When you walk up to the counter, there is a sign letting you know exactly what you can order. The staff is knowledgable and considerate of cross contamination. I was visiting from the States and had never tried poutine before. They made sure the gravy was in fact, wheat free, and warned me of cross contamination in the fryer.
Both Maple locations confirmed that they serve gluten free bread and patty but all cooked on the same grill. No separate toaster or grill for gluten free. Staff is not educated in celiac. One of the locations actually said their fries are gluten free. I was very sick after I ate there.
Got a small reaction, I wouldn’t call this the safest celiac place to eat there’s lot of room for cross contamination, they make the burgers with the same gloves and area as the rest of the burgers. If you’re not overly sensitive I would recommend, but I wouldn’t go back given my high sensitivity to gluten.
Yes it had GF Bun but awful taste in burger and really upset my stomach and my hubbys Fries were good but not sensitive fryer
Never been disappointed and I have been here a handful of times over the last year. Never any issues. The person taking my order always asks if GF is “a preference or allergy”. I always say allergy and my meal is prepared and labelled accordingly. Never been sick.
Delicious burgers, gluten free buns and burgers
My daughter is Celiac ate there a month or so ago and was glutened. She was ill for a week and lost a weeks wages. Used to be no problem eating there and over the last few months things have changed!
There's a new owner. I asked him a few questions and he did not know much about celiac or cross contamination.
This burger was so good that I thought I had been given a normal burger but I hadn’t. Best bun I’ve tasted. I hadn’t realised that it was more of a takeaway place than a restaurant but this didn’t affect the amazing tasty burger and chips
We went to that location because of the good reviews.... But were desapointed....the person who took the order was very nice but either the order was not taken properly... Or done properly in the kitchen... We both have been very sick. One place we won't go back for sure!
The gluten-free bun is pretty tasty as far as gluten-free goes. Second best I've ever tasted.
Every time we go here staff reassures me about their safety measures to keep cross contamination risk low. Their food is excellent. Nice gf buns for the burgers and they even have delicious gf poutine!!
A fantastic gluten free bun for a delicious burger. A little disappointing that there isn’t a dedicated fryer. Definitely cross contamination happening with fries and tempura.
I placed a delivery order. Specifically ordered and paid for gluten free bun. It came with regular bun. I could not eat because of gluten allergy. Would have been a little understanding except i PAID for the gluten free bun AND listed in instructions that i had a gluten allergy.
They have GF options posted beside the cash. They use O'Doughs buns - very tasty! My burger also came out in a different wrapper from the the rest. The only downside is, while the fries are done in their own fryer, things sometimes falls in leading to contamination. They were upfront about it, which I appreciated.
Good about celiac, separate menu, everything was great. Just very oily, which I should have expected I suppose. Very delicious though!
Stopped here on a July Sunday at 1:00pm. Not only was the kitchen very backed up, but also there was no way they could have prepared our gf meal safely. Maybe on a weekday.
Burgers are good and bun was tasty - but fries are mushy.
Great food, tastes fantastic. Good gluten free options, the bun doesn't fall apart! Not a dedicated fryer, but staff is well versed in gf options.
I stop here a lot when I travel on the counter is a list of gluten free options. Just let them know they need to change gloves and also ask about the fryers. I have been here and they had a dedicate fryer but there has been times they didn't. Burgers are good fries I find are soggy but I just stay with the burgers. There is also a pita pit and pizza place in this location that has gluten free options
A separate Gluten Free menu provided with GF condiments available and a GF bun! Also if you tell them about other food allergies they might be knowledgable or they might ask the cook. The fries aren't GF. The Special GF bun- once you get your order you should eat it right away or else it will get soggy and messy. I always ask them to extra toast my bun. I'd rather have my bun crispy and slightly 'burnt' than soggy.
Separate toaster and fryer for GF!!!
The fries are cross contaminated but the staff are well trained, and change their gloves before preparing your GF burger separately. They even have a separate toaster for buns! They have a clear GF menu that is prominently featured at most locations. I was impressed to find a GF veggie burger too!
Haven't tried it yet, but they have a GF menu and seemed knowledgable
They are one of the BEST burgers in Markham
Expensive and not great food Have been cross contaminated and the staff doesn't care Not a fan of this place
As a celiac sufferer I was very excited to try this but unfortunately I was very disappointed. Significantly overpriced for burgers that aren't even good. I could make better burgers at home. Save your money or go to 5 guys for a good burger. Staff were friendly
Heavenly choices for all kinds of protein. Fab buns
Got glutened last night at Hero. Unfortunate because the burger options and the taste was great. Maybe the fault is on me for not being more clear that I needed it to be made separately and asking questions about all the components, but I assumed they would understand when I said I needed it to be 'gluten free'. Too bad but now I won't be going back.
Not worth the trip. Burger resembles a frozen burger patty from the grocery store. Does not resemble hamburger at all. Way overpriced for the quality of mush meat you get. The gluten free bun and pickles was the best part.
I have eaten here many times as a celiac, it is as safe as you can get. The owners and staff understand cross-contamination and have excellent procedures in place, always changing gloves, preparing in a separate area, etc. The burgers are excellent as well! The Hero website has a gluten free menu, even the veggie burgers are GF, which isn't common. I feel as safe here as eating in my GF home!