This place is about making connections and being super polite and advocating for yourself. I went here with 3 gluten eaters. I told the waitress right away that I had celiac and she gave me the allergen menu, she told me her best friend was a celiac too and understood cross contamination. When it came time to grab my ingredients she went to the back for me with the list of items I wanted and grabbed them fresh. They then designated a spot in the grill, wiped it down really well- basically scoured it-and put up barriers so my food wouldn’t mingle with trouble. I did not get sick and it was so yummy!! if you do not advocate for yourself I can see how this restaurant could be trouble, hence the 4 stars.