Jack's Urban Eats

Friendly and helpful

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

They don’t technically have a gf menu, but if you say you’re celiac as you order, they’re prepare your salad or sandwich, on gluten-free bread, in the back for you! They have a dedicated fryer for the fries, too!!

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Dedicated gluten-free space in the kitchen
• Dedicated gluten-free fryer
• Staff is knowledgeable and can answer questions
• Food comes out flagged or marked gluten-free

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dinner
• Good for kids
• Good for lunch
• Good for takeout
• Good selection of healthy options
• Good vegan options
• Good vegetarian options
• Good with other allergies
• Offers delivery
• Offers online ordering
• Offers outdoor seating

I have celiac and have eaten here multiple times with no problems. I use a tester to test for gluten content. Tonight for the first time ever all three dishes tested positive for gluten (at least 20 ppm). We ordered the lemon thyme chicken breast (made in the microwave instead of the grill), garlic fries (was told they'd be made in the dedicated fryer) and the classic steak sandwhich on a gluten free bun).

I order the chicken and garlic fries every time I go.

I'm not writing this place off because it has tested gluten free dozens of other times I've been there. The place was jam packed busy and I did take out. There were other take out orders waiting as well. I believe it's highly likely the message about celiac and no gluten may not have made it to the person preparing the food or their usual safe practices weren't followed.

Or perhaps for the fries at least, I was given someone else's order (i noticed most people were ordering garlic fries).

My advice is to go during slower times and watch to be sure safe practices are flowed.

Overall the kitchen is very knowledgeable of what is gluten free and can help steer you in the right direction. I have celiac disease and usually get the Impossible taco salad. The dressing is gluten free and staff has told me the tortilla strips are gluten free/don’t share a fryer and I’ve never had any issues. I’ve also gotten the salmon and had no issues either. Highly recommend this spot.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

My family gets takeout from Jacks every few months. They won’t guarantee any food is gluten free, but I (celiac) have no problem with the grilled meats and build-your-own-salad without dressing. My Nima sensor detected gluten in the side dishes but the chicken, salmon and beef were “safe”.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for dinner
• Good for kids
• Good for takeout
• Offers online ordering

OH MY GOODNESS!! This was so good. They were diligent about making sure my meal was GF. I wanted to eat more but I was soooo full. Will definitely be back.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

I visited Jack’s for the first time this week with a small group (I am the only celiac). I had a great lunch. They have a delicious gf sandwich roll, a dedicated fryer for the French fries. I was asked when I placed my order if my gf requirements were due to an allergy. My friends were served their meals, it took another 10 minutes for me to get my meal, when I inquired, I found that they replace the cutting boards, utensils, and gloves to make my meal. I was extremely pleased that they took care to do this and the staff I spoke with seemed well versed in what was safe for me to eat.

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for lunch
• Good for takeout
• Good selection of healthy options
• Good with other allergies
• Offers online ordering
• Offers outdoor seating

These guys have been great. Their food is delicious and they are really on top of it :)

Celiac friendly?

Yes

Awesome Turkey sandwich with GF bun. So good

Celiac friendly?

Yes

very knowledgeable about celiac. GREAT food.

Celiac friendly?

Yes

Great options! I had the chicken plate with mashed potatoes and butternut squash with kale. All of it was delicious! I will return 😃

I asked what was gluten free. She said nothing is safe because of cross contamination. After staring at each other for a minute she turned and asked someone what was gluten free. I ended up getting the chicken Caesar salad without croutons. It had too little dressing and wasn’t very good but I was there with a workgroup so didn’t want to make waves. I choked it down. Won’t be going back.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Update. Change in policy. Can no longer guarantee gluten free.

Asked about whether it was a preference or alergy. Measures taken to prevent cross contact. Ordered the Hulumi Sandwich. Fast service.

Safety Feature Ratings

• Dedicated gluten-free space in the kitchen

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Other Characteristics

• Good for lunch
• Offers outdoor seating

Never had an issue. Staff always takes care to separate from the rest of the food.

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

They used a separate fryer and a separate board and knife. So careful.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Safety Feature Ratings

• Dedicated gluten-free space in the kitchen
• Dedicated gluten-free fryer
• Other dedicated kitchen equipment (oven, toaster, pots, pans, utensils, etc.)
• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for kids
• Good for lunch
• Good for takeout
• Good vegetarian options
• Offers online ordering
• Offers outdoor seating

I’ve eaten at least a dozen times at the Fresno location. Haven’t had a problem until yesterday. Within 30 minutes I was bloated, and very sick that night. In times past the server was very knowledgeable, yesterday they didn’t really seem to know what items had gluten. I should’ve known better.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Separate gluten-free menu