Very disappointed as the reviews were high. The hostess was very clueless gave me big book of nutritional info never told me last page was menu. Cause I must be the only person that’s come in with gluten allergy. Waitress was very rude kept argue about what I could have but was different than what was on gluten menu. Never told me their was an up charge to a salad that was on the gluten menu that had my choices I was to choose from. My husbands steak was burnt like really really burnt. And their was no sorry no discount nothing. And when I asked about up price I got a lesson on how expensive strawberries and pecans are. Will not be back ever felt like my allergy was an inconvenience been a long time since I’ve had this bad of service and treated this bad. And honestly steak was terrible and baked potato was cold
It took the staff ~15 minutes to find their allergen menu. Then the waitress didn’t seem like she cared about being careful with the order at all. We had to confirm that she heard and understood there was a wheat “allergy” (easier than explaining celiac). I got a steak, the mushrooms and onions, and broccoli. Steak was fine, the mushrooms were delicious. Broccoli was mushy, bland and over cooked. I was sick the next few days after eating out here, so I suspect it was cross contaminated in the kitchen.
They have an extensive allergen menu. But my waitress did not even attempt to accommodate me. Home girl legitimately rolled her eyes at me when I was trying to ask her questions about menu items to make sure they were safe for me. Not to mention I waited 20 minutes and couldn’t even get my salad brought out to me so I could eat something while my boyfriend was eating bread and soup. Won’t be back.
Staff brought me gf menu options first time I went after celiac diagnosis. Now I go often and have a delicious steak, broccoli and baked potato. It is always cooked perfect and I have never been sick from eating there.
They had a large gluten free menu and the waitress was extremely helpful and knowledgeable about gluten free offerings and preparation. I had chicken wings for an appetizer and for dinner I had the Renegade sirloin, house salad with no croutons and mashed potatoes all with no reaction. (I have Celiac disease) I will definitely be back!
Just diagnosed with Celiac disease and the waitress and cook we're SO helpful and cautious. The cook even caught that the seasoning for the steaks had gluten in it and did a different one for me!
They are more “gluten sensitive” than “GF”. I find their menu very hard to read. I always have to ask staff to give me both the allergen and regular menus in order to get full information. Some seasonings have gluten. Staff seem familiar but not well informed about GF. As a celiac, I just get a salad with grilled chicken.
There is NO gluten free menu. When you ask, they hand you an intricate spreadsheet that lists every item on their menu cross referenced with every allergy. Gee, thanks for making an already stressful event I’d trying to safely tat out even worse. Staff did no seem very concerned or knowledgeable about allergens. Tons of gluten flying through this place between bread, croutons, fried food, breaded foods. Only thing I felt safe eating was the broccoli. Overall miserable experience
The waiter didn’t really have a clue, but at least DID know where the gf menu was, and wrote down that I had an “allergy” to gluten so that they would prepare my food accordingly- had great food, the gf menu was legit, and I didn’t get sick
We ate 3 nights while visiting Ft Collins. Nice GF menu. We were waited on by Kaylee, Austin and Robert J. All 3 were very aware of my GF needs. Fast service and food cooked perfectly. Manager was great and everything went smoothly. Great food and great service and food priced very reasonably.
I’m celiac and very sensitive. This is one of my favorite go-to places. Let them know that you have an ‘allergy’ and they will take extra precaution. One downside is that their allergen menu can be difficult to navigate, ask for a regular menu, also, to cross reference.
Allergy menu was good and i didnt get sick
They have a gluten free listing to accompany their menu. Many items are on the gluten free list, some saying how they can change it to be gluten free. I had a nice juicy steak with a yummy sweet potato. Great food!
They brought my gf salad out with croutons, I reminded them no croutons when I ordered. Sick before we even left the restaurant!!
I placed a to-go order, the employe was extremely knowledgeable, and I actually felt a sense of relief considering my anxiety is at its worst when eating out. The employee, Demario was beyond polite and kinda restored my faith in customer service. He actually knew how to interact with me as a customer as well as someone with food allergies!
Server was new, but didn't know ANYTHING about dealing with customers who are gluten-free. We specifically asked her to let the kitchen know we were gluten and dairy free, but all food came out prepared incorrectly. The restaurant didn't comp the meal or give us any sort of discount - very bad business.
They have a Menu book where you can choose from,they actually advertise the can make anything from the regular menu into Gluten Free items. Not a dedicated kitchen space. I got really sick eating here, I ordered the steak salad with GF ranch dressing, but it most of gotten cross contaminated in the kitchen. That’s why I give this restaurant 3 stars.
They have a separate menu showing gluten free items and the kitchen staff seemed pretty knowledgeable. The server didn’t really know, although she was accommodating when asked, but that’s why I took off a star. Yes, it’s mostly bunless burgers and no seasoning stake, but that’s fairly standard in my experience. Point is: I didn’t get sick and I would trust this spot again, but you do need to give “the speech”.
I’ve been to this restaurant three times and I order the same meal. (Sirloin and a side salad without croutons) the first two times I had no problems. This past visit in January 2019 I was glutened. No idea how this could have been. I called the manager and all he said was he would talk to the cook....
Wow...they have dedicated fryer for frys, Chicken Wings, Potato Soup and Shrimp and Crab Soup GLUTEN Free New recipes. They know their kitchen and took great care of us. Both my Wife and I have several issues and have had Gluten issues for over 5 years. Eaten here twice now zero issues They checked and cleared everything we asked with management and kitchen management
They have a separate menu, although they do make a cross contamination warning as it is a shared kitchen but I had no issue. I had a garden salad (without croutons) w/ranch dressing, shrimp with a loaded baked potato and rice. Everything was delicious and the size and number of shrimp was more than I expecting!
I have Celiacs Disease and eating out is nearly impossible. Much to my surprise LongHorn has a Gluten Free menu and they have such great GF practice in their kitchen that I've never gotten sick. Tonight we did take away for the first time and the steak was less than appetizing so I called (which I almost never do) and I was created by a friendly and VERY helpful Manager that took are of my steak by offering a replacement and a new side (which I said wasn't necessary) AND offered me an appetizer or dessert for the inconvenience. I was limited to Gf choices so I opted for a molten lava cake for my husband (lucky guy!) and she was very happy to help. I am so happy to see they have AMAZING customer service and great Gluten Free practice. It's nice knowing I have a safe place to eat! Update: they have a gf menu but if you look carefully you can find some safe foods but the cross contamination risk is extremely high and the manager didn’t really seem to have any interest in listen to me. I ate a plain small side salad.