waitress was knowledgeable, confident. Food was excellent. everyones food was excellent. Neat atmosphere, not too loud, but comfortable. Great location near Gatlinburg TN, Located in Pigeon Forge TN. Very happy with service and food.
The staff was knowledgeable and to made sure my order was gluten free she wrote “Celiac” on the order! Yummy hamburger!! And fries!!! Looking forward to going back in the future.
The menu is marked but we asked for a manager to be sure. The chef / manager came out and was extremely friendly and accommodating. The food was good and the chef came out to check on us again to make sure we were happy and to reassure us about the food being gluten free. With this kind of service and attention to detail we will definitely eat here again!
Waitress was a little shaky on her Celiac/GF information but I asked for a Manager. He came right out, explained everything they do in the kitchen, educating the waitress, as well and I felt comfortable ordering. Was told they have a separate section in their kitchen for GF prepping. I did not get sick. Will go again.
Don't bother with this location. We have been to other locations and had great experiences. Server not knowledgeable about gluten free procedures or even if fryer is dedicated or not. Managers did not follow their own procedures regarding speaking to guests with celiac disease or allergies. Waited too long to get average, cold food. Spend your money somewhere else in Pigeon Forge.
Gluten free options are clearly marked on their menu. The server was knowledgeable with the gf menu items. I had the catch of the day which was salmon, served over rice with mango salsa and broccoli. It was delicious and very generous portions.
great! chef came out and explained precautions. gluten free fries - separate fryer. a bit pricy but fun atmosphere.
We ate there twice during our week in Pigeon Forge. Both times the chef came to our table to discuss the order and assured us that they take Celiac very seriously. We felt very confident in eating there and did not experience any problems. Gluten-free items are marked on the menu.
Wow amazing. The chef cane out to explain they change gloves, prep my stuff with new cutting board and knives and that the fries were in a dedicated fryer. He assured me they take this seriously and as I celiac I did not have to worry. No worries here and amazing food especially the fries!!!! Ps if you stay at the margaritaville hotel you can get GF room service from this restaurant. Woo hoo
Great food. Lots of options clearly listed. They get pretty busy but we love the food and the choices. Nachos and burgers were great.
The paradise margarita is fresh squeezed, so no prob with any gluten mixes. We had the volcano nachos and split the bison burger and fries. Lots of options, menu is clearly marked and food was delicious. Sides are not marked but waitress assured me the fryer was designated for fries only.
gluten free options, more than one!!! French fries are always gluten free the waitress said!!!
Chef comes to your table to discuss your order and how they take precautions in the kitchen! Servers are very knowledgeable! Lots of food choices!
Really good food, family had gf burger, had gf chicken sandwich, & sirloin steak. The FF r cooked in a dedicated frier. Had many options on the regular menu listed as gluten free option available. It was Saturday night & they had a live band that was really good.
Food was excellent! I had the cheeseburger in paradise and fries, no problems. Service was also very good. Prices were a bit high and I thought the music was too loud. Other than that, great GF meal!!
Unless you get a burger, there are very few options. I was very disappointed. It was so loud that conversation at our table could not happen. The ribs were dry and horrible. The waitress never refilled water. Did you ever eat hard pepper coated ribs with nothing to drink. I paid $26 for my meal and left hungry. Never again!!!
Thank you for having a gf restaurant in a land of pseudo gf restaurants. Tourist areas seem to have a lot of places that say they are gluten free, but they know little to nothing about what gluten is, cross contamination, or why we are so concerned about it. Margaritaville gets it. After frustrating attempts at other places, I always know I can get a safe meal here! I may just eat here every night of our next trip and save myself the headaches.
Nachos as appetizer, many meal choices, and brownie sundae for dessert!
Great experience for Celiacs - good gf options, cook came out on his own to assure us that they take it seriously and change gloves, etc. Waiter was fun, too. The fish sandwich was good, but a little dry - ask for extra sauce. Or get catch of day.
absolutely wonderful experience eating here! i told the hostess upon our arrival that i had celiac and needed to be gluten free. she let our waiter know and he was just great. the manager even came to our table to make sure everything was okay and asking if we had any questions. the food was delicious (get the fish sandwich yummm!) and i am not sick :)) ps they have a dedicated fryer (but i wasn't feeling like fries so i had a salad)
Pleasantly surprised by the level of care taken with my food once I mentioned I have Celiac. I spoke with the manager who brought out their chef to detail how things are handled in the kitchen. Had the catch of the day (salmon), which was delicious!
We had a great experience here. Had the fish sandwich topped with coleslaw and great jalapeno tartar sauce. Typical Gluten-free bun but the fries were great. The fish was grilled but tasty and substantial! Staff was helpful and knowledgeable. Would return!
The waitress, Jessie was very helpful explaining the gluten sensitive features of the menu. They have dedicated fryers and segregated prep space. The manager came to the table and explained their food preparation procedures. The food tasted great.
Our first time eating here and we really enjoyed it! The atmosphere can be a bit noisy, as a heads up... choose your seating wisely. Menu-wise, they have dedicated gluten-free AND vegetarian menus! Such a plus. The green beans (vegetarian option) impressed us the most. Not overly salty or buttery, just a refreshingly balanced seasoning.
I recently visited Pigeon Forge and decided to try Margaritaville. We ended up going twice during our trip. Our waitress was very nice and seemed to know about the importance of Gluten free food. I had the cheeseburger in Paradise and never got sick. Except for eating too much. Our second visit was a little different. Our waiter was nice and seemed to know a little about gluten free but he told me that someone would come and talk to me. What I am guessing to be the kitchen manager or someone along those lines came out and said, "so we have a gluten allergy / someone with Celiac Disease over here?" I said yes. he said " well you have no need to worry, just sit back and relax and we will take care of you. I will personally bring your food to you." i said thank you and we waited for our food. the food came out great and once again I didn't get sick other than eating too much. I plan to return during my next trip.
Awesome selection and knowledgeable staff
Fries are prepared in a dedicated fryer. Son didn't get sick. He had the burger with a gluten free bun & he said the bun was "decent" but was thrilled to be able to have fries!
Two members of our party have Celiac. One ordered a gluten-free hamburger with fries and the other ordered a chicken Caesar salad. The gluten-free burger was prepared correctly however the salad came with croutons on it. The croutons were not gluten-free. The manager was sincere in his apology, however the damage was done. The manager did comp us a gluten-free brownie for the mistake. Aside from the croutons, the gf burger was good and so was the service.
They had a lot of options and the fries were delicious! I am very sensitive and had no problems.
Stopped here for lunch a few days ago. Had a great experience. Staff was knowledgeable about gf and were very accommodating - no eye rolls or acting like it was a burden. Had the Cheeseburger in Paradise with fries. It was pretty decent - not the best burger I've ever had, but it was a good solid, SAFE gluten free meal. Would recommend.
My family and I went here for dinner despite another person saying they were contaminated. We did Not share his experience. We had a wonderful meal! I had the fish sandwich on a gluten-free bun and the French fries. ( Yes they have a dedicated fryer) We ended up eating there twice while in Gatlinburg and both times had a great experience with knowledge staff who were very attentive to our gf needs.
Very accommodating to our food allergies. Out server was nice and checked on several items for my boys. They are gluten, dairy, and soy free and I am gluten free. They each had a child's hamburger plain with no cheese. One had lettuce on his. The had apple slices for sides. I had the chicken with mango salsa. They loved the burgers and my food was excellent.
Celiac / gluten-free review Fantastic service and concern for gluten free. Not my favorite food or prices but will support regardless due to fantastic diligence and support for rating gluten free. Even had dedicated gluten free menu. + Gluten free chili nachos!!! 😃
Ordered from the gluten free menu the volcano nachos for an appetizer. Was told that the gluten free chips were fried in a different dedicated fryer. 15 mins from my first bite and I was in a full blown wheat/gluten ingest reaction not just a contamination. We had to leave and immediately return to the hotel room. Worst reaction I've had in 15 years of diagnosis. Would not recommended this to anyone with celiac.
Our waitress was awesome and very helpful with helping me with gluten free alcohol drink. she went to ask the bartender about some gluten free drinks I could have. she even made sure to tell me that the french fries were gluten free and were fried in a separate fryer then any of the other foods.
Great gluten free menu, even had pricing listed. No reaction and I'm very sensitive.
Great bun on my burger! Burger itself was a bit over cooked and service was friendly but slow. The waitress double checked at the bar to find me a GF margarita and it was fantastic!
Excellent service and amazing gf hamburgers & FRIES!!!! Delicious!
They had an awesome GF menu and knew exactly what to do when I said Celiac! My meal was great, the service was great, and no symptoms!
Amazing cheeseburger on extremely edible gluten free bun. Fries are made in dedicated fryer & no joke, they were so good I almost saved my burger for later do I could eat them all. Server understood cross contamination and was NICE- no eye rolling & wasn't a bit bothered by questions. In fact, she explained how they do things when I asked for the gf menu.
Burger w/ gf bun was excellent! Fries & ranch dressing also gf!
Great menu and great food.
Good variety of options on the GF menu. Had the chicken sandwich and fries. Probably the best GF bun I've tried.
Waitress was knowledgeable and super nice. I had the cheeseburger in paradise with fries and gf bun. No reaction!! Loved it and will be back!
Very good food, large portions. Tried the volcanic nachos, awesome. We didn't get sick 😃that's always wonderful
I have celiac and enjoyed their gluten free volcano nachos. they ran about $16. We ate them two nights in a row. They were just that great! Easily fed 4 - especially if you decide to order the gluten free brownies topped with whipped topping and heath encrusted ice cream. Amazing! Just ask for a gluten free menu.
Was served fish sandwich on GLUTEN bun even after asking person who brought food out if it was GF. Ask again after everyone had their plates as bun looked same to me and said so even though my sandwich had a different marker in the bun
Had an actual GF menu with lots of options. I had the volcano nachos, which could have fed a few people!
best gluten free meal, our server Kendra , was amazing.
This is probably one of the best GF experiences I have ever had at a restaurant. Our server's name was Jasmine, and she went above and beyond to ensure that my meal was definitely gluten free. Margaritaville has a great gluten free menu to begin with, including GF buns for their burgers/sandwiches, and they also have a dedicated GF frier - which the fries were amazing! I had the Volcano Nachos as an appetizer, and the Cheeseburger in Paradise with fries. I so wish I could have tried their GF brownie, but I was so full! I would go back to this restaurant in a heartbeat.
Staff was very knowledgeable, many gluten-free options, dedicated fryer for the french fries. We ate there for dinner and breakfast and the chef came to our table to go over breakfast options and ensured us she would handle best to avoid any cross contamination. I was fine after both meals and really enjoyed the meals. Would definitely go back!!
So disappointed. Our teenage son loves Margaritaville and we've been to several all around the country and Canada and have always had a good meal and a good time. This time, it was like pulling hens teeth to get someone to discuss gluten free. The hostess looked at us like we had two head when we asked and she went to the bar to ask. In the meantime another server came up to seat us and when I asked she said Yeah it's on the menu. (Ok).... She was curt and rather rude. My son was so nice to her and she was apparently done for the day as they were changing shifts as we found out after we ordered and ended up with a different server. Our original server was taking off soon but had 35 minutes to stand around and make small talk with a table next to us while completely ignoring us. Our new server was too busy talking to the hostess with her back to us to waste her time answering any questions or getting a refill for a drink for a really dried out sandwich. Was definitely NOT expecting this level of "service". We were in there when the place was slow. Maybe they need more incentive to move but just kind of ruined my son's first experience in Key West and he assumed everyone was rude going forward. He was tired, hungry and treated poorly so kind of ruined his mood (and mine since he was so disappointed). Yes I get it we all have people who could be nicer at times, but these people are used to first time visitors so if you don't want to get yourself in a mindset to be happy and take care of them then maybe you should move on? We are always polite and thankful for those restaurants who care about gluten free and so appreciate their efforts but rude servers isn't something anyone should tolerate.
Awesome place, extremely knowledgeable about gluten free. Manager came out and spoke to us about gluten free. They even had an awesome GF brownie with ice cream for dessert. Everyone had something they loved, and the atmosphere was fantastic. Will definitely go back if I am in the area
We love Jimmy so to find out they have a gluten free menu for my son was awesome. They had a gluten free menu and servers were helpful and knowledgeable. They offered to have chef speak to us but we declined. They had a dedicated fryer and even offered gluten free dessert ( brownie sundae)! We had another sever and a manager check in with us on our order also. The rest of us ordered off regular menu but our sever made good suggestions about what was gluten free and how they could adjust items . We ordered nachos and they offered to serve sauce on the side since it wasn’t gluten free. Overall we all had a great experience ( together)! Nice
Went for dinner and got the cheddar BBQ turkey burger with a gluten free bun and it was delicious! the waiter knew right away to tell me that the fries are in a dedicated fryer! And went again for breakfast and the waitress was very accommodating and helped out with making an eggs Benedict gluten free!
So pleased to hear one of the first two questions asked by our waiter, was if anyone had food allergies! I explained I had celiac disease and he totally understood and rang in my food as Gluten Allergy. I had the cheeseburger in paradise and the bun was the best GF bread I’ve had! Also great to know they have a dedicated fryer! Had no reaction!
They are all awesome!! Food was great! We always get the volcano nachos with grilled chicken!! Justin G was an outstanding server! Have a gluten allergy, he was knowledgeable, and explained process. A manager brought our food out!! We have never gotten sick from cross contamination here!!! Always our go to while in PCB!! ❤
The worst dining experience I have ever had! The restaurant was dirty and run down. The hallway to the bathrooms had vomit and according to my husband, the men’s room was covered in vomit. (No vomit in women’s room but it was dirty and smelly.) 3 of our plates came out wrong so we sent them back—1 had a regular bun and 2 had cheese (my kids have dairy allergy too). Then one still came out wrong the 3rd time! The waitress said the kitchen was full of Haitians that don’t speak English so that did not make me feel safe. Then the manager came out to ask (in an accusing way) why we were sending food back instead of apologizing to us. Then when the bill came, all those extra meals were listed with a lump some subtracted at the bottom which was very confusing. I still think we were overcharged, but we were about to miss the sunset, so we paid it. I cannot believe Jimmy Buffett would allow his name on this dump! They don’t even deserve 1 star!
I would not recommend this for celiacs. They do not have a dedicated flyer. My daughter asked for the Asian salad which is marked gluten free and the waiter told me they use regular soy sauce. She ended up ordering the taco salad without the tortilla strips (which contain gluten) and it tested negative for gluten on our Nima.
I ate here twice on my recent vacation. One dinner, I had a grilled grouper sandwich on a gluten free bun with french fries cooked in a dedicated fryer. The other time I had a blackened grouper sandwich on a gluten free bun with french fries cooked in a dedicated fryer. Both times the waitresses were attentive and rung in my order as an allergy. They told me it would take longer for our food since the chefs would change gloves and utensils. We did have to wait a little longer for our food, but it was well worth the wait.
I asked the hostess when we walked in if they had a gluten free menu and she showed me on the regular menu that everything that has a picture with a wheat symbol is gluten free. She was knowledgeable. Our waitress was new and if she wasn’t quite sure of an answer she would go check and come back and let me know. They took it very serious even on an extremely busy Friday night that I have celiac.
The staff is very knowledgeable about gluten allergies. The menu has a little gf next to it if the item is gluten free. All burgers can be made gf with a gf bun and fries are good as well!! Best burger place ever!!
They didn’t have gluten free buns for hamburgers and I was told it was not a dedicated fryer so I just had the nachos. I didn’t get sick and considering gluten free seems to be non existent here unless you eat somewhere expensive, I’m happy!
My family of 4, with our 2 celiac children, came here to eat lunch before a movie based on the reviews on this app. It was early, not very busy. I asked for a gluten-free menu at host stand, they told me all items were marked on regular menu. While placing our order I informed server that my children have Celiac Disease. I asked her about fryer for French Fries, she took Ltd me that the fryer was gluten free. I ordered my kids a Paradise burger on a gf bun with fries. I repeated gluten free at least 3x. After about 30 mins of waiting she told us she would check on order. At 40 mins since entering the restaurant our food was brought to our table. I could instantly tell that it was not a gluten free bun. I asked, he checked the order and said there was no note for gf bun. We left, despite the fact that I didn’t want my food anymore either, they wouldn’t take it off bill. They removed my children’s meal and boxed my meal and my husband’s. I would give 1 star except: I appreciated that the food runner told me the truth (although he did ask if I still wanted to give it to them) and they did have many options on the menu. Overall, it was a disappointing experience. We won’t be back.
seemed very knowledgable and accommodating. I had the chicken sandwich. the waiter went and double checked with the chef that they were using a dedicated fryer for their french fries. He confirmed that they were (but this suggests that it nay not always be the case so double check before ordering).
not too impressive. The gluten free bun was hard. the kids meals are $10 even to feed a 1 year old. so instead of me ordering what I wanted I had to order what my grandson could eat. (we are both gf but he can't have beef) They brought my burger out with a regular bun. so then we had to make a 1 year old wait for a whole new meal to be made AFTER waiting 45 minutes for the wrong meal to arrive.
Very nice place. We ate here after a nice day at Universal Studios. Found it on the app and got good reviews. Waitress was awesome. First thing asked for GF menu and she gave it to us and immediately offered to have the chef talk to us. Amazing! Good selections from grouper or chicken sandwich to steak and burgers with GF buns. Had the chicken and beef kabob with rice with a Margarita of course which was also GF. Had the GF brownie and vanilla ice cream for dessert. Nice presentation given the simple ingredients. Staff great. Will definitely go back. A+
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