Five Guys
$ • Fast Food Restaurant
Most Recent Reviews
I found sesame seeds in my burger bowl. To my knowledge, the only item with sesame seeds would be the buns, which means my order was highly likely to have been cross-contaminated despite the gluten allergy request.
Figured out why I got glutened here, they share the mayo spreader with the buns. Since then, when I order I remind them to use new mayo and I haven’t had a problem. They have also been very friendly and accommodating.
They asked if the kids meals was allergy or preference. When I told them allergies they changed gloves had one guy in charge of the order and made sure it was done right. Thankful for this place and will definitely be coming back!!
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More Reviews
First- tell them you need GF, don’t just order the the lettuce wrap. If you tell them they make sure the person touching the buns doesn’t touch your food. If you get the lettuce wrap “all the way” it’s going to be messy but delicious! I love it because I can get the fries too! Some of the young kids at the register don’t know what Celiac’s is but if you explain the cross contamination issue they get it and make sure the people on the line do too!
They will lettuce wrap the burger for you no problem and it is a great burger. The fries have made me sick even though they claim they are gluten free. Overall they are really good about cross contamination if you let them know.
I saw Susan's review and wanted to make sure everyone knew five guys is super careful with cross contamination but only if you tell them! when I asked what their gluten free options were he said they had their lettuce wrap and then just a burger bowl, I decided on the lettuce wrap. Then he specifically asked me about cross contamination and yelled to the crew to make sure they knew they had to be careful with mine. the lettuce wrap was awesome by the way and they give you more than enough so to act as an actual bun although I would reccomended not ordering as many sauces with the lettuce wrap, it'll be plenty juicy on its own(:
No GF buns, but really good lettuce wraps. Everything is GF on the menu except buns and malt vinegar! Even the Cajun fries are! :-)
I'm happy to be able to eat here with my family. Everything has been good so far.
I watched them make the burgers. Looked like a lot of possibility for cross contamination. I just ordered a lettuce wrap burger and didn't tell them I was GF. Maybe they change gloves etc. if you tell them about your GF status.
Reviews of this Chain
Not celiac, but very gluten sensitive. Got lettuce wrapped burger and fires and had no issues.
I have never gotten sick from Five Guys over 10+ years, about 6 times year including this month. Only fresh potatoes in fryer so GF . They take allergy seriously and provide separate bag for GF items. No GF buns but all toppings GF and can have burger in bowl or lettuce wrap. Their hot dogs are GF. I avoid the shakes as they do oreo cookie though other ingredients GF, as risk of cross contamination.
Not celiac safe/ gluten free anymore. I got sick the last 2 times eating here :( I think they started coating their food with something
Very kind, caring, & took extra care with my order. I have a severe gluten allergy and had no issues.
So, I was excited to try this place after reading the reviews here & accessing the menu in this app. It was not a great experience. While ordering, I only asked a few questions & the guy looked rudely at me and acted irritated that I even asked. He knew nothing and answered vaguely. I was unsure and so stepped out of the line to not hold it up. After letting everyone else go, I came back to the counter to order last. I’d never been to this chain before so I asked pretty basic questions about the menu items, which he treated me with the same disregard, but told me the fries were the only thing fried and they only had salt or the Cajun seasoning. Seeing down the cooking station at the crumbs EVERYWHERE, I errored on the side of caution and just order a fry with salt. My daughter got a regular burger and the guy knew by this point that I needed gluten free. Well the order was made and they threw it all in the same bag, literally shoveled together. They scooped fries into the bag right on top the burger. So there lay my fries over wrapping that’s been all over that crumby table. Not wanting to chance it, I just picked a few off the top of the pile that weren’t touching. The fries had some salt/sugar blend (despite what the guy told me) and I have no idea what I ate. So ya, the employees didn’t care, were rude, and now I have a stomach ache already starting. Oh and did I mention I paid $6 for those fries?! OUCH! I won’t be back. Please be careful.
