Five Guys

Good food (if not as good as In'N Out :) and great service; the lady at the counter verified with her manager, and the lady making my lettuce cheeseburger changed her gloves; I had no reaction.

That said, the cross-contamination potential is enormous, because they touch buns and condiments, in particular slather the mayo over breed.

I was hungry, and downtown Phoenix is a gluten desert on Sundays, so I took a chance. But until ALL steps and employees are safe I would be careful.

They did a good job changing gloves and being careful with my daughters hot dog. only 1 person makes fries so no contamination there. buns are toasted on a separate grill

Celiac friendly?

Yes

This place is dangerous if you have celiac. More often than not, the staff doesn't know what they are doing. If they do take precautions (change gloves ...) all the condiments have already been contaminated by handling buns then grabbing condiments with glutened gloves.

Got a lettuce wrap burger and fries, both were delicious and had no gluten symptoms! 10/10

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

I visited based on reviews and I was really craving fries. When I got to the counter, I mentioned that I had a gluten allergy and the person helping me didn’t respond like she knew what I meant. Then I asked what precautions they took for food prep and she said the employees change their gloves but that was about it. I could see that each burger was on its own foil but then I watched someone smear mayonnaise on a bun then put the utensil back in the Mayo tub. I asked about the fries, if the fryer was dedicated. She looked at me like I had lost my marbles. I explained cross contamination and she finally said that nothing else is fried in the fryer. So I ordered fries, no burger. But then saw that employees were handling the fries with their (gloved) hands. I flagged someone down and asked if they changed gloves to handle allergy foods. She assured me that the fry person was the only one that touched the fries and they didn’t handle the other food but quickly said she would change her gloves and get my fries. She said food allergies are very important to them and they take it seriously. All that to say, I think it matters who takes your order but I’m not sure I would jump at the chance to eat here again, for a burger at least. Fries were delicious.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Safety Feature Ratings

• Staff will clean kitchen space or change gloves if asked
• Dedicated gluten-free fryer

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Other Characteristics

• Good for dairy-free
• Good for kids
• Good for lunch
• Good for takeout
• Offers outdoor seating

How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Safety Feature Ratings

• Staff will clean kitchen space or change gloves if asked
• Dedicated gluten-free fryer
• Food comes out flagged or marked gluten-free

How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Nice and helpful staff who are always professional. Clean facility. Standard Five Guys wait times and food, which I guess is the highest compliment one can give a fast casual chain. Haven’t gotten sick from any Five Guys location ever.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings

• Dedicated gluten-free space in the kitchen
• Dedicated gluten-free fryer
• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for kids
• Good for lunch
• Good for takeout
• Offers outdoor seating

My husband told the person at the register we had a gluten allergy on two of the burgers we ordered. They always put them in a separate bag. When my husband got home all the burgers were in one bag and mine had cheese even after my husband said no dairy. I called the manager Avery and he said “sorry, we are so busy “ He offered to remake it, but living 20 minutes away, we just threw it in the trash. So disappointed. The places I xan safely eat at are becoming less and less. Not sure why management doesn’t take an extra 10 minutes to train employees. Grrrrr.

How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Safety Feature Ratings

• Dedicated gluten-free fryer

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average