The atmosphere is fun and the customer service is spot on! I ordered the New York strip and had it butterfly -well done. It came back more burnt than I was expecting and the waitress Patty immediately said, she was going to have them remake it. I declined, but she insisted! I was so relieved because I was eating the charred parts 1st. The 2nd one was PERFECT! Looking forward to many more visits at this Lazy Dog! The manager was awesome and went above and beyond to find out about a gluten-free dessert. I had almost thought he had forgotten, but he was doing his research! Thank you Brian, it meant a lot! I can't say enough about this place. My husband said his pizza (not GF) was delicious!