Never been sick here. The GM José always makes sure the staff is educated on the procedure for allergy to gluten. They always switch gloves and use separate grills for me here. Plus they’re super nice about it. Love this staff! (:
— Very
— No gluten-free information on the menu
— Some
— Excellent
— Very
— No gluten-free information on the menu
— Some
— Excellent
Had a burger and fries here with my own bun. The manager came to the register and wrapped it in foil and packed my food separate from everyone else. I had no reaction at all. Plus it was delicious.
Yes
Always depend on Five Guys...for safe, GF options. According to guidelines, fries never come in contact with bread/gluten. Rolls are toasted on separate grill.... advise them of gluten allergy and this location took great care,..thank you!!
Yes
Decided to try because I heard they make burgers with lettuce “buns”. As soon as I told the person ringing us up that I wanted lettuce instead of a bun she said “preference or allergy?” It was on the receipt, she told everyone cooking, and they were just so great. It was pretty delicious. I didn’t have a single reaction of any kind. Excited!
Yes
Yes
We stopped by to use the restroom and kids wanted some fries. we asked the staff about GF options. The first employee had no information/idea about it. But then a second employee came to give us the allergens list and explained that their fries are always GF. We ordered fries and everything was fine
— Not very
— Gluten-free items are marked on the main menu
— Not Much/None
— Excellent
Closed. Not open
I had a craving for fries and found this place in the FMGF app. Seriously some good fries! I asked the person behind the counter if they had gluten free fries, she looked at me as she didn’t understand what I was asking. Then I rephrased, asking if they had a fries-dedicated fryer, and she confirmed yes. I like that they have an open kitchen so we’re able to watch they prepare the food.
— Somewhat
— Some
— Excellent
We decided to try 5 Guys on Eagle Rd again on a non busy evening. Unfortunately the order taking cashier was literally as uneducated as I’ve seen a human in YEARS! When his manager came over to help place the order after a brief scary moment of deer in the headlights, she ended up helping him place the order correctly in the computer. Unfortunately, I don’t think the staff is trained for celiac safe because of the stomachache I have this morning. I rate 5 Guys NOT safe for celiac unless you have proper order protocol memorized and a staff educated in protocol. Eating out lately in Idaho is proving unsafe.
— No gluten-free information on the menu
Great experience we have four people with celiac disease felt safe eating here. They ask if it’s an allergy and do everything separately.
— Very
— Most/All
— Excellent