I previously came here once in the past and let them know that I have celiac disease. They were very accommodating and even brought out the chef to make sure I was okay. However, the second time that I came was very different. The server seemed to brush off my illness and said that she would handle it all without needing to bring out the chef. Unfortunately, I became ill within 10-15 minutes and was throwing up all night. I won’t be coming back here.
one of my most favorite places to eat, chef Karl is the best
Not only the best Italian food I've eaten, the service was incredible, and the staff took exceptional care to provide safe food. The chef spoke directly to me to ensure that my meal was GF. I am so impressed with them! We will visit every time we are in Cinci!
Chef Karl is amazing. My favorite place to eat.
Upon hearing celiac, the server brought the chef to the table to discuss options. The chef was very helpful when discussing options, and brought the salads and entrées to the table himself. Their corn/rice based pasta was delicious, as was the creme brûlée. This was one of our best dining experiences. We'll definitely be back.
Food is delicious!! The chef comes out and actually talks with you. The chef made grilled eggplant Parmesan for me and it came with gluten free penne noodles. It has become my son's favorite place to get gluten free pasta.
Excellent service and server. They knew all about celiac and made every accommodation to make sure my dinner was safe. Viva Italia.
NOT CELIAC FRIENDLY! We've been there many times and really liked the food (based on food it gets more than one star, but this a gluten free review). Unfortunately the last two times we've been there the gluten free meals have been contaminated with non-gluten free pasta (it's a different pasta shape so it is obvious)!! That can make people with celiac ill. They claimed to have spoken to the people behind the scenes after the first time it happened, but it happened again. They gave us our take-home meal but we gave that to a family member because we can't trust that is gluten free. Not sure what they can do to make us believe that they are serious about being gluten free. Not worth the risk!
Staff are very knowledgeable about celiac. One of our favorite places to go. Chef or manager will come out to the table if they know that you have celiac to explain the menu options and how the food is prepared. Food is great also and you can get enough to take home for the next day.
As mentioned in other reviews, the chef comes out to talk to you about the GF options and to make sure you are comfortable with how your food is being prepared. I've never had issues eating here except that I over eat and complain about being overstuffed... It's the "good" kind of bloating! ;-) This is one of the only places I will add "celiac friendly" to the rating.
I am sitting at Maggianos as I write this review because they absolutely deserve it. I came to eat here mid day and the chef himself came to my table to talk to me about my options and the pasta and my mom and I both had (both gluten free but different dishes) was by far the best gluten free pasta I have ever had whether at home or I'm a restaurant. They care about allergies and made sure I was satisfied and I am leaving full with leftovers I can't wait to eat later.
Great food and the server I had was very aware of celiacs/gluten intolerant diet.
person who cooks your food comes out to review options with you and takes notes on your needs. my son has celiac, and they graciously accommodated his picky kid taste buds, as well as his dietary needs. he devoured the gf pasta, and I had some too. it was quite tasty and had a nice mouth feel. great dining option! we'll be back again and again!
Today I found a hidden gem of the gluten free foodie world. My best friend and blogger – Sara Wyen of Words To Run By went with me to the Celiac Awareness Tour in Cincinnati, Ohio today. We were excited to see all the fun, new gluten free goodies with all the vendors. Another blog post coming soon on that… While we were there, Maggiano’s Little Italy chef Karl Lenz was there speaking and doing a gluten free demo. Well, I knew exactly where the Maggiano’s Kenwood was located and we zipped on over there for lunch. I am so glad we did. Upon entering the restaurant, I asked for the gluten free menu. They explained rather than having a gluten free menu, the Assistant Manager would come out and explain the gluten free options and ensure my meal was allergy safe. Matthew Powell, the Assistant General Manager came over to the table after our waiter quickly brought us drinks and very thoroughly explained how 90% of their menu items can be made into gluten free dishes. He walked me through the menu and made sure I was clear on food preparation, ingredients and options for celiac disease. This was the most gluten friendly and celiac aware place I’ve been to yet. 90% of their menu items could be made gluten free – surely it wasn’t so. This place isn’t on any of the safe lists or gluten free places to eat. Oh boy, did they knock my socks off. I decided to try their corn pasta. It. Was. Amazing. Gluten Free Corn Pasta Maggiano’s Sara and I ended up sharing a meal because it was really big. You know what the best part was? They have several menu items that you can get a to go item FREE if you order from the list. Yup – I got 2 meals for the price of one. 1 being a gluten free specialty menu item – without paying extra. Our entire lunch with the meal, Cesar salad for Sara and 2 iced teas was $24. Can you tell we didn’t like it? Just kidding. Matthew even came out after the meal and ensured everything was ok and up to my gluten free liking! Of course I explained. The chef that was doing the demo at the Celiac Awareness Tour, Karl Lenz – was back before we finished lunch and he even came out to welcome us and explain their cooking methods and showed me their pastas! Maggiano’s Corn Pasta I felt completely safe eating here, had no stomach ailments after my meal and will certainly make this a go to spot when we are in Cincinnati. The manager, chef and waiter all made me feel comfortable and took care of me the way a restaurant should with people suffering from food allergies. We already have a big enough burden of having this food allergy, we shouldn’t have to feel like one while eating out.
Knowledgeable staff. Wide variety of options. Staff double checked on allergies and on the quality once food was served.
They have a dedicated, separate kitchen! The food is fantastic, and you can order nearly anything on the menu and explain that it needs to be gluten-free. They take dietary issues seriously. All dishes are made from scratch and modified to be completely safe. I was extremely impressed! Edit, 12/18: my second visit here, and I want all of you to know that the staff is still knowledgeable about making GF accommodations, this restaurant is very safe, and the beef tenderloin medallions are maybe the best thing I’ve ever tasted.
Most amazing food and service I’ve ever had! They were so accommodating and wonderful! 100% recommend this place!
I used to eat here all the time with no issue. However, over the past year or so, almost every time I have ordered pasta there has been one gluten noodle mixed in. No one can tell me why this is happening or how they keep pastas separate. I have made it a point to tell them about this and try to keep it from happening again, but it keeps happening. Sad to say I may not be back.
I have been to this location before but this visit was disappointing. Chef did not come out and talk to me about options. I was told I couldn’t have a few of the salads so I skipped that. I had a bland version of Chicken Marsala and they brought that out with a side of plain GF noodles. Wasn’t exactly what I expected. I asked the waitress to put some red sauce on it, which she did, but when she returned the noodles were cold. I have been to other locations that went above and beyond and had GF bread!
The waiter was great! The restaurant boasts that they are allergen friendly, but then the chef refused to alter my meal. The waiter and manager tried repeatedly to get me to order another item which I couldn't do because it was the only item that met all my allergy needs with only one (gluten) alteration needed. After I restated my specific needs over and over again the manager finally made my meal herself. We ended up waiting quite a long time and were made to feel pretty lousy about the whole thing. It was a let down and a waste of time for us. Don't go to this restaurant if you want to eat without a hassle.
I had been kind of worried about going to a Maggiano's because of the reviews but our usual Italian place lost power so we decided to try it. I felt really good about the fact that the staff knew the protocol, from the hostess to the waiter and chef. To be safe I went for a non pasta dish and ordered the filet and risotto which was delicious! I didn't have any issues and I can usually tell pretty quickly after starting to eat. I had a good experience.
Knowledgeable staff, super aware and accommodating of a Celiac’s GF needs. The Chef personally took our GF diner’s order table-side. We’ll certainly dine here again.
Soon after sitting down, the staff asked if anyone in the party had any food allergies. After telling him I was gluten free, he offered some menu suggestions. The manager stopped by after my third choice still wouldn’t quite work, but was willing to change the meat option to accommodate my needs.
Had the salmon with lemon butter sauce and spinach, super delicious!! As a side I ordered GF pasta with marinara sauce. The pasta was good but I had a reaction to the sauce. There isn't a GF menu, however their policy is that the chef will always come out to reassure you that what you ordered is truly GF
Did not have the same sparkling experience here as the other review. Yes, they can put GF penne in most pasta dishes. But our server gave me no further information about what was safe to eat, and there is no GF menu. I was not offered a visit from the chef. Basically, “we have GF penne, ready to order?” Actually, in general, the service was really bad. Disappointing and would not return to this location.
Plenty of time taken to make sure my gluten free choices come to me perfect. Staff always very helpful. Love the different choices I have. Only thing that could be added to this restaurant to make it perfect in my eyes is some gluten free bread.
Staff are knowledgeable and there were a lot of gluten free options. Not marked on the menu, but communicate with your waiter and they will help you customize your meal. Everything is made to order and it is super easy to modify dishes. The gnocchi can not be made gf because they are coated in flour, but other then that they have tons of options. They do have gf pasta and starter chips, in place of bread.
Outstanding service and flavour! Huge portions! ALL staff is very well trained in handling food allergies! I ordered an Italian tossed salad(no croutons) and their signature “rigatoni D” with gluten free penne—it was sooo good:) Gluten-free pasta or whole wheat penne available for substitution (570/690 cal) $19.75 Our Famous Rigatoni "D"® Herb-Roasted Chicken, Mushrooms, Caramelized Onions, Marsala Cream Sauce (1610 cal)
Amazing!!! Best pasta ever and I didn’t react. (I am a celiac for all wondering)
Went to a private party, they were serving a family style menu. I told the server of my needs. The chef came out and discussed my needs. He let me know he would personally make my food. When they brought a course out, he brought mine separate. I had gf pasta, salad, spinach artichoke dip, all excellent, and when they were eating cake, he made me a creme Brule. Way to go!
Delicious gluten-free pasta - server made sure to clarify it was for an allergy and had chef come by our table - with lots of different options. Friendly service and good wait times for drinks and food. Love the classic pasta dinner option (take 2nd pasta home)
Well, first time writing review...but had to after eating here. My husband and I both have gluten issues(Celiac and Intolerance) ....staff was incredibly knowledgeable and they have “from scratch” kitchen, most everything on the menu can be made gluten free....GF rolls were incredible ....can’t recommend high enough!
I had a fantastic Alfredo here! A rare dish to get while eating out for celiacs. It did not disappoint! Chef came out and waiter told me about 90% of the menu could be made gluten free.
The staff was very helpful and very pleasant. When I asked the waitress if they had a gluten free menu, she stated that all dishes could be made with gluten free pasta. She then offered to have the chef to come out to our table. I had seen this on another review on here, but it really happened. The executive chef, yes one listed on their website for this location, came out and explained everything. He said all but the ravioli and lasagne could be made for me and all sauces were gluten free as well. He took my part of our order himself with notes on the ticket, then waitress came back to take remainder of party. He was very patient and respectful of my needs. Definitely would recommend this chain and location to anyone.
We’ve been frequent visitors of Maggianos for a few years now. My mom and I both have gluten and dairy allergies. Usually this is a tall order, but since the restaurant makes from scratch food in the back and the chefs are extremely knowledgeable and accommodating it’s such an amazing experience. They offer gluten and dairy free pasta and biscuits! The chef always comes out to talk with us about what we want and how he can accommodate those meals to our allergies. This gives us so many choices and it’s affordable to boot! We are there yesterday and I’m sure we’ll be back soon! I can’t say enough good things about eating at Maggianos!
The staff was extremely kind and the chef came out to greet our table to give us confidence that our Celiac needs were being met. It was a lovely gesture. My only reason for 4 stars and not 5 was the drinks were a little slow to arrive. But we would absolutely return. All of the food, GF and not GF was delicious!
The chef came to our table and informed us about gluten-free options. They have separate space for making gluten-free food. Celiac friendly. No reaction after the meal. Really nice food!
Our appetizer and salad was excellent, but I was disappointed when my gf spaghetti turned out to be penne that was tough. They offered to remake but said it would be a bit tough again so we declined. They comped us for my meal and gave us a complimentary gf dessert which was excellent. We would go back but not for pasta. Our food in general was very good and staff was knowledgeable
Food was amazingly delicious and attention to gluten free was fantastic.
Visiting area and I had never been to one before. Waiter told me anything on menu can be made gf! I had chicken Parmigiana. It was grilled chicken with the sauce and cheese. It was excellent. I was also given a side of gf pasta. It came out hard. They made me a new one. It was cooked more but still quite ale dente so I didn’t really eat very much. The waiter offered me a free crepe brûlée for being so patient. (I didn’t mention the pasta second time). The Creme Brûlée was wonderful! I would come again but probably ask to substitute vegetables or a potato for the pasta.
I talked to the manager and chef before eating here. They assured me they can accommodate gluten free. When I got there I told the waitress I needed to order gluten free and she had the chef come out and speak with me. He told me all of my options and my pasta was amazing!
I read below that if you call in advance they will make meatballs GF but I called and that is not the case. However we enjoyed our meal. The chef came out to talk to us about our order and pretty much let us make up what we wanted (we are also dairy free). Portions were large. Service was excellent and attentive. Pasta was broken apart, however, which happens sometimes with rice/corn pasta.
I unfortunately have Celiac disease, so finding safe restaurants can be a challenge. Maggiano's has always prided itself on being extremely careful with cross contamination and has numerous gluten free options. Last Friday (5/25/18) I went out do dinner with my family at this location, which we have done about 10 times in the past year. I didn't finish my meal (GF ziti) so I had the server put it in a take home box. Several days later I went to eat my left overs and found a piece of regular spaghetti in it. For those who haven't eaten at Maggiano's and gotten GF pasta, they only have one type of GF pasta and it isn't spaghetti. This is the SECOND time this has happened at this location in the past 6 months. The previous time the chef and manager came out and really bent over backwards to apologize and told me it was a new employee, etc. They assured me that this would not happen again and that the problem has been corrected. Well now that this has happened again I see that the problem is now a pattern. My family and I really love this restaurant but it just isn't safe. As much as it saddens me I would highly recommend that anyone with a serious gluten allergy or someone with Celiac disease avoid eating at this particular location.
Bland generic pasta only served in penne, gluten free pasta needs to be cooked differently and served differenu than resilient regular pasta- it completely falls apart and is flarvorless in sauce. You can do better.
Really enjoyed the meal. Really did not enjoy the aftermath. Chef came over, seemed safe, food was good, but I was glutened.
The chef came out and discussed my options, and said he would cook my meal in a separate part of the kitchen. I am also dairy free and they could still accommodate. I’ve eaten at this location 3 times and always been fine. Definitely recommend!
I ordered my Chicken Romano to be gluten free. The Sous chef came out and when I asked if that dish could be made gluten free he said yes. The dish came and had no Parmesan or any type of breading, just a piece of grilled chicken. Why wouldn’t the chef tell me that the chicken would be absolutely plain? I would have ordered something else!
Great for celiac. Go here. They will send someone dedicated to Celiac appropriate food to your table to work with you and the waiter. No issues.
No gf menu but the chef comes out to discuss. Not that many options, but ok for a nice lunch. The taste of my chicken salad was excellent. No reactions.
Really nice and attentive staff, but i definitely got glutened.
Chef always comes to table to ensure that you are comfortable with preparation methods. I do not recommend ordering pasta, as I do not believe they (or anyone rew) are careful enough with cross contamination between pastas on the stove. I have never had a reaction, and I am extremely sensitive to contamination.
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