Review of Five Guys

6000 N Terminal Parkway, Atlanta, GA 30320

Overall Rating

Review


I am celiac so must be very careful on what and where I eat. I was glutened at this site last week after explicitly telling them that I was celiac and have a severe allergy. I decided to try it again tonight but decided to watch them. I explained to the lady at the order area that I was celiac and had a severe wheat allergy and requested a change of gloves before preparing my food. I also explained that I had been made sick the week before at this location. She apologized and assured me that there would be no cross-contamination and asked me to watch as they prepare my food. Within a minute, the lady preparing food grabbed some buns and then picked up my lettuce wrap. I stopped her and explained that it was cross- contaminated and they needed to start again. No comment except for a blank look. This time they had another employee put on fresh gloves and prepare the lettuce wrap. So far so good. Then they slid it down the counter and the lady with clean gloves walked away. Another lady wrapped up two buns for another order and then grabbed my lettuce wrap by the foil sheet. I stopped her and explained it was an allergy. She then proceeded to tell me that I should have told them and they couldn’t be responsible if I didn’t tell them. I told her that I had already told them twice and they had already had to throw away one meal. Then she changed gloves and finished preparing my meal. Although I have not had problems at other 5 Guys locations, the employees are not trained at all on how to prevent cross- contamination. Eat here at your peril or watch them very closely!

Celiac friendly?

No

Updated 5 years ago

Celiac