McAlister's Deli

Celiac friendly?

Yes

Horrible!!! Do not go here. So sad because I was really excited to have one of my old favorite sandwiches again on gluten free bread. I asked for it not to be toasted. It came out toasted. I very nicely said isn't it toasted on the same thing other bread is toasted. Well yes. I said I can't eat that. So the lady sent it back and said can you put un toasted bread on it. Still it's been cross contaminated but I give up at this point. Got back to my hotel and peel off the bread and there is the bottom to the gluten bread on my sandwich. So do they have these things pre made and just peel it off the gluten bread and slap it on the gluten free bread and call it good??

Celiac friendly?

No

has an actual gf menu. reasonably priced food of good quality.

Celiac friendly?

Yes

Great selection of gluten free options. Will also sub out and bread for gluten-free bread.

They do offer gluten free options, but when I asked to see the gluten-free menu the cashier had no idea what I was talking about. When I explained that I had a food allergy, he got the manager on duty who silently handed me a crumpled-up piece of paper with soup or something all over it. I ordered a baked potato with chili on it and got sick later that night. I would try McAlister's again, but not this location.

Salad and sandwich on GF bread and no trouble.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Safety Feature Ratings

• Staff is knowledgeable and can answer questions
• Staff will clean kitchen space or change gloves if asked

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Good

I’ve gotten sandwiches on gluten free bread, spuds, and salads here several times and have never gotten sick.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Good

I had their grilled cheese with GF bread and their tomato bisque (which is gf). I thought it was very good. I only do pick up orders so I’m not sure about service. I don’t get sick so I’m good with it.

How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

My gluten free daughter (has Celiac) has eaten here several times without issues. They are always very nice and very quick when we order through the app and go pick it up at the window.

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

I informed person taking order that 2 sandwiches were for people w/celiac. I’ve eaten here many times before with NO problems. This time that was not the case. Sandwich had identifiable ingredients not in my sandwich along sliced areas of bread, there was mustard on bread (only Mayo on sandwich). Obviously gloves were not changed, clean knife was not used. I have to assume that there was not attention to application of Mayo as well. I was severely disappointed when I had typical cross-contamination symptoms that 30-45 minutes after eating. This was my first bad experience with the deli. I love the quality & care that USED to go into my food prep there. The manager (I spoke with her the first time I visited this deli) has been super educated and is very knowledgeable about all gluten sensitivities. She explained their procedures for making sandwiches (which was same as other McAllisters I’ve eaten in back in Midwest). I felt very confident about ordering my food yesterday. That was a mistake. I do not know that I’ll ever eat there again. You can’t see the prep being done, so you are at the mercy of whoever is making your food. And it appears the attention to procedures and protocols regarding allergies is not strictly adhered to. Beware and eat at your own risk no matter how delicious the food is. The pickles have great dill flavor and crispiness. (I hate to not say something good about the food.) Service at counter was very good. It was the actual sandwich prep that was the problem.

How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other Characteristics

• Good for kids
• Good for lunch
• Good selection of healthy options
• Good vegan options
• Offers delivery
• Offers online ordering
• Offers outdoor seating