Went there with my family. My sister in law and I are gluten free. She had the balsamic chicken and I had the bacon cheeseburger with mashed potatoes. The fries are not gluten safe. The waiter was very helpful and we were able to see the items marked for gluten sensitivity on the menu
My wife and I have stopped here twice in the past two years on the way to concerts at Tanglewood. In both cases, she ordered salmon from the gluten-sensitive menu. The manager delivered the food to us personally with a small “allergy” flag. All of the food, gluten-sensitive or not, has been a marked improvement over many of the 99’s we’ve visited in the eastern part of the state. We’ll most definitely return here on our next trip!
We were on vacation and our hotel was near the Pittsfield, MA location. We ate there three times in five days!
The staff were very concerned with our well being and good food! The first time, we ordered the food to go and it was so fabulous we went back two more times!
We both ordered off the Gluten Free Menu - the All Star burger with the gluten free buns every time, with the loaded mashed potatoes and/or the loaded baked potato. We even shared a great hot fudge sundae once.
It was wonderful!
We wish we had a Ninety Nine restaurant near us!
I ordered food to go. The person who took my order asked how I wanted my burger then answered for me by saying medium rare. I told her I wanted it medium. She then asked what I wanted for a side. I said loaded mashed...she said mashed potatoes. I again said loaded mashed. At the end of the order, when she repeated everything back, I again corrected mashed potatoes and said loaded mashed. When I picked up my order, I was given what was on the order slip and it was mashed potatoes. I told the gentleman what I ordered and they made it right. After all this, I am now sick.