Told them I would like my burger with no bun and they asked if it was an allergy. They switched gloves when preparing mine and even packaged in a special container! Above my expectations!
Very few places I can eat fries due to a soy allergy on top of the gluten. Hooray for Five Guys for cooking in peanut oil!!!
They asked if my order was w/o bun due to allergies, and then packaged it in a separate container, with separate condiments, and in a separate bag! I would've given 5 stars if they had a gf bun option, otherwise it was great! Love these fries and am so thankful they're gf unlike many others.
I've only had the fries. I get them without the seasoning. So good:)
Aware of allergies, dedicated fryer
Staff changed gloves if you tell them Celiac. You can order a lettuce wrap or bowl for your burger and the fries are made in a separate fryer. We had a big party with lots of allergies and dietary restrictions but food was great, everything was correct and staff was really nice!
I have ate at Five Guys two different times, different locations. Both times I became very very sick. Not sure if it's the cross contamination or the fact that their food is super greasy. Do not recommend if you have a sensitive stomach or cross contamination is an issue.
They flagged my burger for a gluten allergy and offered a lettuce wrap. The fries are cooked separately and they were delicious! The kitchen is open so you can see them preparing your food. I was skeptical but I am very sensitive and I didn’t get sick. I will be back!
Five Guys has a reputation for being understanding when it comes to allergies and Celiac. This location gets it, but you have to be vigilant. Be sure to remind them that staff should change gloves and utensils. We have refused food that wasn’t prepared this way to be safe. Benefit of an open kitchen is you can watch out for red flags!!
Lettuce wrapped burger and fries are safe to eat. I ask them to use allergy precautions, and they switch gloves n are careful of the workspace. Have eaten several times and not been sick, and I’m a pretty sensitive celiac. One point off for no gluten free bun.
Staff was knowledgeable about preparing and avoiding cross contamination. Only the burger without a bun was safe. Never been to a 5 Guys before even though there is one in my hometown back in Michigan. I wasn’t that impressed with the food so I likely wouldn’t eat at that chain again.
The woman asked me if I was gluten allergy or diet, I said allergy. I thought hey they know what they are doing. The cheeseburger lettuce wrap had lettuce ontop and bottom loosely. The burger was ok, nothing great. I left excited that I could eat here. Not even twenty minutes after eating I was sick. Yep glutened big time that lasted all day. Won’t be coming back.
Great place to eat. Every time I order my hamburger with no bun they always ask “for diet or allergy” when I say allergy the announce it down the line everyone touching my food changes their gloves. All condiments are individually sealed in separated containers. The fries are safe because the potatoes are the only thing that goes into the fryer.
Manager took my order when I asked about fries. They make nothing but fries in their deep fryer, and have a good lettuce wrap, with lots of fun free add ons to your burger. Plus peanuts to munch on while you wait. That said peanut dust will be in the air, so avoid if you have that allergy
I’ve been to several Five Guys chains across the US and know that the bowl can be safe for celiacs. I said I had an allergy three times to two different people but they still made the bowl with gloves that had just handled buns. If you go here, watch them!
The staff was incredibly knowledgeable about Celiac cooking and was able to provide a gluten-free burger & fries that tasted great and did not make anyone sick from cross-contamination. They wrapped the burger and toppings in a lettuce bun that was crispy, fresh, & tasty. The fries also had their own fryer so there was no concern there.
Had a burger in a bowl (I didn't want a lettuce wrap, but they will do that) and fries. They will change their gloves, use different spatula, etc. The fries were delicious and I couldn't tell you the last time I was able to eat fried french fries at a restaurant. Nothing else is put in the fryer, and it is fried in peanut oil. Delicious and had no reaction. I'm very sensitive and didn't have a bad reaction.
I ordered a burger bowl with mayo and ketchup. Staff took precautions as much as they could. They scooped the mayo and ketchup into a container but took a bite into the mayo and quickly found crumbs. Instant cross contamination and symptoms surely started within 2 hrs. I won't be going back. 😰
The person who took my order clearly communicated to their staff that my order was for an wheat allergy. This happen more than once to ensure I did not receive any CC. They all changed gloves and took precautions. Burgers are cooked separately from the buns. Fries are the only item in the fryer, so no CC there. I got the burger bowl and small fry, it was cooked perfectly and tasted great.
I’ve eaten here many times however yesterday I paid close attention and noticed that the employee preparing my lettuce wrap changed her gloves and everything. It’s impressive to me that five guys can get it right and not 5 star restaurants... thank you Five Guys!
Usually five guys is one of my go to spots for gluten free burgers. But this place is far too busy for me to come back. Amazingly I did not get sick and they did a good job trying to keep my burger gluten free. But with the sheer volume of orders they have at this location the risk of cross contamination is very very high. Their prep table was by far the messiest I have seen at a five guys and there were crumbs every where. Nothing against this location, but the risk is too high here.
My initial impression was good because the person who waited on me was attentive to my needs ... although she kept referring back to peanuts (not peanut cross-contamination on grill), but referenced the allergen list with me and clearly talked about gluten, then. She told the person preparing my fries and burger wrap about the need to change gloves, etc., and she washed down the prep area. So, I felt comfortable enough for my first Five Guys meal.The guy who prepared my food, however, screwed it up. Everything was fine until he started making someone else’s burger while waiting for mine to be done. He picked up that person’s bun to put on condiments. Without changing gloves, he picked up cheese, put a slice on my burger, then brought it to my wrap. When I said I can’t eat that because he didn’t change his gloves before touching the cheese, HE ARGUED WITH ME, insisting he had changed his gloves. I replied he didn’t; he argued with me AGAIN. He had changed his gloves earlier, but NOT after touching the bun before touching my cheese.I’d waited a while for the burger because they grill them fresh, and I was so hungry ... but I was not going to wait that long again and have to watch this belligerent kid like a hawk to be sure he got it right the second time. I asked for my money back. The only saving grace is that the lady who waited on me and the manager were apologetic and refunded my money without issue, and said they would have a talk with the person who prepared my food,I’m glad I was watching, so I didn’t eat the wrap and then get sick. I may try Five Guys again in the future, but probably not this location.I’m not marking this location as unsafe, but as not sure, because from what I’ve heard of Five Guys in general, they are a place we Celiacs can eat. I’d just say to WATCH them, so you know they’re keeping you safe during prep.PS - no GF buns at this location.
I've been to other Five Guys but this location needs to do some work training their staff to be more aware of allergies and ingredients. When I went there, I asked the girl at the counter if the fries were gluten free (I know they are but I still always ask) and she said No. I asked why and she said because they are cooked in peanut oil. 🤷🏻♀️I thought maybe she didn't hear me so I corrected and said, I was asking about gluten. She was rude and responded 'I know what you said, they're not gluten free'.So I obviously left without eating ... and still knowing that they most likely were safe to eat! It's important to train all staff properly to avoid instances like this.
Love Five Guys!! One of the very few places where I can indulge in French fries, which are made in a dedicated fryer. As they don’t offer any other fried food but the fries, there’s no chance of contaminated oil being used. Though they don’t offer GF buns, burgers can be ordered in a lettuce wrap. Cashier always asks if it’s a preference or an allergy when ordering without a bun, and kitchen staff takes precautions accordingly.
11 am - 9 pm
11 am - 9 pm
11 am - 9 pm
11 am - 9 pm
11 am - 9 pm
11 am - 9 pm
11 am - 9 pm