Moe's Southwest Grill

When I asked if they served anything gluten free, I was told I could have corn tortillas. Little did I know it was heated with all of the other gluten filled products. Very disappointed.

I have been here several times the staff always changes their gloves when you tell them you are gf. Very gf friendly and the food is very good.

Horrible! Staff was not knowledgeable or helpful in any way. I will not return. The staff was especially rude and obnoxious regarding our food allergy. I was disappointed:(

The staff is very knowledgable, and they provided me with an allergen list I can keep in my wallet. Almost all of the food (except tortillas and chips) are gluten free.

Read their nutrition facts on the glass! Never have gotten sick. I get the corn tortillas with ground beef lettuce cheese and sour cream. Always tastes good. Impressed that I haven’t gotten sick! Just full! Lol

This Moe’s was the best one I have ever been to. When I told them about my gluten sensitivities, they wrote down my order and went to the back to use fresh ingredients, and even offered to cook new meat so I wouldn’t have any cross-contamination. Very friendly, very accommodating. Highly recommend this branch of Moe’s.Menu is not gluten free specifically, but all ingredients are listed with the allergy information

Our family loves Moe’s, and our local Moe’s was great. This location, however, was awful. They huffed and puffed and were visibly agitated that I asked for new, untouched meat and vegetables to avoid cross contamination for my Celiac daughter (our location does this happily for us). They argued that they are very careful and that there isn’t contamination - as I watched them make someone else’s flour burrito and the spoon touched the tortilla more than once. My daughter was humiliated as they made her feel like a nuisance. Would never recommend this location to someone needing gluten free options - and wouldn’t recommend it ever due to its poor customer service.

The staff was unaware of gluten free options and the quinoa is no longer on the menu. So outside of a salad there aren’t any other gluten free options. And so my biggest concern would be cross contamination. I didn’t get sick, but I probably won’t go back.

Terrible attitude when asked to change gloves and use caution. Ordered a rice bowl with chicken. Even after asking them to be careful, and explaining that I have Celiac, they stacked my bowl on the chips that use a shared fryer! I became extremely sick within 45 minutes. Vomiting and diarrhea. DO NOT GO HERE!!!!

I got a salad from this location the other night and had no issues the staff was good at pointing out what items were gluten free as well as the menu online basically most of the toppings and salsas are gluten free DO NOT EAT THE CHIPS- THEY ARE NOT GLUTEN FREE

Their “ear muffs” are great. You can select any topping from their fresh vegetables and meats.

Super great tacos. Staff is of aware. They change their gloves and prepare the food without any cross contamination. Very friendly staff and great atmosphere.

Had an allergy list on the counter. Tasty food. Very friendly.

The Earmuffs (basically a burrito bowl) is amazing and nearly everything is gluten free.

I have eaten at this location 4 times everyone is helpful and willing to change gloves.

I have been to several Moe’s locations. This is by far the worst experience I have had. The girl had to throw my order out 4 times before getting it right. They changed gloves, then touched gluten, start over again / tried to give me flour tortillas - start over again. Awful experience and the food was gross. Will not be returning to this location again!

Not only did the girl serving me change her gloves, she washed her hands all the way up to her elbow and handled my food alone up until she bagged it!

Went there and was told the tortilla bowl was GF. Fortunately someone else knew better and I was saved. I would rather go to Chipotle to be honest. Better flavor and so far for years no problems.

Be very careful they are not very good about cross contamination..I got really sick

Washed hands & changed gloves in between my salad & other peoples food. Website listed GF options easily found!

Very impressed with the care and service for my 5 year old with celiac. The manager came out and personally made his food. Got out some unopened toppings for him. All without being asked or promoted. Thankful!

Im getting stuff in bowl there and never get sick

I’ve eaten here several times since I was diagnosed (rice bowls) and most have been fine, but this last time I got sick. I ordered from uber eats so I wasn’t there to see anyone prep my food but I made sure to note celiac and wheat allergy in all caps for the order. That was probably my mistake, but either way it was contaminated somehow and it was not fun or enjoyable afterwards. The last few times I’ve been in it seems like it’s only high school kids, even the manager looked like they were in high school which was a little concerning because I do want to make sure food sensitivities/allergies are taken seriously.

I was excited to eat here thinking I would have a lot of options..sadly this was not the case. When I asked the server to change her gloves for an allergy, thankfully she was familiar with Celiacs asked me if I knew that the corn shells and chips are fried in the same oil as the flour tortillas. She made the suggestion to order “Earmuffs”, which is rice as the base with toppings. There is still the major risk of cross contamination but that is a given since there is gluten everywhere.

After I walked in and informed the staff that I had celiac disease and that I needed it to be gluten free, she immediately shoved a allergen list and said “I’d be better off reading this” so I could order because she had no idea what was good for me to eat. I should have left but I was assured by a fellow celiac that moe’s was okay to eat. I then ordered a burrito bowl with only listed the gluten free ingredients and within an hour after eating it I got sick. Never going again!

Staff is great. They are accommodating and will change their gloves. Was told all the meat is gluten free. Have eaten here several times and have never gotten sick.

Filthy Staff doesn’t know gluten free from filled with gluten. Sorry to say but they’re kids and I’m sure do a great job except for cleaning and menu knowledge

The bowls are gluten free. The chips are not made in a dedicated fryer so be warned if you chance it.

Can't have the chips since they are fried with the flour bowls. Mostly everything else is safe, but check on new items (seasoning) and sauces.

They have a lot of gluten free options but they did not even seem to know what they were. I had done my research on their menu prior to going, however they did not seem to be fully educated on their gluten free menu or their allergy protocol. It was more frustrating than anything. If you eat here I advise you to do your research on their menu prior to going, especially if you are severely allergic. Update: I am not feeling to good after eating this.

This place is Not celiac friendly. Staff had no understanding of it or cross contamination. When you ask questions about it they are very confused. Tons of opportunity for cross contamination. I've tried eating there multiple times and every time I have gotten sick. If you have celiac DO NOT EAT THERE.

You can only get a bowl as the chips are fried in a shared fried with flour tortillas. But the bowls are fantastic, pour some queso on top and enjoy!

Super knowledgeable and friendly staff! Took the time to explain differences for severe allergies and moderate/non CC. Very pleased at my experience and will be back again.

Great place to eat.

Burrito bowls and salads are pretty good.

Moes has an app with nutrition information.The steak bowl is very good, you can pick your own ingredients.

Ok a good quick stop got a burrito bowl with topping and a drink, chips are CC'd when made in the fryer.

Bathroom was kind of gross, which I noticed after spending ten minutes solid throwing up after about fifteen minutes of being finished with my food.

This team keeps track of their regular customers with food allergies. Whenever I come in, they recognize me and immediately change their gloves. If you are ultra sensitive and need them to pull ingredients from the cooler, they gladly do it with a smile.

Grass fed beef. Free range chicken. You can get bowls or salads where you pick what’s in it

Everything but the tortillas and chips are gluten free. Staff knows how to deal with allergies. They change gloves and handle your order all the way down the line.

Definitely ask about procedures and look at their online allergen menu but I love this place!

Very celiac friendly, knowledgeable. They have offered to let me bring my own tortilla chips to be safe.

I always get a burrito bowl and chips which I have not reacted to even though they don't use a separate fryer.

great bowls! chips not fried separately

I'm extremely intolerant to gluten and have never had a reaction after eating here. LOVE Moe's!! They have an allergen list on their website.

In a pinch and without other options, this is my safest bet with less exposure. They are great at changing gloves, but there are so many other opportunities for cross contamination. Even the utensils they use for rice and beans usually get swiped across the flour tortillas.

I am Celiac and called ahead about an order. They made everyone change their gloves and went above and beyond to make sure I did not get sick

Able to make an awesome healtht, fresh, gluten-free salad.

Chips and taco shells are not in a dedicated fryer. Much of the rest is gf. Allergen list online.

They were very helpful in informing me about what was safe to eat and warning me about what could be cross contaminated. I was able to get a rice bowl, which was really my only option, but the meat and vegetables are basically all safe to add. Unfortunately the queso isn't gluten free and the chips can get cross contaminated in the fryer.

Changed gloves good is great! Eat here frequently haven't ever been sick.

They have an allergy card to help you through the line. Lots of cross-contamination opportunities. I had the bowl with rice, beans, chicken, corn salsa, tomatoes and olives. I asked the server to get a fresh pan of olives and tomatoes because they use a gloved hand and not utensils on these items.

While there were limited options (the only truly coeliac friendly dish being the Bowl) this particular store has absolutely fantastic service staff. I mentioned that I was gluten-free and immediately the employee serving me started removing his gloves and washing his hands. He also retrieved and opened fresh containers of my desired toppings and condiments to minimise cross contamination for my meal. I definitely will return to this store again due to the sheer amount of care that was taken by my server. Note: I was informed that their nacho chips are NOT coeliac safe because they are fried in the same fryer as their non gluten-free items