Nando's

1 rating
$$ • Quick Service Restaurant
Reported to have a gluten-free menu
Unit 5, Freeman's Pl, Walkergate, Durham DH1 1SQ, UK

Most Recent Reviews


Overall Rating

Review


Really good gluten free chicken. Lots of GF choices. Nandos is known for good training and limiting cross contamination and on our one visit, my celiac daughter did not get sick. She also loved the chicken.

Celiac friendly?

Yes

Updated 6 years ago read full review

This establishment is NOT a dedicated gluten-free facility and may not be safe for those with celiac disease. Please contact the establishment directly to inquire about safety precautions.

Gluten-Free Features

  • Allergen List
  • Gluten-Free Menu

Categories

  • Allergy Friendly
  • Dairy-Free Friendly
  • Halal Friendly
  • Quick Service Restaurant
  • Takeout

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Reviews of this Chain

Celiac

Overall Rating

Review


I specified my requirements when seated. Was given an ipad to search what I'd like and check allergens. Lots of choice. Ordered at till so manager could monitor. Came with an 'allergy' flag so I knew it was mine. My OH ordered garlic bread. Server kept it separate and away from my side of table.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Somewhat

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Celiac

Overall Rating

Review


They’re very careful with allergies and I feel safe however I do sometimes feel unwell after eating here, very hit and miss so will no longer eat here

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Good

Symptomatic Celiac

Overall Rating

Review


I’ve been going to Nando’s for years and have never specifically noticed feeling ill afterwards. However, the last time I ate there, they accidentally served me garlic bread (when I had put the order through as gluten allergy order). The waitress took the garlic bread off the plate but didn’t realise I couldn’t have the rest of it due to cross contact. She was happy to help when I explained how sensitive I was even to crumbs, and got me a completely new meal, but it did plant seeds of doubt in my mind. The next time we went into Nando’s, we were about to order my usual gluten free meal, but the employee on the till asked if I was a Coeliac (as he was on himself), and after saying that I was, he advised against ordering the chicken, as they cook the garlic bread on the same grill! I believe they wipe the grill down, but this was enough to put me off going there again. It may differ at different restaurants but I’m not sure it’s worth the risk.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— No gluten-free information on the menu

How much of the menu is available gluten-free?

— Some

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Symptomatic Celiac

Overall Rating

Review


I’ve been going to Nando’s for years and have never specifically noticed feeling ill afterwards. However, the last time I ate there, they accidentally served me garlic bread (when I had put the order through as gluten allergy order). The waitress took the garlic bread off the plate but didn’t realise I couldn’t have the rest of it due to cross contact. She was happy to help when I explained how sensitive I was even to crumbs, and got me a completely new meal, but it did plant seeds of doubt in my mind. The next time we went into Nando’s, we were about to order my usual gluten free meal, but the employee on the till asked if I was a Coeliac (as he was on himself), and after saying that I was, he advised against ordering the chicken, as they cook the garlic bread on the same grill! I believe they wipe the grill down, but this was enough to put me off going there again. It may differ at different restaurants but I’m not sure it’s worth the risk.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Not at all

Quality & Quantity


Is there a gluten-free menu?

— Gluten-free items are marked on the main menu

How much of the menu is available gluten-free?

— Not Much/None

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

Celiac

Overall Rating

Review


Staff are great with allergy orders and the food is always amazing.

Safety


How confident are you that this establishment takes safety precautions against cross-contact?

— Very

Quality & Quantity


How much of the menu is available gluten-free?

— Most/All

How would you rate the taste and quality of the gluten-free food you tried?

— Excellent

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