While these guys admit they can't do a totally gf environment (I mean, it is a sandwich joint!) they do an excellent job of minimizing risk in the environment as best they can. They change gloves, use packaged chips instead of the same ones the gluten people get, and they try to minimize how much contact your sandwich gets at the counter. If you call or visit you can get additional options for your sandwich beyond what's on the gf menu on their website - I am fond of their salami sandwich and the California Club.
Not for celiacs. The menu from the counter had a warning on it that it's for "gluten sensitive" individuals only that avoid gluten for dietary reasons, and is not intended for those with celiac disease. Tried a gluten free sandwich anyways and the sandwich came wrapped with a sticker also listing the same warning. Nuff said, won't be coming back.
They have gf bread for sandwiches
Great options on the gluten free menu, and when you order from that menu, they automatically treat it like you have a gluten intolerance. No need to warn them! I ordered delivery and my salad came with a sticker on it verifying that it's gluten friendly, but that it's not for people with celiac disease because they can't 100% prevent cross contamination.
JD has a great Gluten Free protocol which you can read about via their website. When you ask for GF, they will ask if it is for an allergy or diet. They will prepare your food in a to-go container and place an allergen warning sticker on it. I first tried their BBQ potato and it's pretty good. Then I found a sandwich that had all GF ingredients and it's my go-to now. It may take a little longer for yours since they follow a procedure. I try to go at slow times, because I don't want be a nuisance. Their website is helpful, but I wish they would show what sandwiches would be completely GF once you switch the normal bread for GF bread. As it is now, you have to look through the ingredients and check them all.
I have eaten here a few times and never gotten sick. They offer a menu that states every item that is gluten free, so you can build your own or order from the menu and check that all the ingredients are on the gf menu. They wrap the bread in foil to protect from contamination when heating.
I decided to give their gluten sensitive menu a try. Their menu says they are not Celiac friendly due to a shared kitchen. The cashier and manager both gave my wife an eye roll when she asked for gluten free but one of the food line workers assured her my salad would be handled properly. I asked them to make sure they changed gloves but was told the GS salads were pre packaged and safe. Salad was tasty and I did not get sick so that was a win.
The food was delicious. They brought me the wrong sandwich at first (also gluten-free, but wrong ingredients). The downfall, though, of ordering grilled chicken sandwich is that they use little pieces of chopped chicken and they all fall out of the Udi’s bread, leaving a giant mess. It tasted good, though. They have a warning on the food about their shared kitchen but employees told me people with celiac eat here all the time. You order at a counter and then sit down and they bring your food to your table, so it’s sort of like a McDonald’s with delivery people.
I ordered over the phone and they told me that their dressings all contained gluten which was incorrect information. The website says otherwise. When I arrived the manager did not know. When I placed my order over the phone I stated that I had celiac. When I ordered my food, the label on my salad said not recommended for celiacs -_-
I eat here a lot and have not had any issues. I have Celiac and I typically get their GF potatoes and salad bar. I've also had their sandwiches on GF bread with no problems.
Very knowledgeable, large gf variety
I have Celiac, have eaten here several times, and so far so good. I have not ordered a sandwich with the gluten free bread so I cannot comment on that. I have ordered several of the gluten sensitive salads, potatos, and chicken nuggets and have never had a reaction so far. They also have Udi's gluten free snickerdoodles and free soft server ice cream. I would not recommend the salad bar to those with Celiac due to probable cross contamination.
Omg so freakin good!!! They have sweet potatoes, sandwiches, etc. and it’s SO GOOD!!! I’m not even a sandwich fan, but I crave this place now! The staff are SUPER friendly and helpful too. I don’t think I’ve ever seen a fast food group that actually love their job as much as these guys do! And free soft serve ice cream if you eat in!
I’ve eaten there several times & have not gotten sick. I’ve had s couple of their salads, brisket potato, and tortilla soup and all have been very good. As is typical with most places, no gluten free,dairy free desserts. However, they do have fruit. This place has been a great find for variety & consistency of food.
Not bad. A few gluten free options but not many. The girl who took our order was very lazy and acted like she didnt care. I had to tell her multiple times I cant afford a mistake and when my food came it came with a GF note that noted that it was GF. But for Celiacs ABSOLUTELY NOT! They told me that if you are Celiac or have a very high cross contamination issue they wouldn't reccamend it because all the food was prepared in the same kitchen and same surface. I didnt get sick here but I DONT think I will be returning because of careless people working there.
Do not trust this location for Celiac-safe prep. I drove 20 min off route to get my daughter soup & a grilled sandwich & the order was cross contaminated. Servers were dismissive of my concerns & stickers on food containers released them of all responsibility to try the few precautions it would take to be Celiac safe. They even put many bags of saltine crackers in with the order. 😡I’ve had great experiences getting Celiac-safe food at other Jason’s locations. I will never return to this location.
Spoke with mgr Alex over phone to order lunch to be delivered to off-site mtg the next day. He understood the importance of avoiding cross-contamination for my food and assured me of their processes. Ate the Papa Verde sweet potato and cup of vegetable soup I’d ordered the next day at lunch. Felt fine when headed home, so called to thank Alex. He told me he had personally attended to seeing my Food was prepared in safety. Wish I lived closer to this restaurant bc they make me feel safe abt eating there even though not a dedicated gluten-free facility.
Always very careful with my food: have never had a problem here. Is cross-contamination possible? Yes. I would know as I have a serious contact allergy to wheat, but the salad bar is dangerous and asking for trouble. Staff are well-trained and food direct from the kitchen is very well-controlled as are catered items.
I have always enjoyed eating here and felt safe, but not anymore. I went to this Jason's Deli about a week ago and ordered a sandwich on gluten free bread and specified a gluten allergy. They took none of the normal precautions that I had seen previously. The person making my sandwich did not change gloves, he threw my bread down on the toaster belt without a tray then put it directly onto the board that they make all of the other sandwiches on and used all of the same utensils. I spoke to the manager and he remade my sandwich properly, but unless I stand there and watch them prepare my food I can no longer trust them unfortunately.
This used to be my go to restaurant. Lately, in the past 12 months, I’ve wondered if the employees understand Gf. I’ve gotten sick a few times but I can’t quite figure out if it’s gluten as I also have other allergies. The staff doesn’t communicate well. Proceed with caution.
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