Jersey Mike's Subs

Review by gfgal

20813 Hall Rd., Macomb, MI 48044
Celiac
3 months ago
Not celiac friendly

Unfortunately I had a terrible experience going there today. While the sub in itself was alright the staff was extremely rude and very unwelcoming. At the time we went there was a lot of people and I understand a worker being frustrated about a lot of customers who aren't super nice, but when we got there we had an online order and we ended up having to wait almost a half an hour beyond the time it said it would be ready. During the time we were there one of the workers spoke to us and asked us if we had an online order and confirmed that we had a gluten-free online order. However while we were waiting someone else online made a gluten-free order and she made a nasty comment about how she was sick of the gluten-free orders and gluten-free people basically. I thought it was kind of rude considering that we were a gluten-free order. She was very unfriendly and unwelcoming and while I get that there were a lot of customers and she seemed short staffed her entire attitude is very off-putting. Truth be told because they were so busy I don't think the proper precautions were taken in making the subs and one of our party was cross-contaminated. It was a very disappointing experience and I would never go back. If you have a gluten allergy while they have gluten free bread they apparently don't like the gluten-free customers as it's an annoyance to them to have to make something gluten-free. That was basically what the worker said which was ironic because she wasn't the one making the sub however she had issue with anyone who was gluten-free wanting to get a gluten-free sub because it really pissed her off that people were ordering them. A total fail in my opinion.