50% of 2 votes say it's celiac friendly

12421 Tennessee Plaza, Midlothian, VA 23112 Directions

Top Reviews


Overall Rating

Review


Pretty sure they glutened me with the shake I ordered.

Celiac friendly?

No

Updated 1 year ago read full review

Celiac

Overall Rating

Review


They weren't aware about celiac so we explained and they went to great lengths to reference their allergy guide and accommodate me. Did not get sick.

Celiac friendly?

Yes

Updated 1 year ago read full review

Celiac

Overall Rating

Review


I have celiac's and I have yet to get sick here, despite it being a burger place. They are really cautious when preparing your food, and you can watch them prepare it, so if you see cross contamination, you can ask them to redo the burger again. Also... tip from one of the employees: make you specify what allergy they're catering too... just so the can be extra cautious :)

Celiac friendly?

Yes

Updated 3 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten Free Features

  • Allergen List
  • Burgers
  • Fries

Categories

  • Fast Food
  • Kid Friendly
  • Lunch
  • Takeout

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Reviews of this Chain

Celiac

Overall Rating

Review


Got a lettuce wrap burger and fries, both were delicious and had no gluten symptoms! 10/10

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


I visited based on reviews and I was really craving fries. When I got to the counter, I mentioned that I had a gluten allergy and the person helping me didn’t respond like she knew what I meant. Then I asked what precautions they took for food prep and she said the employees change their gloves but that was about it. I could see that each burger was on its own foil but then I watched someone smear mayonnaise on a bun then put the utensil back in the Mayo tub. I asked about the fries, if the fryer was dedicated. She looked at me like I had lost my marbles. I explained cross contamination and she finally said that nothing else is fried in the fryer. So I ordered fries, no burger. But then saw that employees were handling the fries with their (gloved) hands. I flagged someone down and asked if they changed gloves to handle allergy foods. She assured me that the fry person was the only one that touched the fries and they didn’t handle the other food but quickly said she would change her gloves and get my fries. She said food allergies are very important to them and they take it seriously. All that to say, I think it matters who takes your order but I’m not sure I would jump at the chance to eat here again, for a burger at least. Fries were delicious.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Safety Feature Ratings
  • Staff will clean kitchen space or change gloves if asked
  • Dedicated gluten-free fryer

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other


Other Characteristics
  • Good for dairy-free
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Offers outdoor seating

Overall Rating

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Safety Feature Ratings
  • Staff will clean kitchen space or change gloves if asked
  • Dedicated gluten-free fryer
  • Food comes out flagged or marked gluten-free

Quality & Quantity


How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


Nice and helpful staff who are always professional. Clean facility. Standard Five Guys wait times and food, which I guess is the highest compliment one can give a fast casual chain. Haven’t gotten sick from any Five Guys location ever.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Dedicated gluten-free space in the kitchen
  • Dedicated gluten-free fryer
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Offers outdoor seating
Celiac

Overall Rating

Review


My husband told the person at the register we had a gluten allergy on two of the burgers we ordered. They always put them in a separate bag. When my husband got home all the burgers were in one bag and mine had cheese even after my husband said no dairy. I called the manager Avery and he said “sorry, we are so busy “ He offered to remake it, but living 20 minutes away, we just threw it in the trash. So disappointed. The places I xan safely eat at are becoming less and less. Not sure why management doesn’t take an extra 10 minutes to train employees. Grrrrr.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average

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