I was pleasantly surprised with how much I enjoyed their food. Have had it several times now, and even with takeout I never got sick from it! So many options to customize your dish with, and you get a very large portion for your money when they deliver. I wasn’t sure at first because it was a chain and buffet style, but it’s given me a chance to eat Asian style food again and I’m happy.
Fresh, delicious, and knowledgeable about dietary needs including celiac. They have signs on the gf buffet items and a system for signaling the cooks, who then clean an area of the grill right in front of you and section your food off from everything else.
We love this place! We have never had any problems. Be sure to request the gf soy sauce. Once you alert the staff, they will accommodate any allergy...friendly, great food! Perfect for my growing boy, all you can eat. The Pad Thai noodles (only) and all of the sauces are gf.
HuHot does not have a gluten free menu but does have an allergen list and a list of gluten free sauces. Ask them to clean a spot on the grill and use different utensils, if necessary.
This particular location has always been great with me, they have gluten free pasta and they moved it by the vegetables to avoid the gluten noodles from falling into it. At the grill if you tell them you have an allergy they do a good job of cleaning the area and giving your food it’s own blocked off space.
This place is about making connections and being super polite and advocating for yourself. I went here with 3 gluten eaters. I told the waitress right away that I had celiac and she gave me the allergen menu, she told me her best friend was a celiac too and understood cross contamination. When it came time to grab my ingredients she went to the back for me with the list of items I wanted and grabbed them fresh. They then designated a spot in the grill, wiped it down really well- basically scoured it-and put up barriers so my food wouldn’t mingle with trouble. I did not get sick and it was so yummy!! if you do not advocate for yourself I can see how this restaurant could be trouble, hence the 4 stars.
They do gluten free very well. Give them advice worring so they will clean the grill for you. They recently added breaded chicken to the buffet, so you have to watch for cross contamination. If you ask, they will give you your meat choices straight from the freezer.
Most sauces contain wheat, but are processed to less than 20ppm gluten. Luckily there are plenty of fresh sauces that do not contain soy, like ginger and garlic juice, sesame oil, etc. I was given a bowl with a distinguishing color, so the cooks knew to keep my food separate and they always followed separate cooking protocols. All the staff knew what to do with food allergies, etc. Dietary restrictions are easy to find on the corporate website.
Perhaps because I was comparing to BDs Mongolian BBQ, I thought this place was mediocre. I don't like how thin they cut all the meat... It made it taste terrible and I couldn't even pierce the meat with my fork out was so thin. Not impressed.
Dedicated allergy bowls. The clean off the grill really well this location places plates and spatulas and makes a barrier and uses just one set of spatulas for our gf food. The buffet. The rice noodles were not next to the regular ones so less chance of cc. The only thing I didn't like was the sauces are not marked. I didn't check for a list as we have been enough at ours back home that we knew what was save for sure.
The process was a little confusing at first but worked out great in the end. It would have been a 5 start but I had to wait awhile for service and the rest of my party eat without me. There was confusion about whether I ordered at the table but then I was told that I go to the line and someone would meet me and walk me through the fresh topping containers to avoid all cross contamination. They put me in line quickly at grill station and cleaned the grill super well. I was super impressed! Those guys work hard and did a great job cleaning it. I enjoyed my meal and had no issues or sickness. I would eat there again!
They brought me their allergy list, then had me write down what I wanted. They proceeded to go to the back and put my chosen ingredients together from the back where they would be safe from cross contamination. When it came time to cook it they cleaned a safe area on the grill, grabbed clean utensils and kept my food safe.
Very Celiac Friendly! Tell the server you have a food allergy- they should give you a special bowl (yellow) to go through the lone that tells the cooks that you have a food allergy. Ask for the allergy sheet- it tells you exactly which items have wheat in them. I took the sheet up with me as I created my meal. A couple employees checked in with me as well. When we got to the grill they scrubbed it clean for my food and set up plates and spatulas around my food to protect it. They also used new spatulas to cook the food. Amazing experience!!
The sauces are most likely cross contaminated because when you scoop sauce with a ladle, it drips in all of the sauces on the way to your bowl. The gf sauces are not kept away from the others, unfortunately.
Staff were very helpful when I told them I had Celiac disease. I was immediately given a menu with the food allergens of each ingredient, a yellow bowl which designated I had a food allergy, and personal assistance from the staff as I assembled my bowl. When I got to the grill, they thoroughly scrubbed the grill and checked with me to ensure I was comfortable with the cleanliness. The food was perfectly cooked and very tasty. I had no ill effects from contamination. I would recommend this restaurant to others with similar conditions.
They are amazing for allergies. They ultra clean the blazing hot grill with a metal screen and scrub for at least 5 minutes until its cleanly washed with no residue. They give a special colored bowl and it takes a little longer but so worth it. All sauces are gluten free except the straight soy sauce. They are great.
Good GF selection! Tell your server you have an allergy... want something from the line, but afraid it might be contaminated? Ask for it from the back, they’ll bring you what you want! They also have a list of GF sauces, but you have to ask for it.
If you have celiac this place is a cross contamination nightmare. All of the ingredients are laid out buffet style, you grab a bowl and put in what you would like. All of the ingredients end up everywhere and who knows if people are leaving the tongs in their respective containers. Same with the sauces section. I think it’s labeled with what is gluten free but who is to say someone didn’t accidentally drip something? Then you continue down the line where your food is cooked in front of you on a huge circular thing. Your area is cleaned (I think with soap but I’m not entirely sure) and then cooked right next to the rest of the food... I went here as a new celiac so my reaction was mild but I’m sure if I went back now being gluten free for almost two years, i would be out for weeks. If you have celiac stay away.
The staff here was amazing attention to every detail making sure my food wasn’t contaminated. Stay away from the pasta section of the Buffett and you have a great new safe place to eat ! They were the most professional and outgoing making me feel like it was my life that really counts !
The staff was somewhat familiar but the menu contradicts the sign hanging by the sauces. Their explanation is the menu reflects the FDA standard so is actually correct in their eyes. So many of there sauces DO contain gluten even though they say they are GF!
Staff is knowledgeable about food safety and allergies. Waitresses ask about allergies before serving and have available lists that show products that are gluten free. When taking food up to the grill, the employees on the grill are notified that you have an allergy and confirm it. They then clean a space on the grill for your food specifically and use new clean utensils.
Staff are knowledgeable, make sure you clearly communicate if it’s an allergy and not a preference. The cooks will take the extra time to clean the cook spot thoroughly and the completely block it off from food cooking adjacent to yours. All the sauces are clearly labeled so you control what sauce goes on your food. Staff have all been very kind and professional. Never been glutened here.
They tried hard but it takes a while. If you're going to get more than one bowl of food (which is sort of the point), expect to take a good amount longer than the others in your party because the chef cleans the grill laboriously every time you go through.
This place is amazing at making sure everything is clean, grill is shinny new, and the things that have gluten are far separated in the buffet line. They asked me every time if the grill looked clean enough for me. Huge plus is all the sauces are gluten free. They give you separate plates to identify the allergy.
I have never gotten sick here. Tell then you have an allergy and they give you yellow bowls. This is a must because it alerts the grill cooks right away. They scrape the grill very thoroughly and block off a section to prevent cross contamination. All sauces except one, I believe are GF. They have GF marked on the sauce labels.
Waitress wasn’t as friendly, but the cooks were great. They took a lot of precautions when making my food. However, we could not finish our meals because the restaurant was absolutely filthy. We really wanted to leave but she brought us salads so we felt that would be dining and dashing. The food line was unkept and tables were disgusting, along with dishes.
I get glutened everytime I am here. The restaurant is buffet style and full of cross contamination. I have soy allergies too and just can't find something to eat here that's safe. However, my non celiac family members love this restaurant and go all the time without me!
They’re great. The staff thoroughly cleans the grill if you mention you have an allergy, and the menu clearly lists what is and is not gluten free. Unlike other Mongolian grills, they also keep the pad Thai noodles separate from the gluten noodles minimizing the risk of cross contamination. Sauces are all yummy, too.
The wait staff takes your order of ingredients you wish to have and takes them from the supply in the back to avoid cross contamination from the buffet. Then they are cooked on a separate grill in the back with designated utensils. They are ahead of the curve and recognize celiac emphasis month. Amazing!
Staff were very knowledgeable and kind. They told me exactly what was safe and thoroughly cleaned and marked a section of the grill during my visit. That section was used only for me and with its own cooking utensils.
Loved the food, staff was very knowledgeable about celiac, I watched them clean the grill for me, they used separate spatulas. The sauces that were GF were labeled. There was a separate menu. The food is all you can eat.
They don’t have a GF menu just an allergen list. Contrary to others reviews several sauces and many other menu items are not GF. Terrible cross contamination at the sauce bar. People drip soy sauce and other gluten laden sauces in nearby containers when serving. I was careful but some are not. I feel terrible today. The food was good (give me the credit, I made it) but for )$10 you can get a lot more for your money elsewhere. $2.79 for a glass of water. I won’t be back!
They take great care to clean the grill. They rearranged the noodles to help prevent cross contamination when we pointed it out. They go above and beyond to keep my girls safe. They will bring anything from the kitchen if it is contaminated. They are knowledgeable about the sauces.
This place was really good. They’ve made most of their sauces gluten free. They cleaned the grill well for me and made a fortress around my food. They appeared very knowledgeable and brought me gluten free soy sauce without my asking for it. Great find while on a road trip.
Awesome place. They give you a bowl in a specific color. You fill it with all of your favorite veggies and meats. Then Add sauce. All signature sauces are GF. Then they cook it right in front of you. Before cooking, they thoroughly clean the grill and then they section it off with your food only. They use clean utensils that is used only with your food.
They provide a different colored bowl for your allergy, that way when the cooks see the bowl in line they clean the grill off which includes sanding it down, rinsing twice, scraping, and rinsing again. Once that’s done they take a pair of the giant spatulas and section off your area so no splatter or other food gets in yours, AND the other cooks at the grill know to exercise caution near it. They also never let the spatulas they use to cook your food with tough the grill, they rest them on a clean plate. No cross contamination here! Appleton is super careful compared to the other HuHots I’ve been to, (st.paul in particular) they even put the rice noodles away from the wheat containing noodles so that you can have those contamination free of the other noodles!
Amazing service, when I walked in I asked a few questions and they were able to adequately answer them all and more. They have an allergen chart upon request which covers most bases but if you have any further questions they we're very informative and helpful.
I’ve always loved HuHot and was very pleasantly surprised when I saw that one was in Milwaukee as always they cleaned the grill used different spatulas and were willing to gather ingredients from the back.