Hacienda Mexican Restaurants

Do not eat here if you have any type of allergy. They don’t care. I stated that I had a gluten and dairy allergy and my tacos came out on flour tortillas with cheese. I asked if they were corn tortillas and they stated they were flour. Then they brought me out corn tortillas and they were clearly on the grill with the rest of the food. I never ate it because I didn’t feel comfortable but I bet I would’ve gotten sick if I did. The server couldn’t care less. Avoid this place at all costs.

Is there a gluten-free menu?

— Separate gluten-free menu

I will never eat here again. My daughter has celiac disease and she ordered a salad off their gluten free menu. Her salad was served with croutons. When the waitress returned with her new meal she said the kitchen staff didn't know what gluten was! I asked to speak to the manager and she told me their staff didn't know what gluten free meant and it would be too hard and expensive to educate the staff about it. I asked her why they even had a gluten free menu if their staff was unable to prepare gluten free food!

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

They had better food when I was a kid. I didn't feel comfortable eating GF here. Waitress had no idea what gluten was and they made some things in the same fryer as gluten foods...

Celiac friendly?

No

Many gluten-free options - Chips and salsa; fajita grilled steak or chicken WITHOUT ONIONS/PEPPERS; ranch dressing; cheese quesadilla made w/corn shells. Ground beef is NOT g/f.

The waitress was so nice and helpful. Went out of her way to make sure everything would be safe. Chips and salsa were safe (My family liked the salsa but I thought it was too much like ketchup). I had a taco with rice and beans on the side. Not that great but I was grateful to have this place around.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average

Wonderful service by Lexi and another waitress that understood Celiac’s. They provided me with a gluten free menu, changed gloves in the kitchen and was told the manager would oversee my order.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

The west side location does not have a dedicated fryer for chips. Although they claim to have a gluten free menu, they do not take any precautions against cross contamination, and their gf menu is mainly proteins and toppings (no sauces, no tortillas, etc.). It's not worth the risk, in my opinion.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

This could be a great place if the would get the gluten out of their sauces. The chips are prepared in a dedicated fryer. I really like their salsa and the bean and cheese dip. They have a gf menu. The problem is every time I order from the gf menu my food comes out different, I never know what I am really going to get. This tells me that the kitchen staff isn’t trained. The menu says you can order gf enchiladas, but with out the sauce and the tortillas. What do you get then?

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average

Dedicated fryer for the chips!! Yay!! I ordered a taco and enchiladas. The taco was good, the enchiladas were eh. They were absolutely packed with meat!! The ground beef is NOT GF! The gf menu is out of date, and the waitress had to keep coming back to ask me what I wanted instead. The staff and manager were good at finding answers and did a great job with making sure that my food was handled safely. I wasn't super impressed with the taste of anything, buti was very thankful for the safe meal!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Staff will clean kitchen space or change gloves if asked
• Dedicated gluten-free fryer

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average

Other Characteristics

• Good for dairy-free
• Good for kids
• Good for lunch
• Good with other allergies