Cashier very helpful and when I told her celiac she said without hesitation "right I've got it"...I watched them clean and prep the counter by lining it with several layers of foil, open new lettuce to make my wrap and take out some condiments that were in smaller containers from the fridge in single serve ketchup containers. The even bagged my order separate from my non allergy family members order. I felt comfortable with their response and did not get sick.
Great burgers, staff take your orders and then one person stays with it right to the end to ensure your safety, haven’t been sick yet. Just across from the cinema. The burger comes wrapped in lettuce and really well wrapped too, so it doesn’t get super messy. The Large fries are HUGE. Easily the best fast food burger type restaurant I’ve eaten at in Qatar so far
They are not gluten free unless you want a hamburger on lettuce. They do not have a separate fryer.
Had a burger on lettuce with a few toppings, it was tasty. Fries are also gluten-free and really good. Staff here are super nice and helpful in general and they were careful to avoid any cross-contamination ( changed gloves, made it clear to everyone on the line that the order was gf etc) they were great! The missing star is for not yet having a gf bun option, but the lettuce wrap was substantial ( plenty of lettuce ).
Their staff is well trained. I've eaten their several times and not gotten sick. It would be nice if they had gluten free buns but the lettuce wrapped burger is still really good and the fries are safe!
I can't say enough good things about the allergy awareness of the staff. Most pleasantvdining experience I've ever had. Very knowledgeable of celiac and other food allergies/intolerance. Their cross contamination prevention was amazing, called out to other staff in communicating about taking care of the "allergy" order and never missed a beat in changing their gloves. And only non-breaded potatoe items "fries" are fried in their refined peanut oil.
I went here for lunch today and watched the person making my order change her gloves *twice* throughout the process. She was so careful to keep my order in a separate area and change her gloves before touching my food.
They know about cross contamination and glove changes. If i went again I’d get a burger and not the lettuce wrap. I watched as she pulled the lettuce out. Set it on the counter pulled the pieces off and returned it to the bucket. I watched the rest of the process which was good. So with out the lettuce I’m sure i would have been fine.
Due to Celiac I don’t eat out much. My husband stopped by this location to surprise me with dinner. I’m very happy to hear that the workers changed their gloves, wiped down everything and even changed out the lettuce for my burger. I did not get sick and got to enjoy the fries over filling the bag!! Will be back, ty.
Burgers are 100% beef with no fillers. Fries are potato only - no coating. Nothing but fries cooked in the fryer. You can get your burger in a "bowl" without the bun and server/kitchen were very conscientious and inquired if my requests were for an "allergy" and they were careful.
Big fan of Five Guys because they have a gluten free fryer (they don't make any fried items with gluten) and their fries are deliciously fresh. I've been asked if I had any food allergies here before I could declare my celiac and I feel good about their kitchen handling. Burgers are gluten free as a lettuce wrap, a little drippy here but worth it. Great food!
Maybe ok with the lettuce wrapped burger. They changed gloves & were careful but I would recommend not eating the fries. They don’t fry anything but potatoes but they don’t change gloves between handling burgers & the fries. They build regular burgers & then grab handfuls of fries to drop in the fryer. I had a mild reaction.
I have celiac and ordered a lettuce burger and small fries. Told them about my allergy and they were super nice about changing gloves and making sure there was no CC. Will definitely be returning more!
Told the cashier I can't eat gluten, and my meal needs to be prepared with safe handling. She told me she never heard of this allergen and asked her manager who happened to be nearby. The manager was knowledgeable and told me who will be preparing my meal. The cook changed her gloves as the cashier took my order. I ordered a lettuce wrapped little burger and little fries. Since I'm also dairy-free and nut-free, I really wanted fries and I know they use peanut oil to cook their fries, I won't order the fries again eventhough they were fresh and soooooo good. The only reaction I did notice, I was a little bloated after the meal which I know was the peanut oil. Overall I felt fine.
This place is celiac friendly :)
Had an issue with the staff not understanding that my food need to not be kept with the other gluten items. They ended up tossing everything into one bag with the wrap not fully covering everything. When this was brought up to the manger the did remake it and took the mistake very seriously. But i still didn’t get fries. Oh well.
Got sick. The guy up front was great told everyone in back did everything he was supposed to - told them gluten allergy Should of known when I heard the people in back complaining about the “entire order” being gluten free. Should have walked out at that point but stayed, ate and got sick had to drive 8 more hours to get home- not fun policy is only good as the employees following it
Fantastic! They will serve the burger in a lettuce wrap or bowl for you.
NOT CELIAC FRIENDLY. Had cheeseburger no bun and fries. While very good - I was Doubled over after 20 minutes of eating. Cross contamination?! Be careful. The person taking my order seemed confused about Celiac and gluten free.
Aug 4, 2019- Another great 5 Guys experience. This chain has become my go to when I travel for work or play. This location suggested that I get my allergy burger (lettuce wrap) in a bowl. They constructed my wrap on a bed of additional lettuce so that it could be picked up and eaten or eaten like a salad. I will order this way at all 5 Guys locations in the future. Fantastic!
You can order a burger in a bowl or lettuce wrap. They will ask if it’s an allergy and yell back letting them know. They change gloves. Fries are safe to eat as it’s the only thing they use their fryers for. Have eaten here several times.
The only thing they fry is fries, nothing else is fried there. Let them know you have an allergy and they take precautions for your burger. It'll take a little longer, but worth it. Everything is fried in peanut oil, so not peanut allergy safe at all and if you're not used to peanut oil you may find yourself gassy/bloated but it's not from gluten since they only fry fries. I have celiac and wheat allergy and I've never gotten sick there.