I did research the website menu before I went and felt comfortable until I arrived. I asked the hostess seating my party for a gluten free menu and she started to explain the drink specials at the bar. I should’ve left at that point but I crossed my fingers that our server would know more.
When the server came she arrived with chips and salsa. I informed her of my gluten allergy before she put the chips down. I asked for gluten free chips and she said she would go get some. She came back out and said all their chips were gluten free. This made me suspicious because the menu clearly states to ask for gluten free chips. I asked her to please double check. She left and came back and said the manager confirmed they were gluten free along with the salsa.
We proceeded to order and I helped myself to the chips and salsa. Since the chips were gluten free I ordered the nachos.
Our food was being delivered and my plate was not the nachos. I never let my plate touch the table, quickly informing the person bringing the plates that they had an incorrect plate. It was taken away.
The server came over and asked what was wrong, I explained that the plate was not what I had ordered. She didn’t hear me correctly but did not apologize. I told her if that plate was gluten free I would eat it but she said it was no problem they could probably use it for someone else within 30 minutes. YIKES!
My nachos were brought out about 10 minutes later - they were yummy but I was so sick 30 minutes after eating them, I barely made it home.
I know there is always the potential for cross-contamination/cross-contact when eating at any restaurant that is not designated gluten free and I ate at my own risk. However, I can say that what I experienced (sickness) was from more than just some cross-contamination/cross-contact. I will certainly not be back
Can I choose zero stars? Our waiter had no idea what gluten free meant or how to answer my questions about the menu, but he didn’t admit it. He left to find out if if a sauce on one of the dishes had gluten in it and he came back and told me the meat was stewed in the sauce. When I asked if it was gluten free he stumbled and I de used to order a salad instead. When he delivered my meal he handed me the salad and said “here is your gluten free salad” which had 2 folded up flour tortillas on the edge of the plate. I am gluten intolerant so I didn’t bother saying anything. But my daughter who has celiac was brought flour chips instead of corn chips with the table salsa. She asked if they were corn chips to which he said no, and he returned with a plate of identical looking chips. Overall just a mess and would not trust any cross- contamination prevention practices being used in the kitchen. There were also a number of menu items that could not swap the tortillas to make the item GF. Will never go back again.
It seemed there was a very poor understanding of GF. My wife ordered her salad gluten free after sharing her allergy, and as the waiter is handling saying here is your gf salad, there were two pieces of bread sticking out. We also learned a lesson in chips and salsa not being necessarily GF. We received the GF kind after realizing they were flour chips.
They have a gluten free menu so I’ll give it 3 stars, but I personally had a bad experience and would not return. My husband ordered chicken fajitas but they brought steak. I asked for a topping on the side and my steak came smothered, my toddlers nachos had been sitting for too long, so the cheese had hardened and we couldn’t get the chips apart without breaking them all. The rice was so undercooked it was crunchy. Coming from Texas it also seemed a little bland. Maybe you will have better luck.