Asked the girl at the register to mark down that I had a gluten allergy, never put it on the receipt. Asked the gentleman cooking if he would change his gloves, he didn’t said he doesn’t touch bread, and gave me a hard time. The store manager gave me a hard time also, laughed at me and said everything will be fine. I had to raise my voice a little and make sure she knew that it isn’t just “fine” and I’m allergic. No sympathy, acted like I was a trouble, and didn’t take care of the situation. Only 5 guys I’ve ever been to that I got treated like this, or that allergies are a joke.
No
Usually they are pretty good. They don't always have the staff as well versed and it means we have to step by step all the proper precautions but they make it work and the food is consistent for my picky GF eater.
My husband told the person at the register we had a gluten allergy on two of the burgers we ordered. They always put them in a separate bag. When my husband got home all the burgers were in one bag and mine had cheese even after my husband said no dairy. I called the manager Avery and he said “sorry, we are so busy “ He offered to remake it, but living 20 minutes away, we just threw it in the trash. So disappointed. The places I xan safely eat at are becoming less and less. Not sure why management doesn’t take an extra 10 minutes to train employees. Grrrrr.
— Not at all
— Some
— Below Average
We have ordered here before and thought it was somewhat safe. Tonight we had a horrible experience. My husband went in to order and pick up. He told the person at the register that the burger was to be gf and df because his wife has an allergy. They always put mine in a separate bag because of this. He came home with one bag, and mine had cheese on it. Also touching the other burgers that had buns. When I called and talked to Avery the manger, he said “sorry we are busy” Wow!!! I will never go back in there again. Very disappointed.
He did offer to remake, but we live 20 minutes away.
— Not very
— Some
— Average
my lettuce wrap Was mostly lettuce with two small half dollar pieces of. Meat. One employee was playing drums with my silverware before putting it in my bag. I have had better meals at mc Donald's for the cost and was very disappointed
— Not at all
— No gluten-free information on the menu
— Not Much
— Poor
— Very
— Most
— Excellent
I will get a burger in a bowl and fries and have never had any issues. I believe I asked about gluten free/celiac disease items awhile ago and they can do the glove change/grill wipe. They do a good job at keeping items separated regardless too.
— Most
— Excellent