Review of Jimmy Buffett's Margaritaville

9090 Destiny USA Dr #306, Syracuse, NY 13204

Overall Rating

Review


My family of 4, with our 2 celiac children, came here to eat lunch before a movie based on the reviews on this app. It was early, not very busy. I asked for a gluten-free menu at host stand, they told me all items were marked on regular menu. While placing our order I informed server that my children have Celiac Disease. I asked her about fryer for French Fries, she took Ltd me that the fryer was gluten free. I ordered my kids a Paradise burger on a gf bun with fries. I repeated gluten free at least 3x. After about 30 mins of waiting she told us she would check on order. At 40 mins since entering the restaurant our food was brought to our table. I could instantly tell that it was not a gluten free bun. I asked, he checked the order and said there was no note for gf bun. We left, despite the fact that I didn’t want my food anymore either, they wouldn’t take it off bill. They removed my children’s meal and boxed my meal and my husband’s.

I would give 1 star except: I appreciated that the food runner told me the truth (although he did ask if I still wanted to give it to them) and they did have many options on the menu.

Overall, it was a disappointing experience. We won’t be back.

Updated 6 years ago

Celiac