I ordered a gluten-free sub that was evidently cross-contaminated during the process. I was feeling ill for several days after eating here.
— Not at all
— Gluten-free items are marked on the main menu
— Not Much/None
— Good
I practically cried when I saw how seriously they took my allergy. Separate knife, clean gloves and then taken to a separate counter to finish. Thank you, thank you! We’ve eaten here many times but had been doing pickup the last couple of years so I had not seen how carefully they took care of my order. They did ask up front if it was allergy or preference so that may make a difference in how it’s handled. Basically any sandwich can be made on a GF bun.
— Very
— No gluten-free information on the menu
— Most/All
— Excellent
I ate here yesterday and did not have a reaction. They change gloves, make it on a separate tray and cut it with a clean knife. They also have gluten free packaged cookies which was good also.
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
Everyone takes precaution with gluten free here from wiping surfaces, changing gloves, etc..
— Very
— Most/All
— Excellent
The staff was knowledgeable and very careful. They cut the bread and prepared the meat and cheese in a separate area. They used mayo from a squeeze container instead of the tub which was cross contaminated, they also changed their gloves without being asked. The bread is Udi’s, it was okay. Overall the sub was great, and I will 100% visit this location again!
Yes
GF sub rolls available. Very careful to keep things separate if you tell them you have an allergy.
They don’t offer a kid’s gluten free sandwich so I had to buy my daughter an adult sandwich. However she loved the bread. She had the tuna. The staff were knowledgeable and took proper precautions.
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent
This location (on University) does not follow the gluten-free protocol! I go to Jersey Mikes often as a safe option while traveling. Today, I ordered a GF sub (specifying for an allergy) and the manager instructed the employee to make it on the regular slicer so they wouldn’t have to clean the gluten free one again. I asked if he could please use the GF slicer, and he did… without changing his gloves. Then, he carried it over to the regular line and used the non-GF knife and veggies. I asked if he could please use the separate GF area that was all set up and he said “this was how they always do the GF orders.” The manager and other employees saw this and did not say anything. I did not eat my sub.
— Not at all
Called ahead to verify that they have gluten free bread, which they do. Awesome! When I got there the place was super busy, and I almost left out of fear that I would slow the process down even more. Decided to stay and give it a chance. The person at the meat slicer wiped down the area and slicer when I told him I needed everything gluten free. He was amazing about it. I had to ask them to grab fresh ingredients from the back though, because the person adding the toppings just wanted to use what was up front. They weren’t thrilled with getting stuff from the back, but they did do it. Overall it was a decent experience.
— Somewhat
— Some
— Good
Great celiac-safe protocols. When I mentioned “gluten free” the staff immediately changed their gloves, used a separate knife, and put paper down to avoid contact with the cutting board. They also have Udi’s snickerdoodle cookies!
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
They have GF sub sandwich rolls! Possible cross contamination but they were careful in preparation. My sandwich was the best Ive had in such a long time! It’s so nice to be able to have a ’normal’ meal along with the rest of my family! They also have an option to make your sandwich a meal with a drink and chips or even an individually packaged GF udis cookie!
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Excellent