They offered a gluten free bun. Before I had a chance to even say I had an allergy the staff asked me. When I said yes they immediately, before getting the bread out, changed their gloves, wiped down counters and machines, changed knives and utensils. They took great care to ensure to reduce/eliminate cross contamination. I was very impressed.
We like that they offer GF bread now, just wish there was a kids menu option too.
We go here all the time with no worries! They are happy to change gloves, fully wipe surfaces (including the meat/cheese slicer), get new utensils to cut the sandwich, and get ingredients from the back or condiments from a squeeze bottle instead of a tub. I’ve only ever had experiences where the employee was ready and willing to make my sandwich safe for me. PLUS you can buy a sub in small, regular, OR even giant because the bread comes giant!
They were very rude when I asked for a gf sandwich. We walked out and will not be back!