Love this place. Was recommended by a gluten-sensitive friend and I took a chance. Gluten free sub rolls by Udi are kept in a separate place from the tradtional wheat rolls. They wipe down the work area and put down a fresh piece of wrapping paper. I've been several times now and no issues. Highly recommend!
For a chain sandwich place, I have to give credit where it is due for the great staff.... especially the manager. They do have a dedicated space for gluten free sandwiches and take the time to change gloves, use dedicated utensils, etc. I’ve never had an issue from eating there. Because they do have a dedicated space and are crowded during peak hours, I would recommend calling and ordering ahead of time. I’ve always felt bad when they have to send one of their staff off to make me a sandwich when they need them on the line for their regular customers. Food is good... but their amazing manager who goes out of his way for me, gave them an extra star.
I didn’t see any mention of gluten free bread so I would have assumed there was nothing for me but I heard about it by word of mouth. They have gluten free bread that was wrapped separately. When I asked for it, everyone on the line washed their hands, changed their gloves and wiped down all surfaces. Then they pulled out a new knife and made my sub. It was nice to have a club sandwich again! To top it off, they had gluten free cookies.
I go here a lot with my family, and we can get the gluten free Udis sub bread. We do not have celiac disease, but they ask in case they need to wash down the grill to prevent cross-contamination. I recommend this place to my friends, and they can eat there, too. 😊
Not only do they have gluten free bread (regular and giant sized), but the staff has been very knowledgeable about gluten/cross-contamination and friendly every time I have eaten there. Plus the sandwiches have always been great! The cheesesteaks and Italian subs always hit the spot. Can't recommend this location enough.
Very educated on gluten allergies. One employee was new and I watched them train him on gluten free allergy prep and handling and it was very thorough. Plus-they have gluten free buns which is hard to find at sub places. Will be back!
Watch them like a hawk. They brought mine over to the main area and was cutting bread over it and the kid was going to touch it with contaminated gloves. It’s was thrown away and remade without me asking. Don’t think I’ll ever trust eating here again.
Staff cleaned the work space around the meat grinder, the counter tops. Glove change and paper change at the bread station, veggie station and final wrap. I had the GF bread #13. They even had mayo and mustard in squeeze bottles to prevent cc instead of the main container.
I love it here and they’re very accommodating for gluten free!
Went twice, both times the sandwiches were made in a separate prep space. First time the manager walked me through the meats he knew were safe, settled on turkey. Very kind and accommodating. I went back today and got the same order - he remembered me and my order from three weeks back. Unfortunately I was glutened. Noticed the box of gloves they grabbed from was near the main prep area..not sure if that was the culprit or not. Either way am sick so not going to rate as safe but best experience I've had at a fast food placeso 5 stars.
The staff is amazing about changing gloves and cleaning all equipment for customers with allergies. They use udis gluten free bread (although its a little extra $) The best place around to get a gluten free sub!
Horrible experience at this location. The refused to get items to go on sandwich from back. They changed gloves but items being touched by new gloves had also been touched by employees making normal subs. We walked oht
The staff cleaned the area and the meat cutter. I wouldn’t get any toppings unless you ask for them to get fresh stuff because they get it out of the same containers they use for the gluten buns. I checked with my Nima(with meat/cheese/no toppings) and it came back gluten free.
They have been open for two weeks at York and Schwann Roads. The manager is fantastic. He has trained his staff well. They change gloves immediately and are so kind about making the safe preparation. They clean the grill thoroughly and toppings are gotten from the back area. There is a separate preparation area. And... all of this is done with a smile!! So nice to get a hot sub out! No problems afterward as well!! I will be back there!! Along with my family!!
GF bread by udis is awesome! Use the app and change bread, pay 1.50 upcharge but totally worth it! It is always ready when I walk in the door.
Amazing staff!! They said they go above and beyond what corporate requires as far as keeping everything safe and they meant it. They changed gloves, wiped everything down, used a lined tray to take my gluten-free sub through the line. They used a separate knife and a separate bottle of mayo. Super nice guys who totally get it!
They were careful about cross contamination when making our gluten free sub by a glove and prep space change but didn’t clean slicer or open a new meat or cheese. And then another server wrapped the sandwich at the end without a glove change. My celiac son ended up getting sick. They do sell pre-packed Udis gluten free cookies though.
Staff was incompetent. They were insulted when I question their cross-contamination habits. Person slicing turkey handled bread before slicing turkey, proceeded to tell me they only change gloves when they touch the gluten-free bread. Manager proceeded to speak very loudly, 3 times they cannot guarantee 100% gluten-free. That “everything in there has touched gluten”!! Was glutenized!! Not accommodating even for gluten intolerant. Celiac’s beware!