I was very hesitant to eat here based on the reviews on here. However, I went during an off time and had a very good experience. I researched online, as well as spoke with the manager here. He said all of their fries are fried in a dedicated fryer. He said all burgers are safe (sans bun), aside from some of their specialty burgers they do on occasion. They have a gf bun, or lettuce wrap options. I asked about prep of the burgers and the manager said the gluten buns have their own separate warmer. Everything on the grill is gf. I tried the good night/ good cause burger with the gluten free bun, along with the parmesan fries. The burger was juicy with their signature "sassy" sauce. Caramelized onions and jalapenos topped it off. The bun was tasty and soft. However, it didn't quite hold up to being a handheld. The fries were tasty and came with forks to handle the mess. Most importantly, I didn't get sick. I'm not sure how they handle gf in busy crowds, but during this off time, I had a wonderful experience and will be back.
The Addison, TX location does not offer a gluten free bun, only a lettuce wrap.
Both Dallas locations regularly mess up orders. They are NOT celiac friendly - I’m vegan so can’t eat anything here (black bean burger is DISGUSTING and impossible burger is a gluten patty), but my son is also celiac. The final straw was when they put the wrong bun on - we actually said NO bun of any kind in the order, and he used BARE hands to take the bun off and then plop the burger in a to go container. I said he needs a new one because of contamination, and the guy said it barely touched it for only a couple of seconds!!!!!!! What. The f*ck! NEVER AGAIN.
This place is ok but our burgers came out raw 3 times. The manager offered to come refund us but they said they needed no proof of a receipt or card. We checked later they did not refund us. Customer service was horrible and my gf burger never came back after it was raw even when we asked. I do not suggest this place to anyone.
Love this place! They have grass-fed, bison, chicken and turkey burgers, along with salads & shakes. The fries are the only fried thing and I highly suggest the truffle fries ;) They have a non-gluten bun but it's cooked with other buns, so I skip it. *Be prepared to wait in line if it's a busy time.
I love this place!!! They have a red flag tag that they fill out if you say you have a gluten allergy & give it to the kitchen staff. I always get the classic burger in a bowl with truffle fries. They have gf house made buns but I haven’t been brave enough to try them. The dedicated fryer makes this place even better.
I was served a regular gluten bun and told it was a GF bun at lunch today and now I’m very sick as I have celiac and cannot tolerate trace amounts of gluten let alone a full bun. Their safety protocols are not good for celiacs or people that need to eat gluten free. I ate here today due to a good experience at the one in Dallas but will not be back at this place in Tustin.
Best dining out experience I’ve had since being diagnosed. Separate gluten free menu, staff is super knowledgeable and special allergy tickets are submitted with orders. The gluten free bun is made in house, and is soft and delicious. Will definitely be back next time we’re in town!
the staff are really friendly about allergies, i will say though if you have an egg allergy, a lot of the kitchen staff does not know english and will still put mayo on your stuff so just make sure you let someone know that you cannot have mayonnaise. they are still so kind though and i’ve never had an issue with my gluten or dairy allergy. their chicken burgers are also so great for people who cannot have red meat!