Review of Minsky's

About two weeks ago, I ordered a medium Canadian bacon with black olive and extra cheese pizza on original crust at the Olathe location. When the pizza arrived, it was completely trashed. It wasn’t tossed correctly (the edges of the crust were jagged and dried out), there was no extra cheese on the pizza, and there was next to no sauce on it. Worst pizza that has ever come out of a Minksys. I called back and complained to Ben, and he stated the next pizza would be free.

When I called back today, a person answered the phone who did not initially give his name. I ordered the replacement pizza, advised him it was supposed to be free, and explained the previous problem. He stated Ben had only put an $18 comp in the system and that I would be required to pay sales tax. I told him I wasn’t going to pay sales tax because I paid $21.69 the time before, and the whole order was supposed to be free. When he refused, I asked to speak to a manager. Then, he claimed to be a manager. When I asked for the district manager’s name and phone number, he also claimed he was the district manager, which is ludicrous, because a district manager would not be at that location taking orders over the phone. Next, he hung up on me. I called back two more times to ask for his name, because obviously I was going to complain about him, and he hung up on me each time. The final time I called, I told him f he didn’t give me his name that I was going to drive up there, because I am only about 10 minutes away. Only then did he say his name was Ron, and when he gave me his name he claimed he had given it to me before, which he had not. I reiterated he hung up on me each time I asked for his name, and he chuckled under his breath. This is the most unprofessional restaurant experience that I have had in my life. Someone needs to fire this guy. So I decided to call the State Line location to find out the owner's name and number.

When I spoke to Michael at the State Line location, he stated Ben would call me back within the hour, and he apologized for the employee's behavior. When he had not called me back by 3:15pm today, I made a trip to the restaurant. He wasn’t there, but Ron was. When I confronted Ron about his behavior over the phone, he repeatedly lied. He stated he never claimed to be a district manager and never refused to give me his name. He stated he had only hung up on me because I cussed at him, which is inaccurate. I am assuming he said this because another employee was present. Needless to say, he infuriated me at this point, and then I actually cussed at him. I told him if I ever picked up the phone again to make an order or if we came into the restaurant and he was still employed with the company, we would never do business with this location again. Then, he and one of your other employees asked me to “get out”. Hopefully, Minsky's is prudent enough to record customer phone calls for quality assurance, which would make my entire story verifiable.

We’ve been eating at this location for almost eight years, and neither of us have ever been treated so poorly. At this point, I refuse to do business with Minsky's again. I have disputed the $21.69 charge with my credit card company.

Celiac friendly?

Yes