My family is gluten free and I had looked at restaurants in the area, prior to going to the pumpkin blaze. We chose this place, because it got great reviews. I couldn’t have been more disappointed. The food was average at best, but what was worse was the customer service. We waited 30 minutes to be seated, and once seated, we waited about 15 minutes for a waitress to come to the table to take a drink order. Even if they came by and said that they were really busy and we will be with you shortly, I would have been ok with that, but nothing! We were completely ignored. It’s not that big of a place, besides an average size bar area...the number of tables were small.
We were weary of the wait, so we put our entire order in immediately. We’ll, it took over 45 minutes just to get our appetizers. The waitress barely even came back to check on us afterward, to see if things were ok, if we wanted another drink, or anything! It was an awful experience and I would never go back to this restaurant, or recommend it to anyone!
The waitress did say they were understaffed. However, I saw the waitresses standing around a lot. If it was so busy, they shouldn’t have had time to stand around and talk to each other so much! I have been to restaurants where the waitresses were so busy, they were running around like chickens with their heads cut off....this wasn’t the case here. This is not a way to run a business, especially not a bar, on a Sunday afternoon when football is on. Do they not expect it to be a little busy?