Moe's Southwest Grill

1 rating
$ • Quick Service Restaurant
Reported NOT to have a gluten-free menu, but gluten-free options are available
Reported GF menu options: Salad

Warning

This is a chain, which typically means a high risk of cross-contact. It may not be possible to dine safely at this establishment.

13901 Midlothian Turnpike
Midlothian, VA 23114

Most Recent Reviews


Celiac

Overall Rating

Review


I have tried to eat here several times using their allergen list which denotes which items have gluten. However, I have been glutened every time, even when I just had chicken and veggies in a bowl. There is too much cross contamination. Gloved hands which have been touching wheat wraps go into all of the fresh veggie options and there are no spoons or tongs. Glove changes did not help me. If you are celiac, avoid. Otherwise, food tastes good and I liked the variety of options they offered and staff are friendly. Also, the corn chips are cooked in the same oil as the wheat tortilla bowls.

Celiac friendly?

No

Updated 8 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Salad

Categories

  • Dairy-Free Friendly
  • Fast Food
  • Kid Friendly
  • Lunch
  • Quick Service Restaurant
  • Takeout
  • Tex-Mex
  • Vegan Friendly

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Reviews of this Chain

Celiac

Overall Rating

Review


The staff was rude and seemed annoyed when I asked about their gluten free options. They told me they thought most of it was but they weren’t sure about the cheese. When I asked what kind it was and what was in it they could not give me a straight answer. They also gave me chips and a sauce that they said they were pretty sure were gluten free. My mom looked it up on their website since it was clear the staff did not know what they were talking about and it turns out the chips were fried in a shared frier and were cross contaminated. I did have a reaction the next day and when my mom emailed the manager about this and how their staff did not know about gluten allergies he responded very rudely.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Symptomatic Celiac

Overall Rating

Review


1 star because I have to give them something.

Do not eat the chips! Also, I didn't think about it previously but they did not change gloves after I mentioned having celiac and needing my meal to be GF.

Do not go here, huge cross contamination possibility. I got glutened, knew within 2 hours have been fighting it off for 5 days now. Sucks.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Asymptomatic Celiac

Overall Rating

Review


Many gluten free options for those avoiding gluten in general. I would avoid eating here if cross contamination is an issue for you. Staff was very kind but not knowledgeable on gluten or cross contamination. They did change gloves at my request.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Poor

Gluten Intolerant

Overall Rating

Review


Staff not knowledgeable about gluten free options.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not very

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Gluten Intolerant

Overall Rating

Review


Ordered a chicken rice bowl. It was not gluten free.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Average

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