Came for lunch with a group expecting to only be able to eat lettuce and was pleasantly surprised. Menu is marked with options that can be modified gluten free - they have some baked wings, salads, burger rolls, pasta, steak tips, etc. No dedicated fryer. I asked about the blackened chicken pasta and was assured pasta would be cooked in clean water. A manager brought my food out separately on a covered tray and confirmed it was gluten free. I am not symptomatic so generally can’t speak to presence cross contamination but I felt comfortable eating here.
I ordered takeout from Jake n Joe’s in Braintree for dinner tonight. I confirmed multiple times about my allergy on the phone and explained that cross contamination in the fryer is an issue for a gluten allergy. The person I spoke with told me that a separate fryer would be used and that they accommodate allergies with no problem. I arrived to get my food and when I asked on arrival to confirm that my food was gluten free, I was told “oh there was an issue with cross contamination but here’s your food.” I explained to the manager that I had asked about it at length and that the staff was giving false information on the phone. Of course I didn’t take the food, but no one seemed to understand the problem with using the same fryer. I am just frustrated and annoyed that my dinner plans were ruined. Hoping that sharing my experience will save someone else the trouble - I will never go back there because it was made very clear to me that although they pride themselves on accommodating allergies, it is actually very unsafe to eat there.
I got the Alfredo pasta with chicken. I called ahead before going because of the negative reviews, but the staff I spoke with were super knowledgeable. The menu was marked and my server spoke with the manager when I ordered. They have a separate area in the kitchen to avoid cross contact. The chips were not gluten free due to a shared fryer.
Not a huge menu, but it's nice that there's more than just salad. My GF son ordered the GF cheese pizza. The waiter brought the pizza separately, which was nice. I suspect it was an Udi's crust but it was good. There were also burgers with GF buns as well as chicken wings for an app. My husband and I ordered off the regular menu and we had no issues with cross contamination.
Update. We went again and they’ve changed their menu. There is still a GF pizza crust, and its Cauliflower based. I was skeptical since my son is picky but he ate it and said it was good.
I have been ordering their gluten-friendly menu items and finally asked the manager how the cauliflower pizza is cooked. They cook it in a conveyor oven with other pizzas which is where I got the gluten cross contamination. He did offer to put it in a separate tray inside the oven instead of directly in the oven, but they usually don't do that.
They changed their menu. Only a couple gf options. Don’t bother.