Moe's Southwest Grill
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421 N. State of Franklin Road., Innovation Park Plaza, Johnson City, TN 37604 Directions
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August 18, 2017When I asked if they served anything gluten free, I was told I could have corn tortillas. Little did I know it was heated with all of the other gluten filled products. Very disappointed.
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March 12, 2015I have been here several times the staff always changes their gloves when you tell them you are gf. Very gf friendly and the food is very good.
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May 25, 2014
Horrible! Staff was not knowledgeable or helpful in any way. I will not return. The staff was especially rude and obnoxious regarding our food allergy. I was disappointed:(
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January 10, 2014
The staff is very knowledgable, and they provided me with an allergen list I can keep in my wallet. Almost all of the food (except tortillas and chips) are gluten free.
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September 22, 2017
4239 Washington Road, Evans, GA 30809
This team keeps track of their regular customers with food allergies. Whenever I come in, they recognize me and immediately change their gloves. If you are ultra sensitive and need them to pull ingredients from the cooler, they gladly do it with a smile.
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July 29, 2017
4589 W Higgins Rd, Hoffman Estates, IL 60192
Everything but the tortillas and chips are gluten free. Staff knows how to deal with allergies. They change gloves and handle your order all the way down the line.
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July 18, 20173122 Mahan Dr Suite 1101, Tallahassee, FL 32308
Definitely ask about procedures and look at their online allergen menu but I love this place!
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July 06, 2017
1800 Cumberland Avenue, Knoxville, TN 37916
Very celiac friendly, knowledgeable. They have offered to let me bring my own tortilla chips to be safe.
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June 29, 2017
3509 Nazareth Rd, Easton, PA 18045
I always get a burrito bowl and chips which I have not reacted to even though they don't use a separate fryer.
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June 02, 2017
98-1005 Moanalua Rd, Aiea, HI 96701
I'm extremely intolerant to gluten and have never had a reaction after eating here. LOVE Moe's!! They have an allergen list on their website.
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May 11, 2017
423 Mary Esther Cut Off NW, Fort Walton Beach, FL 32548
In a pinch and without other options, this is my safest bet with less exposure. They are great at changing gloves, but there are so many other opportunities for cross contamination. Even the utensils they use for rice and beans usually get swiped across the flour tortillas.
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May 03, 2017
610-B Red Banks Rd, Greenville, NC 27858
I am Celiac and called ahead about an order. They made everyone change their gloves and went above and beyond to make sure I did not get sick
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April 16, 2017
3145 N Ashley St, Valdosta, GA 31602
Able to make an awesome healtht, fresh, gluten-free salad.
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April 09, 2017
6679 Falls of Neuse Rd, Raleigh, NC 27615
Chips and taco shells are not in a dedicated fryer. Much of the rest is gf. Allergen list online.
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February 26, 2017
280 Meeting St, Cary, NC 27511
They were very helpful in informing me about what was safe to eat and warning me about what could be cross contaminated. I was able to get a rice bowl, which was really my only option, but the meat and vegetables are basically all safe to add. Unfortunately the queso isn't gluten free and the chips can get cross contaminated in the fryer.
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February 09, 2017
206 South Stratford Rd., Winston-Salem, NC 27103
Changed gloves good is great! Eat here frequently haven't ever been sick.
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January 31, 2017
7175 North Davis Highway, Pensacola, FL 32504
They have an allergy card to help you through the line. Lots of cross-contamination opportunities. I had the bowl with rice, beans, chicken, corn salsa, tomatoes and olives. I asked the server to get a fresh pan of olives and tomatoes because they use a gloved hand and not utensils on these items.
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November 22, 2016
423 N Alafaya Trail, Orlando, FL 32828
While there were limited options (the only truly coeliac friendly dish being the Bowl) this particular store has absolutely fantastic service staff. I mentioned that I was gluten-free and immediately the employee serving me started removing his gloves and washing his hands. He also retrieved and opened fresh containers of my desired toppings and condiments to minimise cross contamination for my meal. I definitely will return to this store again due to the sheer amount of care that was taken by my server. Note: I was informed that their nacho chips are NOT coeliac safe because they are fried in the same fryer as their non gluten-free items
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September 17, 2016I had the nachos. I said I had a wheat allergy and asked to change their gloves only one did and they didn't switch out any of the ingredients like most places do. I didn't have a reaction so I got lucky. I was starving and it was too busy to raise a stink so I took the risk everything looked fresh but I won't suggest eating here
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September 01, 2016
68 Washington St, Attleboro, MA 02703
it was a little hectic being they just opened, but over all I thought the food was good. my family and I for everything we wanted with no mistakes. the place was clean. add far as the cross contamination with gluten allergy, either go all in our not at all.
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August 09, 2016
860 Johnson Ferry Road, Atlanta, GA 30342
Although the staff will change their gloves, I have gotten sick here numerous times over the years due to cross contamination and can no longer risk eating here. If you do, beware of the chips. They're GF when sent to the store but are fried with floured items and become not GF.
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August 07, 2016
6705 MS-63, Moss Point, MS 39563
Moes is a go-to on road trips. It's nothing special, but fast on convenient. I'm a vegetarian with celiac. Have never had a reaction.
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July 08, 2016
Almost everything is gluten free, even the cheese sauce. They're chips are corn, but not fried in a dedicated fryer. I did not personally have a reaction.
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July 05, 2016
423 Mary Esther Cut Off NW, Fort Walton Beach, FL 32548
Southwest food, almost all ingredients are GF except the tortillas and cookies. Chips share a fryer with the flour salad shell & so cross contamination is a risk.
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June 26, 2016
68 Washington St, Attleboro, MA 02703
Yikes. Moe's opened this weekend. The loud and frantic nature of the place surely doesn't help with feeling reassured that your message that you need to eat gluten free is being heard. But even once you're pretty sure that it is heard and decide to go ahead with ordering...there are problems. Basically anyone with Celiac's definitely shouldn't eat here. The shredded cheese is all in one container that hands that have touched many burrittos and flour shell things have also touched... While they say that there are no concerns about cross-contamination "because they use a spoon for everything".....we watched the spoon touch down onto the surface of the bed of food that was being laid down many times, so clearly it was quite certain it had also touched surfaces of burritos / flour shells before... As I say in every review that says basically "don't lie to me about being able to serve people with Celiacs.... they don't HAVE to offer gluten free food.... but if you say that you can indeed serve food gluten free and without cross contamination.............please deliver. Instead, in the future, if you can't deliver...just don't say it. We bought food and paid for it anyway, and then went somewhere else to eat... because it was so embarrassing to have checked to make sure the food was gluten (and cross-contamination) free... had them say yes and make a big show of changing gloves and separating the container they put the food in...and then proceed to watch them engage in many cross-contamination landmines in a row, completely shattering any confidence we had.
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June 23, 2016
4239 Washington Road, Evans, GA 30809
Cross contamination nightmare for those with Celiac.
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June 06, 2016
13701 Midway Rd, Dallas, TX 75244
I asked the guy at the counter what I could have that was gluten free. After staring at me for a few seconds he said he didn't know. Then said nothing on their menu was gluten free. No one else working there offered any more help than that. We turned around and walked out. It's not worth risking my health for a worker that just wasn't trained well.
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May 19, 2016
13701 Midway Rd, Dallas, TX 75244
Lots of options here! I had a rice bowl with lettuce, steak, and a ton of other toppings. Just about everything is safe except the tortillas and chips. I did ask the guy to change his gloves beforehand (it's kind of like Chipotle).
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April 21, 2016
5 Southside Dr, Clifton Park, NY 12065
I went to Moe's with my family and it turned out they were extremely busy due to a fundraising event. The employees were still wonderful about changing gloves and even offered to switch out the ingredients for me. One staff member grabbed my bowl before I could ask for gloves to be changed so they were willing to switch the food to another bowl being careful not to have food touch where the contaminated glove had touched the bowl.
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April 17, 2016
206 South Stratford Rd., Winston-Salem, NC 27103
They change their gloves and everything
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March 23, 2016
290 Frantz Road #107, Stroudsburg, PA 18360
Great chart but notes that the corn shells share the fryer with the flour ones.
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February 22, 2016
2383 S Hwy 27, Clermont, FL 34711
They changed their gloves for me and warned me that the fryer isn't exclusively for the tortilla chips.
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January 16, 2016
5 Southside Dr, Clifton Park, NY 12065
Gluten-free options; all sauces and seasonings are gluten-free
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November 24, 2015
11322 Parkside Dr, Knoxville, TN 37934
Gf options. Not sure they are certified gf. I get sick at almost every restaurant I go to, but I had no side effects here. Grass fed beef, antibiotic free chicken.
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October 30, 2015
390 Schillinger Rd S, Mobile, AL 36695
I've gotten sick SEVERAL times when only eating for the 'gluten safe' items on the menu. 👎
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October 26, 2015
3443 SW Archer Rd, Gainesville, FL 32608
Not worth going as not only the chips are gluten free -- except they tell you they are. I have been sick here several times
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October 06, 2015
Space #C2186, 8008 Cedar Springs Rd, Dallas, TX 75235
Most things naturally gluten free, including the chips. I recommend a bowl. All ingredients in the bowl are safe.
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September 04, 2015
265 Patriot Pl, Foxborough, MA 02035
All their meats are GF and they have corn tortillas. Staff are very knowledgable about cross contamination. Excellent food
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August 19, 2015
5001 Route 23, Oneonta, NY 13820
Get a burrito in a bowl. Chips, I'm told, are safe.
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August 16, 2015
7175 North Davis Highway, Pensacola, FL 32504
Very tasty burrito bowls, with tofu available! Chips are fried in a shared fryer, so watch out for that. But tasty veggie options, clear ingredients lists and courteous staff willing to change gloves, etc.
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August 07, 2015
13901 Midlothian Turnpike, Midlothian, VA 23114
I have tried to eat here several times using their allergen list which denotes which items have gluten. However, I have been glutened every time, even when I just had chicken and veggies in a bowl. There is too much cross contamination. Gloved hands which have been touching wheat wraps go into all of the fresh veggie options and there are no spoons or tongs. Glove changes did not help me. If you are celiac, avoid. Otherwise, food tastes good and I liked the variety of options they offered and staff are friendly. Also, the corn chips are cooked in the same oil as the wheat tortilla bowls.
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July 31, 2015
2188 N 2nd St, Millville, NJ 08332
Only the rice bowls are gf. Unfortunately the corn taco shells are fried with the other food
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June 30, 2015
250 Hartford Avenue, Bellingham, MA, Bellingham, MA 02019
Awesome Corn tortillas. All meats GF
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June 30, 2015
3832 W Newberry Rd, Gainesville, FL 32607
They don't have a specific gluten free menu, but they have options! Hard tacos, salads, chips etc. and Coca Cola drink machine. You can ask them to change their gloves and they will happily do it. I have Celiac and have gone many times without any problems.
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April 22, 2015
4239 Washington Road, Evans, GA 30809
Although they are not "gluten free" they have many options that are GF naturally. The burrito bowl is a safe option, just avoid the chips as they are fried with flour tortilla taco bowls. Management is knowledgeable about cross contamination and I eat here regularly with no problem
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April 14, 2015
610 Broadhollow Road, Melville, NY 11747
Has an allergen list to see what you can eat. You can really only get a salad with the toppings, salsa, and dressing but I love their meats and beans and salsa! Highly recommend
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March 15, 2015
Spring Creek Drive, Franklin, TN 37067
The food here is excellent. The burrito bowls are gluten free, HOWEVER, the tortilla chips are not. I (stupidly) didn't do my research before going here and had a reaction. The house-made corn tortilla chips are fried in the same frier as their flour tortilla salad shells, so there's major cross contamination going on in that situation. Otherwise, just stay away from the chips and you're good to go.
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January 24, 2015
100 East Route 59, Nanuet, NY 10954
Wish I could have given it 0 stars. Maybe if they paid better their employees would work harder.
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January 21, 2015
860 Johnson Ferry Road, Atlanta, GA 30342
Super friendly staff were happy to change gloves and were very nice and respectful to my kid's needs.
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November 10, 2014
100 East Route 59, Nanuet, NY 10954
Ok I really wanted to give this a positive review, but I can't. This place is a celiac/wheat allergy NIGHTMARE. The entire set up is similar to Chipotle minus the flavor. This place has a severe risk of cross contamination. When you walk in their is a line set up just like Chipotle where you start your order and as you move down the line you can add food items to whatever you originally ordered. Here is the problem. The very first server handles ALL the tortillas and fried tortilla baskets. They are made from wheat flour. This guy handles everything with the same gloves and touches the food with the same gloves. The fried tortilla baskets are brittle and can flake off into the different food options. Obviously this wouldn't be a problem for someone that doesn't have a food allergy. The next problem I observed was the guacamole. It's obviously made in gray Rubbermaid bins. My guacamole had a piece of that plastic bin in it that probably broke off from whatever type of mixer they used. Overall the flavors were all BLAND and lacked salt. I'll stick to my gluten free burrito bowls from Chipotle.... They can't compete.
Gluten-Free Features
- Salad
Categories
- Fast Food
- Kid Friendly
- Lunch
- Quick Service Restaurant
- Tex-Mex
| Monday | 11 am - 9:30 pm |
| Tuesday | 11 am - 9:30 pm |
| Wednesday | 11 am - 9:30 pm |
| Thursday | 11 am - 9:30 pm |
| Friday | 11 am - 10 pm |
| Saturday | 11 am - 10 pm |
| Sunday | 11 am - 9 pm |
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