Hard Rock Cafe

6 recent ratings
$$ • Restaurant
Reported to have a gluten-free menu
Reported GF menu options: Burgers, Cider, Dessert, Fries
Safety Rating
5 ratings

As rated by the community

125 Bourbon Street
New Orleans, LA 70130

Most Recent Reviews


Symptomatic Celiac

Overall Rating

Review


Came here because they used to have a dedicated fryer, which they no longer have. One of the sides is a Caesar salad without croutons. When the salad arrive it had croutons on it, despite my daughter explaining she had celiac disease. Disappointing experience!

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Updated 4 months ago read full review

Celiac

Overall Rating

Review


Unlike usual at the Hard Rock, the service was terrible. Not attentive to drinks, no water offered, no cutlery and my side caesar salad came out with croutons even though I asked for gf and told them it was an allergy. They've assured me it was only that side that didn't have the gf note on it but I'm not confident the rest of my meal was safe, will have to wait and see. They took the salad away and brought it back with rice crackers instead of croutons but I was too scared they'd just scraped off the croutons rather than remaking the salad to eat it. Would not return to this location

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Updated 7 months ago read full review

Symptomatic Celiac

Overall Rating

Review


My family and I love to travel around the world, and we have always had the Hard Rocks as one of our favourites. They are always so good at accommodating for allergies. We had a great experience when we visited their location in New Orleans, (we ate there everyday). The staff always went above and beyond for me! And I get it, I read some of the reviews on here, and I’m a bit skeptical too. As we all have our different experiences at the same place. But being Celiac, I understand the struggle and anxiety that comes with just being able to eat ANYTHING while you’re away from home. But I truly felt like I was in good hands while visiting this location. I had the nachos (Before I had to stop eating Dairy) and they were sooo good! AND MADE IN A GF FRYER!! Yummm! The waiter was also very “New Orleans” and excited to tell me that I could also have everything in the fryer :) Definitely try it out if you’re celiac.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Dedicated gluten-free space in the kitchen
  • Dedicated gluten-free fryer
  • Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked
  • Food comes out flagged or marked gluten-free

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 9 months ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Reported to have a dedicated fryer
  • Burgers
  • Cider
  • Dessert
  • Fries
  • Gluten-Free Menu

Categories

  • Dinner
  • Late Night
  • Lunch
  • Restaurant

Notes


Some Hard Rock locations have a gluten-free menu but some do not. Please check the particular location you are interested in.

Photos


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More Reviews


Celiac

Overall Rating

Review


Serve was awesome as usual for Hardrock cafes . Gf menu with huge range. Had delicious steak with mashed potatoes, coleslaw. My daughter has chicken burger. Yum, yum. Manager came to talk about celiac and how they treat seriously.

Safety


Safety Feature Ratings
  • Staff is knowledgeable and can answer questions

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

Updated 11 months ago read full review

Symptomatic Celiac

Overall Rating

Review


The have GF Menu but not too many options.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 1 year ago read full review

Celiac

Overall Rating

Review


Good lunch(grilled salmon Caesar salad) minus croutons. Delicious, no problems came back for more

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Updated 1 year ago read full review

Overall Rating

Review


Avoid. Terrible, overcooked hockey puck that they served as a hamburger.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average

Updated 3 years ago read full review

Celiac

Overall Rating

Review


Was confident with all the positive reviews I would be safe but more than 24 hours later and my stomach is still a disaster from their gluten free fries! Claimed to use a separate fryer but I’m a mess

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Updated 3 years ago read full review

Overall Rating

Review


Extensive GF menu w/dessert! Food was good as was the GF hamburger bun. Christian our server was very nice and attentive to my GF needs as was the manager who shared her story of a friend with Celiac. A great place for a confident GF meal.

Celiac friendly?

Yes

Updated 4 years ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Updated 4 years ago read full review

Celiac

Overall Rating

Review


The staff really knew what gluten free meant and had a complete menu with gluten free buns, bread, sandwiches. Food came quickly and was very very good

Celiac friendly?

Yes

Updated 4 years ago read full review

Overall Rating

Review


Burger on a gf buns and fires made in a dedicated fryer. What’s not to love? Sometimes you just need a good old fashioned burger and this place hit the spot. Loved the atmosphere and the servers were so welcoming and friendly.

Celiac friendly?

Yes

Updated 4 years ago read full review

Celiac

Overall Rating

Review


GF buns and dedicated fryer. Husband did great!

Updated 5 years ago read full review

Celiac

Overall Rating

Celiac friendly?

Yes

Updated 5 years ago read full review

Overall Rating

Review


Great GF Menu! Dedicated fryer at ALL Hard Rock’s!

Celiac friendly?

Yes

Updated 5 years ago read full review

Symptomatic Celiac

Overall Rating

Review


Had wings and nachos late night. Delicious and didn’t get sick!

Celiac friendly?

Yes

Updated 5 years ago read full review

Celiac

Overall Rating

Review


Great Gluten Free Menu. Got a bbq bacon cheese burger. Had a great tasting gf bun. Then an Angry orchard on tap! Definitely no complaints!

Celiac friendly?

Yes

Updated 5 years ago read full review

Overall Rating

Celiac friendly?

Yes

Updated 6 years ago read full review

Overall Rating

Review


GF menu. Burgers with a bun, fries, sandwiches with bun. Great selection. Hard to feed a picky 7 yo GF child in NO. Five star service from our server as well.

Updated 6 years ago read full review

Overall Rating

Celiac friendly?

Yes

Updated 6 years ago read full review

Overall Rating

Review


Great burgers with GF buns, potato skins and GF brownie or dessert!

Celiac friendly?

Yes

Updated 7 years ago read full review

Celiac

Overall Rating

Review


No issues got a burger and appetizer of potato skins

Updated 7 years ago read full review

Celiac

Overall Rating

Review


Awesome! The host immediately brought me a gf menu, the waitress was very knowledgable and steered me away from something that might make me sick, and my food (loaded potato skins) is great!

Updated 7 years ago read full review

Overall Rating

Review


Burgers were easy to make substitutions, fries without seasoning, waitress very nice and willing to make substitutions. Initially burger came out with the bun even though I'd specifically ordered it without. Waitress had them remake it instead of just taking the bun off, which was good. Once got it the second time it was good and no contamination issues.

Updated 8 years ago read full review

Overall Rating

Review


Terrible service and no way to accommodate allergies. She told us 'if you see something on there that you know you can eat you should order it'. She had no idea what anything had in it, ingredient wise, and then said 'I should learn more about it' when answering our allergy questions. So to be safe we ordered a salad with no cheese. Not only did the salad come out with cheese on it, she proceeded to argue with us that it did not have cheese. Never going back

Updated 8 years ago read full review

Overall Rating

Review


They do not have gluten free buns at this hard rock cafe. You can have fries, or a burger without the bun but that is all. Staff were helpful but not many options at all.

Celiac friendly?

Yes

Updated 8 years ago read full review

Celiac

Overall Rating

Review


No separate GF menu. No GF buns. Waitstaff had no clue about what did or did not contain gluten. Decided to not eat there and went elsewhere.

Updated 8 years ago read full review

Overall Rating

Review


My family and I were very hungry, and we wanted a place we knew had gf options. When we sat down, we started to take note that service was very slow. My dad asked if they had a specific menu for gf people and our waitress said "oh we'll just take the bread off" and we instantly knew something would be wrong. Luckily, the manager came out and he cleared everything up for us and checked the sauces and made sure we could have a gf meal. I got a garden salad with shrimp, my mom got salmon w/ broccoli and mashed potatoes, and my dad got a Caesar salad with shrimp (no croutons). When our meals came out, everyone's was fine, except for mine, because mine had a crouton on it. They fixed it, and I didn't get sick. My dad thought he got a little sick, however we aren't really sure. May have been cross-contamination.

Updated 9 years ago read full review

Celiac

Overall Rating

Review


No GF menu but they are awesome answering questions and getting answers. I wanted to nachos (corn) but are fried in general fryer. They do have a separate fryer for french fries. I ordered the Cobb salad with ranch (honey mustard is not GF). Will add another review later to see how it was and if I reacted. 5 stars for service.

Updated 9 years ago read full review

Reviews of this Chain

Gluten Intolerant

Overall Rating

Review


Ordered the original burger with the gluten free bun. It was good.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Gluten Intolerant

Overall Rating

Review


Beware - Fries no longer gluten free as of May 9th. The delivery they received is now breaded fries. Other wise, food was delicious. Had the grilled chicken sandwich on gf bun. Yukon mashed potatoes were not my fave, but it didn’t ruin my night. Server was very knowledgeable and asked up front about any allergies

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Celiac

Overall Rating

Review


Top! They are super knowledgeable about food allergies and they have a dedicated menu for gluten free food.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Symptomatic Celiac

Overall Rating

Review


Delicious gluten-free burger. I felt safe. Let’s see in the next 2 to 7 days if it was 100% contamination free as I was told during the order. ------ Update: Sadly I suffered from Gluten Contamination signs, a couple of days later. I will reduce the safety level from 4 hearts to 2.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Dedicated gluten-free fryer

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for dinner
  • Good for lunch
  • Good with other allergies
  • Offers online ordering
  • Offers outdoor seating
  • Reservations recommended
Celiac

Overall Rating

Review


Ate here for dinner and staff couldn’t have been more helpful. Separate Gluten-free Menu. I stuck to steak and veg and was fine. Will be going back again before we leave

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

More Info