I have ordered Jersey Mike’s online and felt okay (not great) after eating the sub. However, I went in yesterday and informed them that I had Celiac. While they changed their gloves, they used toppings from the same line as non- gluten free items despite having a separate line in the back (for what I am assuming to be for allergies). They also used the same knife to put Mayo on my sandwich as they used for non-gluten free subs. Safe to say I was not taking a chance and skipped eating the sandwich. There is a lot of cross contamination present and I would be very careful eating here if you have Celiac Disease!
— Not at all
— No gluten-free information on the menu
— Some
— Poor
I cannot, in good conscience, recommend Jersey Mike’s subs. I’ve gone a few times and it’s been okay for cross contamination. They used a separate (what I thought was dedicated GF) line. I went today and they were using both lines for non-GF sandwiches. I asked if they could wipe down their line and they said yes, but they just use a towel. There’s definitely no way it’s probably safe. It may be safe, but chances are there’s too much risk.
— Not very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
$2.50 extra for gluten-free bread. Sandwiches are good. They were pretty good with precautions. Still, if I were super sensitive, I’d be worried about the amount of wheat flour crumbs floating around.
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Good
Service took a while. I ordered ahead of time even. I waited around 15 minutes once I arrived and was told it would take longer because of my allergy. Overall bread was hard and fell apart while eating it.
— Not very
— No gluten-free information on the menu
— Not Much/None
— Below Average
I stopped by on a Sunday afternoon to get a gf sub. They asked allergy or preference, wiped down the counter, put down paper, used a clean knife, changed gloves, and were cool about grabbing toppings from the back. They even moved the sandwich to fresh paper at the end of the line instead of wrapping in the paper that had sat on crumbs. Altogether I was impressed! At most locations I have to correct things as I go down the line, but the two staff who interacted with me here seemed very well trained on gf protocols.
— Somewhat
— Some
— Good
They ask if you have an allergy or preference when it comes to the gluten free bread. After stating I have an allergy they cleaned the slicer, the counter, and all of the staff switched gloves. A new employee had accidentally used the mayo knife so they gave me new bread and then they use the squeeze bottle of mayo to prevent cross contamination. Everyone was very friendly, understanding, and aware of how to handle my allergy.
— Very
— Gluten-free items are marked on the main menu
— Some
— Average
Amazing processes and protocols for safe handling of gluten free sandwiches to avoid cross contact. They explained their protocol to me without me prompting or asking any leading questions, showing me that know how to prevent cross contact.
— Very
— Most/All
— Excellent