Hotel Riu Palace Riviera Maya

I stayed at the hotel for a week with my family for the Easter break. Me and my daughter are both celiac and I am also intolerant to dairy (casein). It was our first time in an all-inclusive.

Our experience at the Riu was just perfect. We ate so much good things at the buffet and at the restaurants. We had tons of choices and in one week, we did not have enough time to enjoy everything we wanted. Be assured : you won’t be served only salad all week long. We enjoyed pretty much the mexican restaurant and ate great tacos and fajitas. We also had pizzas, burgers, steaks, pastas, fish and seafood. Everything delightful. You can find something safe to eat at anytime of the day (and night). The staff also prepared us wonderful exclusive deserts.

The staff of the hotel is so dedicated and well intended. Everyone was repeating to me that they wanted us to have the best experience. At the buffet, what I did is just go directy to speak with any chef (they have big chef hats easy to spot) and tell them that I wanted a dedicated plate because I am celiac. Since my second language is spanish (english my third), I did speak spanish with the staff all the time so I think it was helpful to have a good connexion with them. Everyone was so friendly. The best who helped us were Carlos (the chef of all chefs), Maria, Alberto, Delio and Nicolas (chefs) and Mendez (the lead waiter of the dining buffet). I would return anytime.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Dedicated gluten-free fryer
• Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for breakfast/brunch
• Good for dairy-free
• Good for dinner
• Good for keto
• Good for kids
• Good for lunch
• Good for takeout
• Good selection of healthy options
• Good vegan options
• Good vegetarian options
• Good with other allergies
• Offers delivery
• Offers online ordering
• Offers outdoor seating

I have to explain my allergies to the best of my ability and my celiac disease. However, the staff at this all inclusive resort is incredible! Victor, wilbert, Maria... I’m here on the second day of my trip and I am finding that I can safely eat and drink here and it means the WORLD to me. I’m truly in paradise! Staff last night made me a beautiful fruit butterfly since I could not have dessert! Wonderful wonderful staff! Highly recommend!

Celiac friendly?

Yes