Leaving a review to lower the rating as this site is supposed to be used to help people find safe restaurants...and this is 100% not one of them. The Mendocino chain is NOT CELIAC SAFE, and is GF only by Los Angeles fad-diet standards. Certainly doesn't deserve a 4-star rating on FMGF...
NOT CELIAC SAFE!! Staff is very honest about everything being made on the same surface!! Gluten cross contact is everything. Shared surfaces, utensils, ingredients. Not safe at all.
Everything we got was so good and fresh. Staff was really nice and helpful.
Good sandwich on grilled gf bread. I had the Prociuttio and Mary's chicken with pesto. I'll let you know later if I get sick.
Many GF salad options and they have GF bread as well. This particular location says that if you notify them you are ordering for an "allergy" they will assign one employee to make the order themselves (as opposed to the normal production line) in order to minimize risk of contamination. The kitchen is open and viewable as in all locations so you can see if they're doing it right.
Worth mentioning the food here is really good!
Not celiac friendly. They take zero precautions for cross contamination. It's specifically stated that it's not safe for celiacs. So how they can label it as gluten free is silly. All these positive reviews are clearly by a bunch of people who have a made up allergy.
The sandwiches & salads here are so good! They use bread from Rising Hearts bakery (extra charge) & when you order gluten-free & specify that it's an allergy they change their gloves & such. The menu is clearly marked with what can be made gluten-free. It's the only place I ever order GF sandwiches from. So good.
Their salads are quite good (and actually interesting compared to most sandwich places) and they take special note when I say I have a gluten allergy/celiac. Have eaten here a handful of times, never been sick.
So I had a sandwich on gluten free bread and the bread was toasted and tough. I tried to cut the bread with a plastic fork and it won’t cut the bread. I went inside and asked if someone could cut the sandwich and the answer was no. Apparently no one could go wash a knife. So I’m appreciative that they were trying to be gluten free, thank goodness I have all my teeth. I have five people standing around me trying to figure out how to cut a piece of bread, really! I just said give me the sandwich and I’ll deal with it. No management response and sandwich ultimately was good. However, WTF, I can’t cut your bread or re-do your sandwich.
The staff was accommodating with answering questions about ingredients for multiple food allergies, and they said they can mark gluten-free orders as an allergy and use separate gloves, knives, etc. I got the impossible burger on gluten-free bread (no gf bun). The bread was your standard gf packaged bread, but the burger was good and I didn’t have a reaction.
I asked about the flourless chocolate cookie, and the person working at the counter said that while it doesn’t have gluten ingredients, it’s processed with the other ones and therefore not safe. Overall, I appreciated how knowledgeable and honest they were.