such a great chain to eat at!! they offer gluten free rolls or “sub in a tub”. just let them know it’s a gluten allergy/intolerance and they’ll change their gloves, knives, paper, etc. they’re great with accommodation.
— Somewhat
— Some
— Excellent
Love that they have a GF option even though they’re not a gluten free joint.
I was pleasantly surprised by how well trained all the staff members were. Went in on a busy Saturday afternoon and every single person who participated in making my sub took caution. Without having to ask the workers changed gloves, used special mats and knives, etc.
Yes
We went early and were the second customer so it was not busy at all. The gentleman making our sandwich changed gloves and, at my request, got all toppings from the back. I felt safe and did not get sick 👍🏼
Yes
I have celiac and have eaten subs from here twice with no reaction at all. They are very diligent about changing their gloves, using a new knife, using a mat to put the bread on, and in general eliminating as much cross contamination as possible!
Yes
One time they were very careful about using a different machine that was clean to slice everything and put the bread on something else that was clean. Another time I really had to stay on top of them (ex: they didn't change gloves until I told them and they were going to put mayo on it from the same mayo knife they spread on all the others. It makes the spreadable toppings not a good idea.). The bread is Udi's brand and it's a good sandwich, but you may need to watch every step. I think when the owner/manager was there, it went well because he was instructing the person on what to do.
$2.50 extra for gluten-free bread. Sandwiches are good. They were pretty good with precautions. Still, if I were super sensitive, I’d be worried about the amount of wheat flour crumbs floating around.
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Good
Service took a while. I ordered ahead of time even. I waited around 15 minutes once I arrived and was told it would take longer because of my allergy. Overall bread was hard and fell apart while eating it.
— Not very
— No gluten-free information on the menu
— Not Much/None
— Below Average
I stopped by on a Sunday afternoon to get a gf sub. They asked allergy or preference, wiped down the counter, put down paper, used a clean knife, changed gloves, and were cool about grabbing toppings from the back. They even moved the sandwich to fresh paper at the end of the line instead of wrapping in the paper that had sat on crumbs. Altogether I was impressed! At most locations I have to correct things as I go down the line, but the two staff who interacted with me here seemed very well trained on gf protocols.
— Somewhat
— Some
— Good
They ask if you have an allergy or preference when it comes to the gluten free bread. After stating I have an allergy they cleaned the slicer, the counter, and all of the staff switched gloves. A new employee had accidentally used the mayo knife so they gave me new bread and then they use the squeeze bottle of mayo to prevent cross contamination. Everyone was very friendly, understanding, and aware of how to handle my allergy.
— Very
— Gluten-free items are marked on the main menu
— Some
— Average
Amazing processes and protocols for safe handling of gluten free sandwiches to avoid cross contact. They explained their protocol to me without me prompting or asking any leading questions, showing me that know how to prevent cross contact.
— Very
— Most/All
— Excellent