I attempted to contact the owner by phone and e-mail but haven't heard back. Here is the e-mail I sent (posting so that celiacs are aware that they use a shared grill and do not clean in-between): I was excited to eat breakfast at your restaurant yesterday and used my Nima Sensor (gluten sensor) to test the food before I tried it. Mind you, I mentioned I was celiac when I was ordering and that I had a gluten allergy. I was told, no problem. Lo and behold, my pancakes had gluten. When I spoke to the manager, he said that everything is cooked together and that they can't guarantee anything as being celiac safe. This wasn't mentioned to me when I was ordering, nor did I see it written down anywhere. He didn't say sorry or offer me a refund, or anything. It was an extremely disappointing experience considering how excited I was to try your food, and the lack of customer service thereafter. When gluten-free food is cross-contaminated it is no longer free of gluten and makes it extremely unsafe for celiacs like me to eat. It would be wise to mention that your food risks being cross-contaminated on signs, and to anyone ordering who states they are celiac or have a gluten allergy. Feel free to e-mail, or call. I attempted to call this morning, but I believe only the same manager was present. Thanks
Items were clearly marked and staff was knowledgeable. I had the wild grilled salmon with lettuce, tomato and guacamole on a GF bun. It came with corn chips and salsa. I didn’t eat the salsa, but everything else was excellent. Would return. Many healthy options.
I just had the Artichoke Pesto Chicken sandwich on a GF bun... I’m blown away. Total deliciousness. West Coast GF is leaps and bounds ahead of the East Coast.
Many gluten free options. Staff was knowledgeable and able to answer all of my questions. Nothing is deep fried, so CC in the fryer was not an issue. Will totally recommend and plan to return.
So many gf options! The smoothies and breakfast food are excellent!
So many great gluten free choices! Excellent portobello mushroom and gf/vegan brownie. Highly recommend Lotus!!!!
Excellent! So many gluten free options. Bread, muffins, salads, sandwiches. Great fish tacos too.
Good gf selection and knowledge but frankly the food is pretty terrible. I keep wanting the place to better than it is but after eating here twice, its just not worth it. Everything lacks seasoning and spice. If you want paleo, vegan or raw food, they have it. Nice staff, just wish the food was better.
juice options are limited, but gf options are huge. knowledgable staff and great place to go on a daily basis.
Lotus is a favorite of mine, since it has such an extensive menu for whatever you're in the mood for (breakfast, brunch, lunch, dinner, dessert, smoothies, coffee...). We've had a couple instances where staff didn't seem knowledgeable about gluten, but they always double-check with the chef/cooks, who definitely know their stuff. I think Lotus has the best acai bowls and gluten-free pancakes!
Love the options here! Their labeling system is extensive and the menu is giant. Most items I've ordered are good. It's nothing fancy but there are many healthy and gf options. Their lotus salad is really good. They have gf bread now so most sandwiches can also be gf, so that opens up a bunch more options. In my experience their gf deserts are not good.
Wish they had more juicing options but their GF menu selections pretty good
Dear Hillcrest Friends, We have loved getting to know all of you and serving you these past 18 months! We are so sorry to be closing this location and we will miss all of you! Please visit us at our Encinitas location: Lotus Cafe and Juice Bar 765 South Coast Highway 101 (in the Lumberyard) Encinitas, California 92024 (760) 479-1977 We are open in Encinitas 7 days a week, 9:00am - 9:00pm. Gift cards from the Hillcrest location can be used at our Encinitas location. We will be waiting for you with smiles on our faces and arms wide open! Love and Blessings, Carl and Johanna Wright and the Lotus Cafe Staff
this place is awesome! specific gluten free items noted on the menu. gluten free and vegan choices available. i have not just gluten but corn and nut allergies and the lady that took my order was very patient. they validate for the parking structure. prices are totally reasonable. serving sizes are generous!