Graeter's Ice Cream
$$ • Ice Cream Shop
Most Recent Reviews
Staff was so kind and took extra time to make sure everything was safe - from hand washing, new gloves, new spoon, separate ice cream containers for an "allergy scoop", even a new box of sprinkles. They were awesome.
I have Celiac Disease and I can easily say that I have never had a problem here. If you ask for an “allergy scoop” then the staff will sanitize the scoopers, grab a new bucket of ice cream that hasn’t been used, and wash their hands. Also there are a ton of gluten free flavors!
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Reviews of this Chain
We tried Graeters ice cream. We did not make it past the sign on the counter which states all ice cream may contain every possible allergen including gluten as it is all shared space and open to cross contamination. This may be fine if you are gluten sensitive but not if you are Celiac. We left without ordering.
The staff at the Buttermilk location are excellent with glove changes and new containers to keep things as GF as possible. They have many GF ice cream and sorbet options to choose from also.
The gentleman who helped me was so nice! He thoroughly washed his hands, got a new bucket of ice cream out, and a brand new scooper out of a package! All Graeters locations will do this as they call them “allergy scoops”. Only some of their ice creams are gf and I’ve never had an issue with the ones that are! (you can buy gallons/pints that say gf right on the packaging, their website also lists gf next to the flavors)
Opened a new container and washed the scoop very accommodating.
I had looked ahead of time on the Grater’s website and they have a section listed of what’s gluten free. The worker was so sweet and gracious to double check for me. They asked the severity of my allergy and got a new scoop and new tub of ice cream to prevent cross contamination. It was so nice to have a little treat (other than vanilla ice cream) and enjoy the views of fountain square for my lunch break.
