Five Guys

5 recent ratings
$ • Fast Food Restaurant
Reported NOT to have a gluten-free menu, but gluten-free options are available
Popular gluten-free menu items: Burgers, Fries, Wraps

Warning

This is a chain, which typically means a high risk of cross-contact. It may not be possible to dine safely at this establishment.

Safety Rating
5 ratings

As rated by the community

2525 Parkway
Pigeon Forge, TN 37863

Most Recent Reviews


Symptomatic Celiac
2 weeks ago

I eat at five guys constantly as they are always careful with my allergy. For the first time ever at a five guys I got glutened at this one. I didn’t eat the mayonnaise cause it had obviously been scooped out of a container that had gluten in it and put into a ramekin. I guess the other condiments were also cross contaminated as I became very sick. They might be good sometimes but this crew did not take it seriously.

Safety
Taste
Variety
Safety Features
  • — Dedicated fryer
Symptomatic Celiac
1 month ago

I eat at Five Guys often but this was my first time at this location. I had a cheeseburger on a lettuce wrap (no bun) and fries. Their fries are GF because they don't fry anything else beside fries. Be sure to tell them that you have a gluten allergy. I did not have a negative reaction. I would eat there again.

Safety
Taste
Variety
GF Menu Items
  • — Wraps, Fries, Burgers
Is there a gluten-free menu?
  • — No gluten-free information on the menu
Safety Features
  • — Dedicated fryer
Celiac
9 months ago

Are there last night. Took my allergy seriously. The cashier (who I think was also the manager) made sure the cooks knew to change gloves. He even moved my foil bowl to the fry table until the patty was ready. He knew what celiac disease was and how to keep me safe. Very impressed! Eat here with ease.

Safety

Important

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.
Information contained in this listing is based on reports by the community. Please verify all information directly with the establishment.

Reported safety features

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More Reviews


Celiac
10 months ago

One of the best burgers I have had in a while. Dedicated fryer, staff made mine fresh and changed gloves and announced allergy coming through! No bun but great lettuce wrap!

Safety
Taste
Variety
Is there a gluten-free menu?
  • — No gluten-free information on the menu
Celiac
1 year ago

We had dinner there with no complications. The manager went to the grill and helped prepare the gf burger specifically asking all staff to change gloves. Did not get condiments on burger but they can give you packets. We asked for the gf meal to be bagged separately. No problem. They were really nice to work with us. No bun but you can take a gf bun with you.

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Symptomatic Celiac
3 years ago

I have celiac disease so I am always super cautious about where I eat out. I have to been to several 5 Guys before and I haven’t had any problems and this one was no different. No bun but I am fine with that. You tell them when you are ordering you have celiac or you are gf and they change their gloves and are very careful with your food

Safety
Taste
Variety
Is there a gluten-free menu?
  • — No gluten-free information on the menu
Celiac
3 years ago

Went to Five Guys in Pigeon Forge. Not Celiac friendly at all. Could not answer questions to my satisfaction-so we decided not to eat there!

Safety
Taste
Variety
Is there a gluten-free menu?
  • — Gluten-free items are marked on the main menu
Celiac
3 years ago

We eat here regularly and they are always awesome. They verbally communicate to the whole line about an allergy and always bag everything separately.

Safety
Taste
Variety
Is there a gluten-free menu?
  • — No gluten-free information on the menu
Safety Features
  • — Food flagged
  • — Staff accommodates
  • — Knowledgeable staff
  • — Dedicated fryer
3 years ago

I always look for a five guys when I travel because they are always super good about changing gloved and only working with your food. This one by far was the nicest and cleanest I've been too. Highly recommend. Staff was very knowledgeable and nice.

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Celiac
4 years ago

I had a cheeseburger with the lettuce wrap and the Cajun fries. Both were delicious, and I did not get sick after eating them! I felt as though they were very cautious with my order and even packaged it separately from my husband's non-GF food. I was very impressed!

Safety
5 years ago

My husband has celiac disease and when we ordered they immediately notified the staff that he had it. One cook said they'd handle our order, we watched her change her gloves and take every precaution not to cross contaminate. I would definitely recommend 5 guys. They take celiac serious. My husband didn't get sick at all.

Safety
Celiac
6 years ago

Always, always amazing...so careful, you can see them prepare everything. They are my go-to place!

Safety
6 years ago

The staff said they routinely get customers with celiac disease and they know what to do regarding changing gloves, etc. The burgers can be served without a bun in a bowl or lettuce wrap and the fries are safe because they don’t cook anything but fries in the fryer. We ate there twice during our week in Pigeon Forge and had no problems.

Safety
Celiac
7 years ago

It is gluten free, but the meat is SO thin that it's not worth it. Good place if you only want French fries.

7 years ago

Fries and burgers were gluten free. However, the toppings were highly processed and the fries were really greasy. This might be in some people's liking but I am a health nut and frankly, prefer all organic foods.

8 years ago

they didn't even know what gluten free was. no gluten free buns or fries

Celiac
8 years ago

90% of the time we have no problems but we do have to explain and watch. They have laid the lettuce to wrap the burgers on the prep area where there were bread crumbs. Dedicated fryer and it's one of only 2 places in the area that have a dedicated fryer. Expensive though when you have a teenage boy who wants 2 cheeseburgers and fries!

Safety
8 years ago

great service with knowledgeable staff. Dedicated fryers.

Safety
Celiac
9 years ago
9 years ago

Staff was very careful not to contaminate food. Fries cooked separately from burgers.

Safety
9 years ago

Staff didn't have a clue about gluten free!!! They were also rude when you questioned them about it!

Safety
11 years ago

Meat and buns cooked on different grills. Fries are gluten free and staff was very knowledgable about celiac. Great food too!

Safety

Reviews of this Chain

Symptomatic Celiac
1 week ago

I have never had an issue with a 5 Guys until today. Thankfully I caught it. I ordered a bacon cheeseburger bowl. They put my fries in with my son’s meal and the mayo had bread crumbs in it. I told them I had celiacs and they put those notes in. I know it’s a chain and a toss up. But be careful with eating here.

**1/28/25- The district manager called and profusely apologized for the incident and has vowed to make it right. He will be speaking to his staff and fixing any of these issues and takes allegro seriously.

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Gluten Sensitive
1 week ago

When I requested no bun, the young lady working asked if it was an allergy. Asked if I wanted a bowl or lettuce wrap. She also let the cook know right away. He then changed his gloves when making and prepping my meal. We also had fries. Great service!!

Safety
Taste
GF Menu Items
  • — Wraps, Fries, Burgers
Symptomatic Celiac
1 week ago

Always consistent tell them to follow their gluten free protocol and if eating with persons that are not gluten free have the fries placed in a separate bag

Symptomatic Celiac
1 week ago

Not up to par with other five guys allergen protocols. Witnessed people making burgers and hot dogs having touched bread then placed their hands in raw fries and spread gluten. Very sad. Glad I was watching them make my order. Five guys typically has a dedicated fry person but not here.

Safety
Taste
Variety
GF Menu Items
  • — Fries, Burgers
Safety Features
  • — Dedicated fryer
Symptomatic Celiac
1 week ago

Great burger bowls and killer boardwalk style fries. They are very careful here about cross contact, and even though this is a fast food chain this location knows what it is doing-

Safety
Taste
Variety
GF Menu Items
  • — Fries, Burgers
Safety Features
  • — Dedicated fryer
Other
  • — Good for dairy-free

More Info