Five Guys

3 recent ratings
$ • Fast Food Restaurant
Reported NOT to have a gluten-free menu, but gluten-free options are available
Reported GF menu options: Burgers, Fries

Warning

This is a chain, which typically means a high risk of cross-contact. It may not be possible to dine safely at this establishment.

Safety Rating
3 ratings

As rated by the community

2525 Parkway
Pigeon Forge, TN 37863

Most Recent Reviews


Celiac

Overall Rating

Review


Are there last night. Took my allergy seriously. The cashier (who I think was also the manager) made sure the cooks knew to change gloves. He even moved my foil bowl to the fry table until the patty was ready. He knew what celiac disease was and how to keep me safe. Very impressed! Eat here with ease.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Updated 1 month ago read full review

Celiac

Overall Rating

Review


One of the best burgers I have had in a while. Dedicated fryer, staff made mine fresh and changed gloves and announced allergy coming through! No bun but great lettuce wrap!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 2 months ago read full review

Celiac

Overall Rating

Review


We had dinner there with no complications. The manager went to the grill and helped prepare the gf burger specifically asking all staff to change gloves. Did not get condiments on burger but they can give you packets. We asked for the gf meal to be bagged separately. No problem. They were really nice to work with us. No bun but you can take a gf bun with you.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 1 year ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Burgers
  • Fries

Categories

  • Fast Food
  • Kid Friendly
  • Lunch
  • Takeout

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More Reviews


Celiac

Overall Rating

Review


I have celiac disease so I am always super cautious about where I eat out. I have to been to several 5 Guys before and I haven’t had any problems and this one was no different. No bun but I am fine with that. You tell them when you are ordering you have celiac or you are gf and they change their gloves and are very careful with your food

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 2 years ago read full review

Celiac

Overall Rating

Review


Went to Five Guys in Pigeon Forge. Not Celiac friendly at all. Could not answer questions to my satisfaction-so we decided not to eat there!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Updated 2 years ago read full review

Celiac

Overall Rating

Review


We eat here regularly and they are always awesome. They verbally communicate to the whole line about an allergy and always bag everything separately.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings
  • Dedicated gluten-free fryer
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked
  • Food comes out flagged or marked gluten-free

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 2 years ago read full review

Overall Rating

Review


I always look for a five guys when I travel because they are always super good about changing gloved and only working with your food. This one by far was the nicest and cleanest I've been too. Highly recommend. Staff was very knowledgeable and nice.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 3 years ago read full review

Celiac

Overall Rating

Review


I had a cheeseburger with the lettuce wrap and the Cajun fries. Both were delicious, and I did not get sick after eating them! I felt as though they were very cautious with my order and even packaged it separately from my husband's non-GF food. I was very impressed!

Celiac friendly?

Yes

Updated 3 years ago read full review

Overall Rating

Review


My husband has celiac disease and when we ordered they immediately notified the staff that he had it. One cook said they'd handle our order, we watched her change her gloves and take every precaution not to cross contaminate. I would definitely recommend 5 guys. They take celiac serious. My husband didn't get sick at all.

Celiac friendly?

Yes

Updated 4 years ago read full review

Celiac

Overall Rating

Review


Always, always amazing...so careful, you can see them prepare everything. They are my go-to place!

Celiac friendly?

Yes

Updated 5 years ago read full review

Overall Rating

Review


The staff said they routinely get customers with celiac disease and they know what to do regarding changing gloves, etc. The burgers can be served without a bun in a bowl or lettuce wrap and the fries are safe because they don’t cook anything but fries in the fryer. We ate there twice during our week in Pigeon Forge and had no problems.

Celiac friendly?

Yes

Updated 6 years ago read full review

Celiac

Overall Rating

Review


It is gluten free, but the meat is SO thin that it's not worth it. Good place if you only want French fries.

Updated 6 years ago read full review

Overall Rating

Review


Fries and burgers were gluten free. However, the toppings were highly processed and the fries were really greasy. This might be in some people's liking but I am a health nut and frankly, prefer all organic foods.

Updated 7 years ago read full review

Overall Rating

Review


they didn't even know what gluten free was. no gluten free buns or fries

Updated 7 years ago read full review

Celiac

Overall Rating

Review


90% of the time we have no problems but we do have to explain and watch. They have laid the lettuce to wrap the burgers on the prep area where there were bread crumbs. Dedicated fryer and it's one of only 2 places in the area that have a dedicated fryer. Expensive though when you have a teenage boy who wants 2 cheeseburgers and fries!

Celiac friendly?

Yes

Updated 7 years ago read full review

Overall Rating

Review


great service with knowledgeable staff. Dedicated fryers.

Celiac friendly?

Yes

Updated 8 years ago read full review

Celiac

Overall Rating

Updated 8 years ago read full review

Overall Rating

Review


Staff was very careful not to contaminate food. Fries cooked separately from burgers.

Celiac friendly?

Yes

Updated 9 years ago read full review

Overall Rating

Review


Staff didn't have a clue about gluten free!!! They were also rude when you questioned them about it!

Celiac friendly?

No

Updated 9 years ago read full review

Overall Rating

Review


Meat and buns cooked on different grills. Fries are gluten free and staff was very knowledgable about celiac. Great food too!

Celiac friendly?

Yes

Updated 10 years ago read full review

Reviews of this Chain

Celiac

Overall Rating

Review


I request burgers in a lettuce wrap and they were happy to change their gloves and prepare my burger away from the counter where they also lay bread. They also state that their fries are gluten-feee as they are currently the only thing that fries in their fryers. Always check the menu though since restaurants change menus. I prefer to order in person and watch my food being made to ensure no-cross contamination.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Overall Rating

Review


Was assured by register person fries would be safe and gloves would be changed. When it was relayed to the fry cook he asked why multiple times and rolled eyes. Never changed gloves. I didn’t bother trying the fries. If you are celiac don’t eat here.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Celiac

Overall Rating

Review


I can always count on Five Guys for a good safe meal. This location didn’t disappoint.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


We visited this location twice while we were in town for a four day trip. One just for the fries and once for a full meal. They are very kind about adding extra notes and changing their gloves. You can even hear them talk while they’re preparing about keeping it separate and being careful. I felt safe and totally comfortable eating here on both occasions. They must have a really good manager because everybody that we encountered was very kind and willing to go the extra mile for an allergy.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Overall Rating

Review


Ordered just fries, explained my celiac. Seemed knowledgeable of what the fries contained and were cooked in. Asked person to change gloves when preparing the fries. The fry girl asked “what is the allergy?” He said “it’s gluten, just change your gloves anyway.” She acted irritated and my son said he didn’t see her change them. She’s probably the dedicated fry cook but likely touched something because instant pain after eating. Just listen when someone asks you to do something while preparing their food. Do not recommend eating here.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Safety Feature Ratings
  • Dedicated gluten-free fryer

Quality & Quantity


How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Average

More Info