Unorganized and know one knows what they are talking about
Vey nice restaurant!! Clean with good food. Staff was very friendly and polite. I was able to pull up their gluten free menu without any trouble.
The manager was very rude when we asked about gluten free, even though it lists gluten friendly on their kid's menu. She told me that they didn't have gluten free. I really don't think she had any idea what she was talking about. Big disappointment because my kids loved the "gluten friendly" crab pots.
Take it from a former employee of this specific JCS location... NOTHING here is safe to eat. The cooks don’t change their gloves (or don’t wear gloves at all), the line is only wiped down a few times a day, 99% of the cooks, servers, and managers don’t even know what gluten is, and no one there knows how to read labels so they won’t be able to tell you if something actually contains gluten or not. They aren’t even good about cleaning their dishes thoroughly and make mistakes quite often, so NOTHING is safe to eat here unless you go back to the kitchen and prepare it yourself.
Spun our wheels talking to the staff. They have a gluten free menu and said they have the protocols for preparing gluten free meals. Then when talking to a 3rd person, they admitted they don’t segregate the gluten free from gluten. They don’t know what they are doing.
The staff was knowledgeable about what was GF. Although they provide a caveat that their menu is "gluten friendly" rather than GF due to possibility of cross-contamination, they stated that they prepare GF items in a separate part of the kitchen from breaded items. Also, for the meals, they substitute corn and potatoes for whatever side dishes they normally provide. Overall, very good experience.
Usually I get the Cajun bucket. It has always been great. This time I just wanted a salad because I'm cutting down on meat. When I had questions about a couple items the server brought the GF menu. Both salads were listed as GF w/o croutons. I ordered the chopped salad. It came w/o dressing. The server told me that it was in there, so I went digging. Good thing too. I found two croutons hiding in the depths. When I pointed it out she offered to take it back so they could pick out the croutons. I told them that picking them out didn't matter. If the were in there at all I couldn't eat any of it. She said that they would make me a new one. The new salad looked ok, but I dug through it anyway. It seemed ok, but I still got sick. I suspect the salads are premixed with croutons. How else would strays get in there? Are you ok with them picking the croutons out by hand? Stick to the crab buckets. Avoid the salads.
My husband and I went this evening. when I explained to the waitress I had a gluten allergy she was very understanding and brought me a gluten free menu. The menu had several gluten free boils as well as appetizers and other main dishes. They had several sides to choose from as well.
I have eaten safely here. Definitely tell the server you need gf AND to change gloves in the kitchen. I am celiac and was able to eat safely. The steam pots are the way to go. Delicious. Please don't rate them low if you don't like seafood and menu choices are otherwise limited. This is a seafood restaurant.
A very small GF menu. The menu in the store didn't match the online menu. There are a few extra things online. If you don't like seafood then steak or salad is your only option. I had the steak, steamed potatoes and corn. I can't say the steak was great, but at least I didn't have to sit and watch my family eat. I didn't get sick afterwards.
Had a gluten free menu & I didn't get glutened, but the waiter seemed annoyed when I asked to specify glove changes and said "well all boiled seafood is gluten free so you don't need to worry". Still, I don't know what all they've served using those gloves so I prefer a glove change. Other than that, it was good.
My husband is severe celiac and Joe's is a safe place for us to eat at when we travel. It's good food and safe for celiacs. It is a bit pricey but worth it.
Before I ordered, I clearly stated I had a gluten and soy allergy to the waitress. I repeated after giving my order to make sure nothing had soy in it. Getting my meal gluten free was not a problem although they can't guarantee no cross contamination. Not many choices but doable. Getting my meal soy free was not getting though to her at all. My grilled chicken, broccoli and rice were all covered in a "butter blend" that contains soy. Sent it back only to receive the broccoli and rice back with the butter blend on it again. Manager came out asking what we needed having no idea what the problem was. It appeared she was running the kitchen so I assume the waitress didn't denote on my order or communicate to the kitchen staff my allergy.
Not only was the service bad, but I had to send my meal back 2 times before it was made correctly and actually gluten free. The wait the first time was very long despite them not being busy at all. And, after all of that, I got sick (and I'm not super super sensitive). I'm assuming that they just took the croutons off of the salad, instead of remaking it. Super disappointed, will not be returning.
My husband, infant and I had the most wonderful experience at this Joe's Crab Shack last night! We had never been to one before. I'm an extremely sensitive celiac who is scared to eat out but we're traveling so I try to choose wisely. We were greeted by two friendly hostesses who happily gave me a gluten free menu. Our waitress Vannah was absolutely fantastic. She went out of her way to make sure my food was completely gluten free. I ordered the bucket of shrimp with corn and potatoes as additional sides since the shrimp is actually an appetizer. The shrimp was cooked perfectly, which is hard to find at a restaurant. I also got a barefoot on the beach drink which was wonderful and well priced at $9 considering the size. I almost always have a reaction at a restaurant because I am so sensitive, but I didn't even have a slight reaction. I would highly recommend this restaurant to anyone!
The GF official menu was limited to crab. Our server was super helpful and arranged for me to have salmon with no seasoning and white rice and a salad. It was over cooked and pretty tasteless. We all waited a long time for our food and think it sat a long time under heat lamps. They tried, great view, not not great experience. Makes for an expensive gluten free and taste free experience.
Absolutely amazing! They had options for a person with celiacs. The king crab is delicious! I've been back twice since I was diagnosed and haven't had any problems.
"Just changed their gluten free menu," so if you want only OBSCENELY OVERPRICED $40/lb steamed crabs with no flavor other than steamed then this is the place to be. You could get crabs at a 4 star restaurant for the pricing here.
The waiter did not know what gluten was. She had to go talk to the manager and then their options were slim and obvious. It's simply seafood that if it isn't gluten free then they can't cook.