Hana Sushi
$$ • Japanese Restaurant
Most Recent Reviews
Use caution if you go to Hana Sushi in Celebration Pointe. I told the waiter I am allergic to gluten and he recommended two rolls. The food arrives and as I am eating one roll I notice part of one looks like krab. So I pull it out and when the waiter came back again I ask to see the menu because this looks like krab and I didn't recall seeing that as an ingredient. The owner then came over (though I didn't know that at the time because she walked up to the table and said "you have a problem" without introducing herself), so I explained that I was concerned because this item we identified in my roll is kami and I googled that and it said it has gluten in it. She said no it's gluten free so I asked which brand do you get that is gluten free, but she couldn't say so I asked if they could check the package to confirm which kind they use and she said no one could get a package for me to verify because "we are very busy with to go orders." I can't make that up. So I told her I had just ordered another roll for my son so we could wait. A while later she flung the package on the table without saying a word and walked away. The ingredients clearly list wheat. She finally comes back and acted like she would be justified because she said see no gluten. And I said it says wheat right there. That's gluten and she said well you only had four pieces and I didn't know. So I told her she had a responsibility to know what's in her food. And she said again, "I didn't know. How was I supposed to know." And I said because the ingredients are on the package. Long story long she was very antagonistic, dismissive and rude when I was very calmly trying to figure out the facts so I knew what I was dealing with. I'm not an expert on kami so maybe they did have a GF brand.
I called and asked if they have any procedures in place to avoid cross contamination like changing gloves, etc. They don't. So I didn't eat here. I can't speak to the quality of the restaurant but it seems unsafe for celiacs.
Some of their sushi is gluten free. They have gluten free soy sauce. We ordered sushi boat, they should have told us some parts of it were not GF
