Went twice, both times the sandwiches were made in a separate prep space. First time the manager walked me through the meats he knew were safe, settled on turkey. Very kind and accommodating. I went back today and got the same order - he remembered me and my order from three weeks back. Unfortunately I was glutened. Noticed the box of gloves they grabbed from was near the main prep area..not sure if that was the culprit or not. Either way am sick so not going to rate as safe but best experience I've had at a fast food placeso 5 stars.
Despite a sign saying they can't promise lack of cross contamination, the server changed gloves and knife, used protective paper, etc. to ensure a gluten free environment.
Yes
Knowledgeable but wasn’t a big fan of the GF bread.
Yes
Very conscientious about cross--contamination. The guy even cleaned the slicer for me, used separate cutting board, knives, gloves. Also, it was yummy!
Yes
Jersey Mike's just added Udi's GF bread as an option. Young lady cleaned the meat slicer to ensure no cross contamination, cut the Udi's on a special board with a special knife, after she had changed her gloves. Wonderful! So great to be able to have someone make me a sandwich! I'll be sure to come back.
Yes
They don’t offer a kid’s gluten free sandwich so I had to buy my daughter an adult sandwich. However she loved the bread. She had the tuna. The staff were knowledgeable and took proper precautions.
— Very
— Gluten-free items are marked on the main menu
— Some
— Excellent
This location (on University) does not follow the gluten-free protocol! I go to Jersey Mikes often as a safe option while traveling. Today, I ordered a GF sub (specifying for an allergy) and the manager instructed the employee to make it on the regular slicer so they wouldn’t have to clean the gluten free one again. I asked if he could please use the GF slicer, and he did… without changing his gloves. Then, he carried it over to the regular line and used the non-GF knife and veggies. I asked if he could please use the separate GF area that was all set up and he said “this was how they always do the GF orders.” The manager and other employees saw this and did not say anything. I did not eat my sub.
— Not at all
Called ahead to verify that they have gluten free bread, which they do. Awesome! When I got there the place was super busy, and I almost left out of fear that I would slow the process down even more. Decided to stay and give it a chance. The person at the meat slicer wiped down the area and slicer when I told him I needed everything gluten free. He was amazing about it. I had to ask them to grab fresh ingredients from the back though, because the person adding the toppings just wanted to use what was up front. They weren’t thrilled with getting stuff from the back, but they did do it. Overall it was a decent experience.
— Somewhat
— Some
— Good
Great celiac-safe protocols. When I mentioned “gluten free” the staff immediately changed their gloves, used a separate knife, and put paper down to avoid contact with the cutting board. They also have Udi’s snickerdoodle cookies!
— Very
— Gluten-free items are marked on the main menu
— Most/All
— Excellent
They have GF sub sandwich rolls! Possible cross contamination but they were careful in preparation. My sandwich was the best Ive had in such a long time! It’s so nice to be able to have a ’normal’ meal along with the rest of my family! They also have an option to make your sandwich a meal with a drink and chips or even an individually packaged GF udis cookie!
— Somewhat
— Gluten-free items are marked on the main menu
— Some
— Excellent