The service was completely lackluster. The GM Matt came to our table and raved about how they have a full scratch kitchen and can make anything safe. My friend and I feel confident that this could be a good experience. Fast forward to dinner, my friend orders the Johnny's Carbonara with Gluten free pasta and has them add grilled chicken. It looks good, a few bites in something seems off, but he doesn't think anything of it. He is almost done and noticed there is a piece of fettuccine mixed in with his gluten free penne! Apparently someone in the kitchen wasn't paying attention when they made his meal! We had the manager come over and while they did comp our entire meal, that didn't help the fact that he spent the next several hours between the toilet and the bed. We will never be going back to any Maggiano's again. Not worth the risk!
We ate here for the second time after a great first experience. Tonight there was an issue with my GF pasta dish being overly salted so our server, Brendan, took it back and had another made. Unfortunately that was also so salty I couldn't eat it. The manager, Jeff, was so wonderful. He apologized and had the dish removed from the check. Unbeknownst to me, Jeff spent several minutes in the kitchen tasting each ingredient in the dish to find the source of the problem. Jeff surprised me with a third entree which was perfect. Jeff and Brendan went above and beyond to ensure we were well taken care of. It is difficult to eat out as a Celiac. Finding a restaurant that accommodates my needs is always greatly appreciated, but what Jeff did to make sure I had a great experience went above and beyond. The Maggianos organization should be proud to have him as a manger.
A favorite for my family, and not too expensive if you order from the pasta section. Not many issues here, but one time we found spaghetti in my brother's gf pasta. They were nice about it, they apologized and gave us a new order (free of course), but it's also very concerning that the food could get contaminated so easily. We have gone back, and we haven't had any issues since.
After I order my gf meal the chef or maître d always comes over to ensure me all precautions are taken to prevent cross contamination. A nice touch and excellent food too.
Doesn't have gluten free menu but the cook can adapt most meals with GF pasta. Food is really good. Food runner brought out my dish but with regular pasta..waiter noticed immediately and sent it back.
The staff was super knowledgeable about gluten free offerings. The chef even came out to talk to me about what the kitchen would be able to do to accommodate me. A+.
I didn’t get a reaction and I am a celiac. The sauces were good but the pasta was tough. Not very good. Feel like I probably could have made better at home, but maybe this was because I got it to go. Maybe it would have been better if we ate there? Staff was very nice. Knew the GF menu. All sauces and dressings GF. Priced fairly. Probably won’t return just cause I didn’t feel like it was that yummy but I’m not disappointed we went.
I've had to stop going. One time, perfect the next something like a regular noodle mixed in to the dish.
The food is always delicious! When I let them know I need to eat gluten free, they send out the chef to personally take my order and answer any questions. Yummy gluten free rolls every time. Service is always outstanding, and I never feel like a bother for having food limitations.
This was my first dinner out as a Celiac. Man was I impressed with the level of respect from their staff. They are highly educated on Celiac. They have more options for GF items than they did years ago. Although, still lacking on GF desserts, but you can always get Creme Brûlée. Who doesn't like that? The food was amazing. Definitely plan to go back often!
I called ahead and spoke with a chef who told me they use separate strainers, separate water to cook the pasta, separate tools when preparing the gf pasta. When we got there, I let the waiter know my daughter had celiac disease. The chef came out and he walked us through the whole menu. He made the meal himself and delivered my daughter’s meal himself. I could not have felt better about her meal and safety. No issues with getting sick. We will definitely be returning customers!
They don’t have a gluten free menu but the chef came to the table and offered to make my daughter whatever she wanted. She ordered simple pasta but she had no reaction. Staff were all very knowledgeable.
They have the ability to make many things GF and know what they’re doing. They have GF pasta too. I’ve never gotten sick and been here many times. Very tasty. They also offer “lighter take” items that have fewer calories. This is my go to Italian restaurant. Yum!
Manager takes your order. The best way to show customers your serious about taking care of them. add to original review. This add is December 27, 2017. My wife, who is Celiac, have dined here three more times. Manager takes the order. No issues.
I would not recommend this establishment for take-out. The person taking my order seemed unaware of gluten containing ingredients for pasta dishes (does the sausage contain gluten? I still don't know!) When we went to pick up our meals, we found that my gluten free meal was actually standard pasta- and with the wrong sauce. Without apology, they "corrected" the dish - again with standard pasta. Finally, after 45 minutes of waiting on the correct gluten free meal, we were given a bag full of (gluten containing) bread as an apology ("to apologize").
Best GF pasta I’ve ever had. Waiter was knowledgeable about GF options. There were so many choices! I don’t have celiac, but it seemed to be celiac friendly. I would highly recommend if you are GF by choice. If you have celiac, perhaps call ahead to confirm.
Great food, even better waitstaff - very attentive to our dietary needs. Lots of GF options from which to choose but no separate menu. The assistant manager came over to talk to us since we were eating GF and he was also very helpful. We will be back!
The last 2 times I've been here, they screwed up my order and had to remake my food. The chef will come out for show and pretty much just nod if the dish can be made gluten free, but they aren't terribly diligent. Take a close look at your dish and make sure they used the GF penne (pointy and grooved) and not the wheat rigatoni (smooth and cylindrical).
*updated* I initially had fabulous experiences here, but after eating successfully 3-4 times, I got very sick 2 times in a row. The first time I was accidentally served regular pasta and I thought it tasted too good to be gluten free but I ate it and became incredibly sick. The second time I believe it was cross contamination. Both times I called the restaurant. After the first incident, the management was incredibly apologetic. After the second, they blamed me as being too sensitive to eat out because they can't control if a waiter touches bread and then touches my water glass. I thought that was a bit far fetched and insulting. Unfortunately, I no longer feel comfortable eating here.
Went with 8 other people, so we ordered Family Style. The waiter brought me a Gluten-Free version of the 3 of the items we ordered. The sautéed calamari was good. The Grilled Chicken Piccata was lacking flavor, it just needed a little more lemon sauce. The Braised Beef with Gluten-Free Penne instead of Pappardelle was excellent, I don’t know what brand of gluten-free pasta they used but it was the best I’ve ever had. For dessert, the waiter brought me a dish of strawberries since we ordered Cheesecake and Hit Apple Crostata. The only item I couldn’t eat was the Chef’s Italian Antipasti and I chose not to eat the Salmon.
Staff Very aware of what items have gluten. I had beef Medallions. (I'm sick of ordering it cuz only thing gf tasty on menu that isn't seafood .) But it was good. Maggianos salad has to be ordered minus prosciutto and blue cheese unfortunately. Boo that!
They will make almost anything on the menu GF! Outstanding meal!!! My family including me had a delicious meal! Highly recommended!
I called and spoke to the chef and he said they use the same serving dishes, strainers etc as regular pasta and when I pointed out cross contamination he said well they are clean to start..not Celiac safe in my opinion
I stopped in and ordered takeout for dinner. Had a long conversation with the takeout host about gluten free options. He was great and even checked with the kitchen on salad dressings. I got back to my hotel and my entree was regular spaghetti (easy to tell since it wasn't their GF penne shape). And there was a big hunk of bread in the bag. Called the restaurant and they sent someone to my hotel with a GF entree 40 minutes later. I was super sick later that night. I might dine in at a different location but I'd never do take out again.
I was very impressed with this place. The chef came out to speak to us personally after saying I had a gluten allergy. He discussed all of my options and was willing to prepare anything I wanted GF, which was incredible. Food was really, really good. LARGE portions. Not sure about how they handle cross contamination in the kitchen but I'm a sensitive celiac and I did not get sick. Definitely a great option when going out with a large group of non-celiacs.
I was very impressed. The waiter asked if we had any allergies without prompting. The chef came to the table to discuss what we could order. They could make many things gluten free. My girls had spaghetti with meat sauce. I had chix parm with grilled chix. (3 celiacs) They even had gf creme brulee. We loved it.
Absolutely amazing!!!! Traveled to Denver as my husband came here on business. The chef came right to my table and assisted me with ordering. He even gave me a complementary appetizer as I could not eat the rolls! Delicious gf pasta. Most if not all of the sauces are gf. One of the best experiences at a restaurant since I was diagnosed celiac 5 years ago!
Pretty much any dish can be altered if necessary to be GFree. Chef came out to check on my GFree order. Excellent cuisine. Full bar and decent wine list. Sinatra always on. Can't ask for more.
The best service I've ever had. Server was knowledgeable about GF, checked with chef on anything he didn't know, was vigilant with food brought to the table by the runner. AND GF dessert. It was lunch, but I couldn't resist having some creme brûlée. It was very good (not great, but very good).
They had some kind of chips for before dinner that were pretty good. I had the ziti & it was amazing! The atmosphere, the food, the people all 5 stars. I will return.
90% of the menu can be made GF. Staff was super accommodating and very knowledgable about gluten sensitivity. My sons have Celiac and the chef came to speak with us and made their meal separate to avoid any cross contamination. We had a great time!!!!
The first time I went here I had a seafood pasta which I did not enjoy. The shells were cracked all over my food and it was awful. Since then I decided to give them another chance. I explained the situation and the chef was really accommodating. I now go here regularly and the food is fab I always go for a pasta dish and tell the chef what I would like in it
Didn't get sick here! Had 2 pastas baked ziti and Alfredo sauce and ate leftovers and didn't get sick. chef came out just like everyone said. I think they only have gf penne. I like not getting sick but personally don't love the chain feel of this place.
Absolutely delicious. Chef came to table and offered to prepare 80% of the menu gluten free - not just pastas, all the main courses. Only thing couldn't modify to gluten free was desserts. Speaking of desserts- the creme brûlée was gluten free and it was outstanding, probably the best tasting I have EVER had. The food here is fresh, cooked to order, the staff is friendly, GF knowledgeable, and everything we had was so tasty. BTW they will accommodate many food allergies, ie. eggs, milk, nuts etc. Highly recommend this place even if you have to drive a little while to get there because it is so worth it.
Twice I've had normal noodles in my gf dish even after the chef came out to speak with me. The waiter and manager were very apologetic and gave my date and I free full size desserts and my meal was free. Luckily I noticed the noodles pretty early on so I was able to get them to make a new one without getting sick.
I've been to this location three times. The chef always comes out and is very helpful with celiac and allergies. I wish they had gf bread but the food is good and I haven't gotten sick.
got glutened. had the pasta with sausage
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