Management here is wonderful about training employees on allergen safety. On our last visit, we actually witnessed a new employee being trained on allergen procedures, and they were extremely diligent about preventing cross-contamination. I make sure to specify my “gluten allergy” and my item is clearly marked on my ticket. Bun alternatives include a burger bowl or lettuce wrap, and in my opinion they have mastered the lettuce wrap compared to other burger joints in the area (never falls apart, and an adequate amount of fresh crisp lettuce). French fries are the only thing they fry, and are fried in peanut oil. They’re also careful about packing my food separately from my non-GF husband. They are consistent and thorough, a great choice for a quick eat.
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent
Full of cross-contamination. I told them I have a sever gluten allergy and asked for clean spaces and changed gloves. They will change their gloves, but prepare on the same surface. I went there with a group from work and the woman preparing my food changed her gloves, but before changing her gloves her hands were all over the aluminum foil she used to package my food. Then, someone else who did not change his gloves packaged it, which included touching my food. There were even visible bread crumbs from past buns on the counter they were sliding my food along. Yes, there was aluminum foil between my food and the counter, but when they wrapped it up, something that looked suspiciously like a bread crumb made it on top of my food. I did not eat it.
— Not at all
— No gluten-free information on the menu
My overall experience with five guys has been great. The staff at all places are kind and know how to take care of a food allergy.
— Very
— No gluten-free information on the menu
— Some
— Excellent
They have a celiac safe frier and seperate working area for gluten free foods.
— Very
— Some
— Excellent
Sensitive Celiac. I chose to go to this chain because of the information found on the corporate site. When I asked at the counter about gluten free food items, the staff was very uncertain. One guy said no gluten free food here and walked away. The manager came to speak with me. Even he seemed a bit unsure. After our discussion about ingredients, the dedicated fryer, and other concerns, I felt okay ordering. I decided to get burger toppings piled into a cardboard fry box with a burger on top. I also had an order of fries. It felt like Russian Roulette, but in the end, I had no adverse reactions. The guy preparing the burgers even changed his gloves. If you order carefully and communicate well, this particular Five Guys can do in a pinch.
— Somewhat
— No gluten-free information on the menu
— Some
— Good
We go there frequently. Dedicated fryer they only fry French fries. They cook only burgers on 1 flat top and buns on a completely separate flat top. No gfree bun, but had the best bunless burger I have had in a Long time, and Super awesome fries! I get sick at the drop if a hat within 30 minutes and have Never gotten sick here.
— Very
— No gluten-free information on the menu
— Most/All
— Excellent