McAlister's Deli

2 recent ratings
$ • Deli
Reported to have a gluten-free menu
Reported GF menu options: Bread/Buns
50% of 2 votes say it's celiac friendly
8245 Preston Rd #500
Plano, TX 75024

Top Reviews


Celiac

Overall Rating

Review


We went here to get a quick bite for my son and daughter (both Celiac) but did not have a very good experience. My wife ran inside and ordered two relatively easy gluten-free meals (a baked potato and a grilled cheese sandwich) to go.

The sandwich had an unwrapped chocolate chip cookie laying inside the container with the sandwich. Luckily, my wife checked it before we left and had them remake it. Unfortunately, they didn't bother to toast the new sandwich so my daughter had two slices of Udi's bread with a slice of cheese.

My son's potato was slightly better, but the potato had some stray chips inside of its container. Since his meal didn't come with chips, it was a bit concerning where they came from and what other contamination was present.

They have the gluten-free options, and I imagine if you stayed on top of them or got the right person to serve you then you may do ok (particularly if you are not Celiac), but overall it caused enough concern that we most likely will not return.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not very

Safety Feature Ratings
  • Food comes out flagged or marked gluten-free

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Other


Other Characteristics
  • Good for kids
  • Good for lunch
  • Good for takeout
  • Good vegan options
  • Good with other allergies
Updated 4 months ago read full review

Celiac

Overall Rating

Review


Never had an issue here. I eat here twice a month and always get the gluten free bread. Also have had the nachos and potatoes too.

Celiac friendly?

Yes

Updated 2 years ago read full review

Celiac

Overall Rating

Review


They have gf bread (Udi's), that I don't have toasted, and they can do about any sandwich gf. Several salad and spud options as well.

Updated 4 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Allergen List
  • Bread/Buns
  • Gluten-Free Menu

Categories

  • Allergy Friendly
  • Deli
  • Delivery
  • Kid Friendly
  • Lunch
  • Takeout
  • Vegan Friendly

Photos


Add a photo

Reviews of this Chain

Celiac

Overall Rating

Review


Staff was knowledgeable and let me look at their allergy book to see what was safe. I ordered a Chipotle Chicken Spud and a side salad. Success! I enjoyed it so much, I went back for another about a week later. 🤗

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Separate gluten-free menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Other


Other Characteristics
  • Good for lunch
  • Good for takeout
  • Offers outdoor seating

Overall Rating

Review


McAlisters will substitute gluten free bread for any sandwich on their menu. I got the chicken salad sandwich, and it was very good!

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Very

Safety Feature Ratings
  • Staff is knowledgeable and can answer questions
  • Staff will clean kitchen space or change gloves if asked

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


We have yet to have any issues with ANY McAlisters location in helping our 2 girls who have celiacs.

We just are sure to ask for no cookie at all to be given to the kids to prevent accidental cross contamination

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


I've been gluten free for 15 years and the lady taking our order was the least pleasant person I've ever encountered. I was happy to see they had some items I felt I could eat but after my encounter with her I ordered a tea and fruit. Didn't even attempt the potato. I said I was celiac/ gluten allergy. She doesn't say a word to me, turns around grabs the allergy menu and says "I'm not a doctor" I looked at my coworker thinking I was going crazy at how rude she was being. I tried being ever more polite thinking I had done or said something to ask if there was anything they needed to do in the back for gluten she just reiterated that she wasn't a doctor. My coworker actually took over from there and told her how rude she was. Etc. It was mind boggling. Anyway, food might be great but I was unable to find out anything and wasn't in the mood to talk to a manager. She left me with a terrible first impression that they clearly do not understand and I wasn't about to risk eating anything.

Safety


How confident are you that this establishment takes safety precautions against cross-contamination?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much

How would you rate the taste and quality of the gluten-free food you tried?

— Average

Not celiac

Overall Rating

Review


I really like to eat here. I have so many choices while choosing sandwiches with their gf bread. They have terrific, fresh salads and baked potatoes too! My favorite meal is avocado BLT on gf bread with potato salad.

Quality & Quantity


How much of the menu is available gluten-free?

— Most

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

More Info