Jersey Mike's Subs

Staff was knowledgeable and asked if they should use different utensils to prepare my sandwich. No one looked confused or annoyed when I asked for gf which is a big thing for any restaurant, especially a chain or fast food type establishment.

They were clear about what they could and couldn’t accomplish. Five stars for honesty. Good for a gluten free option, but not celiac safe as it is a regular sandwich shop.

These people are incompetent at best. I told the lady with brown hair 4 times I was allergic to dairy and had celiac disease, and that I wanted condiments from the back. They wouldn’t get a new cutting board, they wouldn’t get a new knife. I asked for new unopened condiments and the lady just couldn’t understand. They wouldn’t clean the deli slicer, they wouldn’t clean the grill. I kid you not I said my order at least 8 times-2 gluten free subs with mayo, lettuce, tomato, onion, turkey. Pretty easy right. Nope, not for these folks. Then the lady had the audacity to blame the poor kid who she didn’t tell him anything so he just started slicing cheese and putting it on the ONLY thawed bread they had in the store. Then they thought thy could just pick it up and reuse the bread. They were clearly not wanting to help us so they just skipped us in line and went on to helping other people who didn’t have disabilities. Jersey Mikes is not a fan of the celiac community.

Celiac friendly?

No

Staff cleaned everything and they have the Udi’s baguettes for $1.50 more.

$2.50 extra for gluten-free bread. Sandwiches are good. They were pretty good with precautions. Still, if I were super sensitive, I’d be worried about the amount of wheat flour crumbs floating around.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Service took a while. I ordered ahead of time even. I waited around 15 minutes once I arrived and was told it would take longer because of my allergy. Overall bread was hard and fell apart while eating it.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Below Average

I stopped by on a Sunday afternoon to get a gf sub. They asked allergy or preference, wiped down the counter, put down paper, used a clean knife, changed gloves, and were cool about grabbing toppings from the back. They even moved the sandwich to fresh paper at the end of the line instead of wrapping in the paper that had sat on crumbs. Altogether I was impressed! At most locations I have to correct things as I go down the line, but the two staff who interacted with me here seemed very well trained on gf protocols.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

They ask if you have an allergy or preference when it comes to the gluten free bread. After stating I have an allergy they cleaned the slicer, the counter, and all of the staff switched gloves. A new employee had accidentally used the mayo knife so they gave me new bread and then they use the squeeze bottle of mayo to prevent cross contamination. Everyone was very friendly, understanding, and aware of how to handle my allergy.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Amazing processes and protocols for safe handling of gluten free sandwiches to avoid cross contact. They explained their protocol to me without me prompting or asking any leading questions, showing me that know how to prevent cross contact.

How confident are you that this establishment takes safety precautions against cross-contact?

— Very

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent