Moe's Southwest Grill
$ • Quick Service Restaurant
Most Recent Reviews
The staff was rude and seemed annoyed when I asked about their gluten free options. They told me they thought most of it was but they weren’t sure about the cheese. When I asked what kind it was and what was in it they could not give me a straight answer. They also gave me chips and a sauce that they said they were pretty sure were gluten free. My mom looked it up on their website since it was clear the staff did not know what they were talking about and it turns out the chips were fried in a shared frier and were cross contaminated. I did have a reaction the next day and when my mom emailed the manager about this and how their staff did not know about gluten allergies he responded very rudely.
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Reviews of this Chain
Chips are fried in shared fryer so I stay away from those. Otherwise I explain I have a gluten allergy and ask if they can change their gloves and they are typically pretty good about it! I always stick to their bowls and have never had an issue.
Hard shell Tacos are GF but ask for GF shells. They have an allergen chart on the counter taped to the side you can read before ordering. Most items are GF. If you explain you are celiac they are careful. So cross contact is possible, but if you tell them, much less likely. The bowls are probably the best bet and value. I had chicken and steak and no issues. I also had 3 hard shell Tacos and no issues. Do not eat the chips and salsa. No dedicated fryer for those, and are flagged on the allergen chart. For a quick, tasty, filling meal, I do recommend them. Soy sensitive items are more abundant than GF so keep that in mind if soy is a big issue for you.
Employees not knowledgeable about gluten allergy. They were willing to change gloves after I asked but then offered toppings and items containing gluten such as a tortilla or chips with the bowl despite me mentioning 3 separate times that I was celiac and couldn’t eat any gluten. They were not knowledgeable about cross contamination and couldn’t answer my questions. Within a few hours I knew there was gluten in what they had prepared despite their claims that it was gluten free and safe for celiac.
This place is a Godsend in the gluten-free wasteland that is the Vegas airport. It’s similar to Chipotle, and possesses similar cross-contamination risks. I wouldn’t recommend it for anyone with a serious allergy, but if you’re fine with places like Chipotle you should be fine here.
Blech. The only option we had time for. They did change gloves at my request as they use their hands for a lot of the toppings on the bowl I ordered. I made sure to take Gluten Digest. The chicken was pretty poor quality it seems. I didn’t eat it all. Way below Chipotle in quality and service.
