The staff is HORRIBLE!!
They are annoyed by you ordering gluten free and will harass you and roll their eyes.
DO NOT EAT HERE!!!!!!!!!!!
— Not at all
— Not Much/None
— Poor
From the moment I asked if there was gluten free options the young lady behind the counter seemed very inconvenienced and annoyed. Its been so long since I have been treated like this that I was really surprised. I ended up not ordering any food and leaving. I wasn’t too trusting of the process anyways when she laid down a piece of paper on top of the dirty counter to prepare the sandwich. I’m assuming the sandwich would have been wrapped in this paper... hence contaminating the whole meal. We left before she made the sandwich because she said we couldn’t get a kid sized sandwich because she didn’t know how to charge us extra for that? Oh well. I always wondered why this place always shows up in the Find me GF app. Now I know it’s because they “might have gluten free bread” sometimes. But don’t expect them to treat you with kindness or make your sandwich carefully.
No
Staff is very knowledgeable about gluten free options. Even to the point to remind me there would be cross contamination if I ordered a hot sandwich due to all bread going on the grill. They also changed their gloves and used separate tools and cutting boards for gluten free bread. Definitely recommend.
Yes
Nima tested and approved! Staff was crazy nice at the Paso Robles location, willing to talk through the allergen precautions. Also-it was delicious! The udi’s bread that they serve is 10x better than any udi’s product I’ve purchased at a grocery store. Even saved half for the next day and it tasted great! I had the gluten free Club Sub. SO delicious!
Yes
Great to find a sandwich chain that has gluten free bread. They use Udi’s and the buns are individually wrapped. All condiments except Teriyaki are GF, and they ask if you need a glove change.
They don’t offer a kid’s gluten free sandwich so I had to buy my daughter an adult sandwich. However she loved the bread. She had the tuna. The staff were knowledgeable and took proper precautions.
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent
This location (on University) does not follow the gluten-free protocol! I go to Jersey Mikes often as a safe option while traveling. Today, I ordered a GF sub (specifying for an allergy) and the manager instructed the employee to make it on the regular slicer so they wouldn’t have to clean the gluten free one again. I asked if he could please use the GF slicer, and he did… without changing his gloves. Then, he carried it over to the regular line and used the non-GF knife and veggies. I asked if he could please use the separate GF area that was all set up and he said “this was how they always do the GF orders.” The manager and other employees saw this and did not say anything. I did not eat my sub.
— Not at all
Called ahead to verify that they have gluten free bread, which they do. Awesome! When I got there the place was super busy, and I almost left out of fear that I would slow the process down even more. Decided to stay and give it a chance. The person at the meat slicer wiped down the area and slicer when I told him I needed everything gluten free. He was amazing about it. I had to ask them to grab fresh ingredients from the back though, because the person adding the toppings just wanted to use what was up front. They weren’t thrilled with getting stuff from the back, but they did do it. Overall it was a decent experience.
— Somewhat
— Some
— Good
Great celiac-safe protocols. When I mentioned “gluten free” the staff immediately changed their gloves, used a separate knife, and put paper down to avoid contact with the cutting board. They also have Udi’s snickerdoodle cookies!
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
They have GF sub sandwich rolls! Possible cross contamination but they were careful in preparation. My sandwich was the best Ive had in such a long time! It’s so nice to be able to have a ’normal’ meal along with the rest of my family! They also have an option to make your sandwich a meal with a drink and chips or even an individually packaged GF udis cookie!
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Excellent